We boarded a Red Bus in Vienna the first week of September. It was not an open roof model. As we progressed, my wife could look over the driver's shoulder to see the internal temperature. The driver trainer had to take off his tie and unbutton his shirt by the time the temperature hit 30.5,(87 F.). The windows do not open. Several requests for air conditioning were ignored. At the end of the two hour tour we asked for a refund due to the heat. We were told by Michael, the street-side manager, that we were not telling the truth about the temperature. The tourist information office across the street has no procedure to file complaints. This company abuses some of its customers.
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