Subject: Vienna Marriott Hotel
Location: Vienna, Austria, Europe
Title: Disappointing Stay
We stayed at the Vienna Marriott 20 years ago. It was a beautiful upscale hotel. Unfortunately it has not aged well and a total renovation would be well advised. Beds are sagging and the carpet is worn. Our bathroom counter was a dark brown material with stains. Marcus, an assistant manager did provide me with a better mattress when I complained, but that required a move to an even smaller inside room for the remaining 6 days of our stay. This month the hotel is filled with families who are allowing their children to run in the halls and slam doors at all hours. Families with numerous children take up most of the space in the executive lounge also making it a noisy and unpleasant place to be. The lobby is dark, unattractive and has several junky stores.
The breakfast buffet is so crowded that the line for eggs is impossibly long. Housekeeping services were very late and we often had to call to get the room made up. One little bar of soap was provided and we had to ask to get an extra one. We are gold level Marriott members and bottled water has always been provided in the room free of charge at other Marriotts. When we checked in we asked for a room facing the park but were told none were available. The attitude of the clerk was that we were lucky to get any room. True, we were staying on points but those points represent brand loyalty and money. Overall the hotel was certainly not up to 4 or 5 star standards. The hotel is well located and that's the best feature.
- Official Description (provided by the hotel):
- The Vienna Marriott Hotel awaits you with warm Viennese geniality in an inviting and international atmosphere. Being situated in the heart of Vienna, all of the city's major attractions lie within walking distance and can easily be reached by foot. St. Stephen's Cathedral, the State Opera, theaters and numerous of the famous museums reveal themselves while you are strolling the elegant Ring Road. ... more less
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- Also Known As:
- Marriott Vienna
- Vienna Marriott