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“Hotel not as described”

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Boutique Hotel Donauwalzer
Ranked #66 of 360 Hotels in Vienna
Certificate of Excellence
GreenLeadersGold level
Markham, Canada
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Hotel not as described”
Reviewed 3 August 2004

We had booked the Hotel Donauwalzer through the internet and then were told by them the accommodation was a different price. That should have been warning enough for me to completely cancel the reservation. When we arrived, we were disappointed to find this "middle class hotel" to be located in a very undesirable area of Vienna and to be what we would describe in North America as a "dump", to put it mildly. The room had been described to me as a family room with standard furniture and we were shocked to find it as no more than an attic space with cramped quarters and highly suspiciously uncomfortable looking beds. The bathroom was the smallest I had ever seen. To get to the room, we walked past empty rooms with doors open and the unmade bed mattresses were stained and dirty. The hotel itself was shabby, dingy and very dirty looking, which was highly unusual in Austria as we found even the public toilets everwhere else to be spotless. The lobby is reached through a dark, dingy restaurant and one had to walk past the largest, smelliest dog I had ever seen. Due to the original mix up over internet reservations, I had not actually reserved the room with a credit card and therefore it was with great relief that we were able to cancel our accommodation at this hotel. Whoever described this hotel as "middle class" must have a very poor sense of humour or has no idea what lower, middle and upper class mean. I should have known when I could not find any reviews of this hotel that there was something amiss. Do not book hotels without seeing a review. The cost of this hotel was no different than much nicer ones elsewhere and in fact we ended up getting a very nice hotel closer to the city centre at virtually the same cost.

  • Stayed July 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
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Additional Information about Boutique Hotel Donauwalzer

Property: Boutique Hotel Donauwalzer
Address: Ottakringer Strasse 5, Vienna 1170, Austria
Region: Austria > Vienna Region > Vienna > Ottakring
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in Vienna
#10 Best Value Hotel in Vienna
#14 Spa Hotel in Vienna
#73 Business Hotel in Vienna
#90 Romantic Hotel in Vienna
Price Range (Based on Average Rates): £
Hotel Class:3 star — Boutique Hotel Donauwalzer 3*
Number of rooms: 70
Official Description (provided by the hotel):
Our family run establishment is only 5 minutes away from the Ringstrasse and lies directly on the metro line U6. The hotel is famous first of all for its excellent service and very rich hot and cold breakfast. The General Hospital and numerous private hospitals, the Viennese Brunnen and Yppen street markets, the Freud museum, Volksoper, Votivchurch, City hall or Palace Gschwandner are also in the walking distance. Because of a good location near the metro line U6 all the places of interest - from Grinzing to Schonbrunn - are easy to reach. The rooms are equipped with minibar, hair dryer, writing case, alarm clock, WiFi, sat-TV, radio, soundproof windows, phone... Classical live music on Sunday breakfast, leafy courtyard, 24 hours open bar with Viennese wines, private SPA or a Nespresso machine in your room are only few of the many extra services we offer, which explain our slogan "3 stars hotel with 4 stars service and 5 stars charm". Our hotel was built in 1901 as a wedding gift and offers for more than 111 years lived hospitality and Viennese tradition, also marked in the successful architectural symbiosis of Art Nouveau with modern elements. ... more   less 
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Also Known As:
Donauwalzer Hotel Vienna

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