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“Overpriced and inconsistent”

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Vienna Marriott Hotel
Ranked #61 of 359 Hotels in Vienna
Certificate of Excellence
Reviewed 11 July 2014

The hotel, as far as cleanliness goes, is up to Marriott standards. But it is incredibly expensive in terms of the buffet breakfast (EUR 33 per person!) and dinner at their restaurant (EUR 45 per person). Room service was also inconsistent; they messed up our breakfast order several times.

Note about their mini-fridges - do NOT move anything inside the fridge, if you wish to keep anything you bought outside. Moving bottles inside the fridge automatically triggers the billing system; you could end up being charged for something you did not eat or drink.

As a plus point -- this hotel is in a SUPERB location; right in the heart of Vienna's inner city, with a plethora of shops and restaurants right in it's backyard.

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank T B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna_Marriott, Guest Relations Manager at Vienna Marriott Hotel, responded to this reviewResponded 14 July 2014

Dear valued guest,
Thank you for your recent stay with us and for the time you have taken to share your experience. We regret that your stay with us did not fully meet your expectations and we would like to apologize for any inconveniences.We will share your valuable feedback with our Management Team and we will do our best to improve on the service that you mentioned. In regards to the Minibar System please be informed that this is a worldwide Standard Procedure. For further questions, please don't hesitate to contact us anytime, we sincerely hope to welcome you back at the Vienna Marriott.
Kind regards,

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725 - 731 of 1,913 reviews

Reviewed 10 July 2014

Enjoyed a wonderful three days at the Marriott. Room was spacious and clean. Staff very attentive. Concierge could not have been more helpful. Most of what we wanted to see was within walking distance so the location was obviously excellent. Loved Vienna.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
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3  Thank budfoluse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

Yes, it was a bit expensive, however, I chose this one over Hilton nearby because Hilton does not seem to have non-smoking policy. After overnight flight from JFK, we arrived hotel around 10 AM.
Kindly, room was ready for us to freshen up. With no smoking policy, entire establishments were clean and fresh. Location was just perfect.
Most of all, concierge were very knowledgeable, patient and eager to help. One night, we were so tired to go out for dinner, and we ate at hotel restaurant. Yes, food was delicious. Only complaint is WIFI is only free at Lobby area, where good number of people congregate for free WIFI. Still, this is place where I say worth the money.

Room Tip: You will have a good room no matter what
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  • Stayed: June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Mindy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

Great staff, warm welcome from the outset, champagne in room, upgrade, great breakfast INCLUDED in the room rate, which is a rare find these days and a recommendation of a great Austrian restaurant nearby. Really happy and impressed by everything - thanks Vienna Marriott!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
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Thank bealsebike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

Stayed at this Marriott on a business trip. Room was spacious and quiet. Excellent internet access. Close to main walking/shopping streets and all the sites. Also near train station, if you want to use City/airport train. Had access to the executive lounge and breakfast and evening snacks were a good meal. Staff in the lounge were ever friendly and helpful. This was our second stay and we will be back.

Room Tip: Rooms on the back side of the hotel were quiet.
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  • Stayed: June 2014, travelled on business
    • Value
    • Location
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    • Service
Thank egp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

First impressions were not great when we saw staff smoking at the front door. The hotel is desperately in need of a refurbishment. Tired decor, faded carpets, and a general lack of an appealing ambience. Rooms functional but nothing special and the breakfast was okay. The sports bar had a good atmosphere but was spoilt by allowing smoking. Inter Con up the road is much better. Best thing going for it is location.

Room Tip: A room at the back away from the ring road.
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  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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3  Thank walnut20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna_Marriott, Guest Relations Manager at Vienna Marriott Hotel, responded to this reviewResponded 1 July 2014

Dear valued guest,

Thank you for your recent stay with us and for the time you have taken to share your concerns and experience. We will share your valuable feedback with our Management Team for further improvement and in order to avoid unpleasant situations in the future. Nevertheless we sincerely hope to welcoming you back at the Vienna Marriott someday.
Kind regards

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Reviewed 27 June 2014

Beautiful hotel. 5 minute walk to underground. 10-15 minute walk to shopping. Clean, quiet rooms, friendly and helpful staff, fluent in English. Nice view from the executive lounge. Hotel restaurant was a bit pricey.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Katy1181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vienna Marriott Hotel

Address: Parkring 12a, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Family Hotel in Vienna
#38 Business Hotel in Vienna
#45 Luxury Hotel in Vienna
#62 Romantic Hotel in Vienna
Price Range: £117 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Vienna Marriott Hotel 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Vienna Marriott Hotel awaits you with warm Viennese geniality in an inviting and international atmosphere. Being situated in the heart of Vienna, all of the city's major attractions lie within walking distance and can easily be reached by foot. St. Stephen's Cathedral, the State Opera, theaters and numerous of the famous museums reveal themselves while you are strolling the elegant Ring Road. ... more   less 
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Also Known As:
Marriott Vienna
Vienna Marriott

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