We booked (by prepaid voucher) this hotel because of its location, right near all the major sights and an easy 15-20 min walk to the city centre. From the very beginning we were stunned by the staff, who were faultlessly polite and cheerful (Bianca was the best one), attending to my every question. They even offered me to have a look at the room before registration. The room 219 was far beyond our expectations - spacious, comfy with working, dining and resting areas and a great plasma TV. There was a complimentary bottle of mineral water and fruit. Large bathroom with two sinks, big bathtub, bathrobes and slippers. There is a kettle and a coffeemaker inside and they provide tee, coffee, sugar, cream every day. There is a mini bar and all kinds of glassware. They can also give umbrellas on request. The breakfast was absolutely excellent too with large varieties of food. Wi-Fi connection was rather well (but not speedy).
Anyway there were some downsides (but they didn't spoil our overall impressions) - the room wasn't washed even once in three days, on the second day of our stay the meat cuts at the breakfast and sausages had a strong smell, they were surely left from the previous morning and at the eve of our departure the chambermaid didn't fill neither liquid soap nor washing gel, so we had to contact the reception and everything was immediately brought with apologies.
We've been three times to Vienna but this hotel was the best of the three, we'd like to stay here again.
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