Our tour group stayed at the Hilton Vienna at the end of our travels. We added on an extra night in order to decompress before our flight home.
Upon arrival, speaking to a reception agent, we requested a second luggage rack so we can comfortably unpack our suitcases. Three and a half hours later, I made a 2nd request and it was delivered in 15 minutes. Why the need for a second request?
The other drawbacks were:
* Limited shelf space in bathroom
* No ice buckets in the room. You have to call the front dest, request a bucket of ice and wait for it to be delivered.
* Mediocre breakfast compared to other hotels we stayed in.
* Initial refusal to credit my Hilton Honors account for my stay, even though we paid for it through our tour. It certainly wasn't free. In addition, they didn't want to credit my account for the extra day I paid for directly.
All in all, although the room was nice, the frustration with staff was discouraging.
- Official Description (provided by the hotel):
- Featuring contemporary decor, the award-winning Hilton Vienna hotel is one of Austria's premier hotels. Set in the heart of Vienna, the hotel is just 16 minutes from Vienna International Airport by the city airport train. The main sights and most fashionable shopping streets are within walking distance.Relax in our comfortable guest rooms and enjoy a high standard of amenities. Located on the higher floors of the hotel, the Executive rooms offer breathtaking views over Vienna and exclusive Executive Lounge access with complimentary continental breakfast, drinks and snacks. Upgrade to a bright suite for extra space and excellent views from the private balcony. Try innovative Austrian cuisine on the alfresco terrace of S'PARKS restaurant or enjoy Austrian wines and Viennese coffees at the Lobby Bar & Lounge at this Vienna hotel. Work out in the well-equipped gym or unwind in the sauna, steam bath and relaxation area. ... more less
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- Also Known As:
- Hilton Vienna Hotel Vienna
- Hilton International Vienna
- Vienna Hilton International