We arrived at the Imperial Riding School in Vienna on Dec 26th, after 10 p.m. After checking in, we just got in our room and less than 5 min later I got a text message from my bank announcing me that an amount by far exceeding the total price for the 6 nights we booked at the hotel has been charged on my credit card. I called reception to ask why, especially since we had not been informed in any way about such rules, and I was told that this is the way they do business with Russian and other Easter European tourists. Fact confirmed also by the manager on duty at the time, in a very arrogant manner. Now, anyone is absolutely free to privately disregard some nations if they so think fit, but for a hotel, bluntly admitting that to the customer is absolutely unacceptable. Imagine what would happen if it was not about Eastern European people, but about coloured people, or, wow, I cannot even thing about that, Israelians. I am sure there would be a lawsuit and damage claims and the press yelling. And rightfully so. What about being politically correct? If not just correct and polite to the customers? After all, we were spending our money there, which is what a hotel is supposed to want. If Easter European money is not good for them, why not refuse reservations right away? It would be much more honest. So all in all, it was my 2nd stay in this hotel, 1st time was perfect, 3 years ago, nothing to complain about, but after this time I will certainly not visit again. Regardless of other hotel services, which I have to admit were fine (this is why I rate 3 stars, instead of zero deserved by their behavior).
- Official Description (provided by the hotel):
- Housed in a former military riding school from 1850, the neo-classical Imperial Riding School Renaissance Vienna Hotel is located conveniently to public transportation, the airport and famous attractions. The baroque Belvedere Palace with its impressive Klimt collection is just a short walk away. All guest rooms were renovated in 2013 and feature elegant design details, air-conditioning, high-speed Internet access, a large work space, 24-hour room service, a flat-screen TV and bed dressed with fluffy pillows, down duvets and crisp linens. This hotel offers numerous dining options throughout the day. Enjoy a full American breakfast buffet, sample traditional Austrian dishes and seasonal specialties at the rustic Arsenal; or sip cocktails late into the night at the Lobby Bar. The City Garden is host to the hotel's popular City Barbecue, where diners can enjoy chef favorites, grill on their own or just relax in the lounge. Both business and leisure guests will enjoy the indoor pool with adjacent sunbathing-area and the fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Vienna
- Vienna Renaissance