We stayed here for 4 nights in June 2014. Our room was more like an apartment really, with a living area, kitchenette (fridge, microwave, kettle, sink), bathroom & separate bedroom. Everything was of a nice quality, clean & tidy. The staff were helpful and all spoke reasonable English; I emailed the hotel before arrival with a couple of questions and replies were very quick. The hotel was a little bit hard to find, the entrance from the street Mariahilferstrasse is through what looks like the entrance to the Neubaugasse underground station. If you arrive on the underground at Neubaugasse station (U3), take the exit marked Stiftgasse and you will come up the stairs into a sort of shopping arcade. Go to the left, past Nordsee restaurant and Stuck bakers (nice place to get breakfast), go out of the double doors and the reception is on the far side of the courtyard. From this underground station it is very easy to get into the centre of Vienna (Stephansplatz) by train, but it's only about 1 mile to walk and there are plenty of sights along the way. The hotel is within a few minutes' walk of the Museumsquartier, Kunsthistorichesmuseum and Burgring.