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Mercure Josefshof Wien am Rathaus
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Reviews (1,513)
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All reviewsprivilege roomnice hotelquiet streetmuseum quartercity hallside streetwalking distancechristmas markethotel is locatedstandard roomunderground stationexcellent locationinternet connectionminute walkan upgradebed was very comfortableu bahn
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406 - 411 of 1,513 reviews
Reviewed 15 August 2014

The location is super good, very close to museum quarter and other important places, the hotel is located in a quiet street which ensures there is no noise in night. I got a mercure privilege room and the staff helped me to locate my room.
The folks in the reception were very friendly and helpful.

The only glitch: I am still waiting for the amount to be unblocked on my card, which i will have to write an email to them now :(

  • Stayed: August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Amit R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this reviewResponded 18 August 2014

Dear Amit,

thank you for your comments on tripadvisor.

Please send us an Email to Office@ josefshof.com to check what is happend with your blocked amount.


Best Regards from Vienna

Elisabeth Neubauer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

The hotel is on a lovely quiet street facing some warehouse though. Reception is small and overly busy. There's another entry which is deceiving bc no ones there. There was no help with luggage . Wait at the check in desk was excessive but staff was polite. The inside looks pretty nice and well maintained but not 4 star. I'll say this is solid 3 to 3.5. The room is small but comfy and well kept. Bathroom is small but well stocked. Place seems clean. The lighting is very good and good storage. The restaurant was closed when I passed it at 5pm and I don't see room service menu. There are drinks and wine service. I might stay here again as the rooms are pretty good and location is quiet.

Room Tip: High floor, new building
  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank agnes9971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this reviewResponded 11 August 2014

Dear guest,

thank you very much for your review on tripadvisor.com.

It was nice to read that you liked the room and the location.

Usually we do not provide luggage service, but on request it is always possible during the day.
Unfortunately you arrived during a short term period with many guests arriving - a few minutes later it was more quiet again.

We would be very pleased if you would stay with us again and wish you all the best.

Markus Schmid
Resident Manager

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Reviewed 9 August 2014

The location is almost ideal for getting round on the first-class Viennese transport system, with trams, buses and Underground less than 50 yards away. Close-by are a lot of good restaurants, bars and places to visit.

However, the room that we had was a garret with no view at all. It was to be fair a good size, with a good bathroom and very well serviced. The air conditioning was totally inadequate and we had to run the fan at full power (noisy) to get to a liveable temperature for sleeping. If we had known, we would have paid extra for a “Privilige room”

Room Tip: Get a privilige room and make sure A/C works.
  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank jackb39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this reviewResponded 11 August 2014

Dear user jackb39,

thank you very much for your comments on your stay at our hotel in August .

We are very happy that you liked our great location, but feel sorry that you were not completely satisfied with your room.

During this time of the year with quite high outside temperatures it is sometimes a challenge to cool the rooms to about 21 degrees celsius as very often guests leave the windows open.
In this case we can only cool the rooms adequately by using the maximum power of the AC.

We do hope that you give us the chance to convince you of the quality of our services by booking again our hotel.

In the meantime we remain with best regards from Vienna.

Markus Schmid
Resident Manager

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Reviewed 9 August 2014

The room (524) was great in the way that it had electric shutters on the windows. It made it really dark at night - something that is a necessity for me to sleep.

The furnishings were a little tired and dated. The location was excellent - it was right by all of the museums and about a 7 minute walk to the centre of the city.

  • Stayed: August 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Sceptre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this reviewResponded 11 August 2014

Dear guest,

thank you very much for taking the time to give us your feedback on your recent stay.

We are currently renovating our furniture, but even though we recommend our top modern designed privilege rooms including the free use of an espresso machine and a bottle of mineral water free of charge everyday.if you should return to our hotel someday.

We wish you all the best and send best regards from Vienna

Markus Schmid
Resident Manager

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Reviewed 21 July 2014

Hotel Josefshof is centrally located in a quiet street close to the underground and a tram that takes you past the Rathaus, Parliament, the Hofburg, and the Opera. The hotel is within walking distance to the Stephansdom right in the heart of Vienna. The breakfast is magnificent and the staff attentive and friendly.

  • Stayed: June 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Randi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this reviewResponded 6 August 2014

Dear guest,

thank you very much for your great feedback on your stay at the Mercure Josefshof.

It was a pleasure to read that you liked our location and our services so much.

Hopefully we may welcome you once again if your travel plans guide you back to Vienna.

Best regards and wishes

Markus Schmid
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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