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“very disappointing”

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Vienna Marriott Hotel
Ranked #61 of 359 Hotels in Vienna
Certificate of Excellence
Reviewed 14 August 2014

Fairly centrally located but apart from the location i can give no credit to this hotel. Our family room was very small and not worth the money.We had a deluxe room but the room and the service was far from it. A major drawback were the dirty carpets throughout the hotel. The breakfast seemed great but the whole picture was destroyed when you got closer by....the food was covered daily by small insects and flies. The information given by the reception can not always be relied on. The night before check out reception told us they can call us a taxi to the airport costing 45 euro.They did call us a taxi but it charged us 70euro and it proved to be their own taxi service so dont be tricked. I would certainly not chose this hotel again.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank EVI G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna_Marriott, Front Office Manager at Vienna Marriott Hotel, responded to this reviewResponded 16 August 2014

Dear valued customer,
thank you for taking the time to share your experience with the Vienna Marriott Hotel.
You indicated in your response that the cleanliness and the staff service at the front desk was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. Please be assured that trainings have been scheduled to prevent such incidents from reoccurring in the future.
We would like to regain your trust and hope to serve you again in the future.
Kind regards

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Reviewed 12 August 2014

The hotel itself is what you would expect from Marriott- nice rooms, very clean and comfortable, but what set this Marriott apart for me was the service. From the front desk, to the executive lounge staff, and especially the concierge staff, everyone went above and beyond to ensure we had a comfortable stay. I need to especially recognize the concierges, Miriam and especially Evelyne who helped us resolve an issue with the airline over missing luggage. At this hotel the concierges help coordinate the retrieval of missing luggage from the airlines, but what happened here was that when our bags were delivered from the baggage service my wife's bag was delivered, but I was delivered someone else's bag. I brought the bag down to the lobby and Evelyne took charge of the matter for me, calling the airline, arranging for pickup of the bag, and getting them to expedite recovery and delivery of my bag. I am sure that by being able to speak to the airline people in German, she was much better able to resolve the problem than I could, and sure enough, my bag was located and delivered to the hotel that evening. It was very reassuring to know that the hotel was on my side in recovering the bag as it had been almost 2 days before I received it. Fortunately we were able to get it before we left Vienna, saving our vacation.

Otherwise, as others have noted, the hotel is in a very good location, across from Stadtpark, easy walk to the Opera, Stephensdom, shopping, and restaurants. The trams stopped outside the front door and you could buy a Vienna Transit Card from the hotel making them very easy to use. The hotel also provided a sheet of transit directions which made it very easy to get from the hotel to Belvedere Palace, Freud's house, Schoenbrun, and the like. Couldn't have been easier. Food and service in the Executive Lounge was very good, and special thanks to the morning staff who were always especially helpful to my wife's dietary needs.

I would definitely stay here again, should my travels bring me back to Vienna.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank IraP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

This was our second time in this hotel. A bar, part of the lobby and part of the second floor are being renovated, so the lobby and breakfast space are a bit crowded.
The hotel has a great location by the park and is close to the center of the city, rooms are nice and clean and breakfast is good.

Stayed: July 2014, travelled with family
Thank Borut V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

Excellent hotel in a convenient and quiet location in Vienna. Close to the metro and within walking distance of major places in the city. Nice and good service of the staff. Internet is usually included in the price and a good breakfast

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank yaryarfr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

Stayed here in July with family. Lovely rooms.Hotel doesn't have much atmosphere.Front desk staff lovely and helpful.Excecutive lounge wasn't the best one I.ve been in.Food ok. Central location, near tram and u ban.

Stayed: July 2014, travelled with family
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna_Marriott, Guest Relations Manager at Vienna Marriott Hotel, responded to this reviewResponded 13 August 2014

Dear Susan,
Thank you for having taken the time to rate our hotel and to share your travel experience with us and other guests. We certainly will make sure that your valuable feedback is shared amongst our management team and we hope that we will be able to welcome you soon again at our property. Warm regards from Vienna!

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Reviewed 11 August 2014

The servive was pretty decent but the room had a shock to us this is not a five star hotel the lobby is very good and large but the rooms are some thing else it feels cheap made and very expensive for what we saw and you have to pay for the internet for the deluxe room ! This is the first hotel i ever entered that i have to pay money to get internet and i have a deluxe room

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Roor1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna_Marriott, Guest Relations Manager at Vienna Marriott Hotel, responded to this reviewResponded 12 August 2014

Dear valued guest,

We would like to take the opportunity to thank you for your feedback on your recent stay at the Vienna Marriott Hotel. Please be assured that your comments will be shared with the hotel’s management team! We deeply regret that – as far as our rooms are concerned - we were not able to meet your expectations and would like to apologize for the inconvenience. Please be informed that we already have scheduled a total refurbishment of our rooms in 2015 and we hope that our new guest rooms will meet or even exceed your expectations the next time you stay with us! We would also like to point out that you may choose between free wireless internet in our spacious lobby or complimentary high speed internet access in our Executive Rooms and Suites.

For further questions, please do not hesitate to contact us anytime. We sincerely hope to welcome you back at the Vienna Marriott.

Kind regards,

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Reviewed 10 August 2014

Beside very professional staff, excellent food and location in very city centre of Vienna, I have to point out how comfortable was the room. I had excellent sleep quality, lining was exquisite. I loved the view from the room, and the fact it was just opposite Vienna Stadtpark.

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Service
Thank sonjanovakovic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vienna Marriott Hotel

Address: Parkring 12a, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Family Hotel in Vienna
#38 Business Hotel in Vienna
#45 Luxury Hotel in Vienna
#62 Romantic Hotel in Vienna
Price Range: £116 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Vienna Marriott Hotel 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Vienna Marriott Hotel awaits you with warm Viennese geniality in an inviting and international atmosphere. Being situated in the heart of Vienna, all of the city's major attractions lie within walking distance and can easily be reached by foot. St. Stephen's Cathedral, the State Opera, theaters and numerous of the famous museums reveal themselves while you are strolling the elegant Ring Road. ... more   less 
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Also Known As:
Marriott Vienna
Vienna Marriott

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