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“Very good hotel for tourist”
5 of 5 bubbles Review of Hotel Alpha

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Hotel Alpha
Ranked #69 of 362 Hotels in Vienna
Certificate of Excellence
Moscow
Level Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Very good hotel for tourist”
5 of 5 bubbles Reviewed 11 November 2012

We,2 pairs, stayed in this hotel for 3 hights in November 2012. Personal are very friendly, rooms are clean and enough comfortable, but too small. Breakfast is very full. Free tee, cofee and fruits along a day. Location is very convenient to major sites in Old City. We higly recomend this hotel.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paldn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kraber, on behalf of Mrs Regenfelder-Gassner at Hotel Alpha, responded to this review, 21 November 2012
Dear Guest,

We thank you for taking the time to give us your feedback.

We are glad that you enjoyed your stay at the hotel Alpha. You mentioned our three most important unique selling points:
- the location,
- our rich buffet breakfast and
- our customer-friendly service.

as well as we have taken good notice that you also enjoyed the complimentary tea-, coffee- and fruit service that is available throughout the day.

We hope to welcome you again soon and remain with best regards,
Ulrike Regenfelder-Gassner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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457 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
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English first
Barcelona, Spain
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 8 November 2012

I stayed for 4 nights at this hotel back on August. The first night they used my card for the routine check, but for some reason they actually charged one night at my account.

Then when I left, they charged me the whole stay (including the first night, which was so being charged twice). Some time after I came back to Spain, I noticed this mistake and contacted them by email. They insisted that they had not charged my account the first night (even after I showed my bank account charge), so I really felt like they had robbed that first night and couldn't do anything about it (If I had been at Vien, i'd had filed a report at the police).

After contacting my bank to see if I could ask VISA to somehow reject the payment, they noticed that the charge had been refunded two weeks after in my account. So in fact there was a mistake, but I was sent no notice nor any apology from the hotel management. In fact, I will never know if it was the hotel management or VISA the ones who fixed the mistake.

My stay was otherwise fine, but with so many hotels in Viena I won't risk repeating going through this experience, hotel Alpha is out of my list forever.

  • Stayed August 2012, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank AnyAnonymousUser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kraber, on behalf of Ulrike Regenfelder-Gassner, General Manager at Hotel Alpha, responded to this review, 22 November 2012
Dear Guest,

As your comment will be read by many future guests, we find ourselves in the situation that we have to post a response.

We regret that you have been faced with this unfortunate incident. However, we already informed you about our standard policy for the use of credit cards and we would like to confirm, for the record, that the hotel did not make two deductions from your credit card and strongly objects to the implication that you were robbed. We would suggest you clarify with your credit card company why a simple authorization was debited to your account as such authorizations are normally only to guarantee a booking in the case of a no-show.

We are glad that your stay was otherwise fine and hope that you will visit Vienna again.

Best regards,
Ulrike Regenfelder-Gassner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ferndown, United Kingdom
Level Contributor
150 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 29 September 2012

Stayed here with my wife for 4 nights in September 2012. This is a pleasant, friendly, convenient hotel, ideal for tourists or businessmen. Spotlessly clean, with a full and tasty breakfast provided, the free tea and coffee in the lounge was very appreciated after a day's sightseeing. Rooms are compact but fine for two. The city centre is easily accessible via the Tram No 2 which stops every few minutes at the end of the quiet street. There was a little noise in the morning from around 7am from a nearby building being renovated, but not enough to worry us (earlier risers) and that will stop soon when work is completed. Very friendly and helpful staff who spoke good English. Powerful shower in the bathroom (but no bathtub) with plenty of hot water. TV channels were limited but who comes to Vienna to watch TV. I'd definitely recommend the Alpha

Room Tip: As at Sept 2012 rooms at the front may get building site noise in the morning.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boise, Idaho
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 20 September 2012

Just spent 4 nights at Hotel Alpha and am impressed with the facility. Bottom line:
Upsides- Extremely convenient location to major sites in Vienna Old City and access to public transportation. Very polite, friendly, and helpful staff- they go out of their way to help you find places, order taxis, provide information on public transport options, recommend places to eat, etc. Very clean rooms. A good breakfast in the morning that is included in the room price.
Opportunities- Right now there is construction going on across the street, so there is some noise. Since I am a light sleeper, I was able to shut out the noise just by closing the window and turning on the AC. The rooms are modestly sized, but are very functional and have a safe, color TV, AC, access for the Internet, shower, heated rack for towel and drying clothes, and closet for clothes. The size of a double room for two people is listed at 19 square meters. Given the prices for the four and five star hotels in Vienna, this was a fair deal at Euro $99 per night. There was free wireless Internet downstairs in the lobby & breakfast room, but to get Internet in the room, there is a Euro $10 a day fee which is a bit excessive. Finally, the elevator (this facility has 4 floors) is the size of a phone booth, but you can always get your exercise by doing the stairs!

Overall, I was very pleased with the stay and the great hospitality of the staff in helping out with my visit. It is only a 10 minute walk to see Hofburg and numerous museums from the hotel. It is in a safe area, about 3 minutes walk from the Underground Subway station near Rathous. There are many restaurants close by if you need a quick meal. There is a basket of fruit in the lobby and free tea and coffee any time of the day. The breakfast buffet was high quality and featured various breads, fruit salad, cheeses, dried fruits, musli, scrambled and hard boiled eggs, yoghurt, numerous jams and jellies, espresso, coffee, milk, soymilk, and a wide variety of teas.

Room Tip: Rooms on the third or fourth floor may help minimize street noise.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElPelar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenos Aires
Level Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 22 August 2012

This hotel is located in a good area, very near the Rathaus. It is on a small street, on our first day we had some difficulty finding it. Our room and bathroom were small but clean. The hotel does not provide free internet in the rooms. You do have free internet in the lobby; however the system is a bit confusing: you have to ask for a password every 30 minutes, which implies an unnecessary complication. Breakfast was excellent (in particular the different types of first quality cheese), served in a nice area, and an employee constantly refilled the empty trays.

  • Stayed June 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank travelerbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 29 June 2012

We go to Vienna a few times a year and the Alpha is our bolt hole. It is a quiet, friendly, clean, well run hotel.Rooms are comfortable, decent beds, spotless, well maintained. Breakfast is very good quality. Very good quality meats and cheeses and decent breads. Big plus is the all day tea/coffee available in the lobby. What nicer to wander back in the evening and have a coffee in the comfortable lounge while you plan your evening. The staff are great not intrusive but if you need any help they go out of their way. The Alpha is within walking distance of the Rathaus and Parliament and tram and underground are nearby. Lots of good restaurants within walking distance, Fromme Helene opposite the Theatre aroound the corner is classy in a low key way.

  • Stayed October 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank travelmust_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, for Elisabeth Hemetsberger, General Manager at Hotel Alpha, responded to this review, 3 July 2012
Dear guest,

thank you so much for your repeat visit at the Hotel Alpha and your delightful remarks. It was an absolute pleasure to have you again at the hotel and we highly appreciate your feedback, especially your thorough description of the selection on the breakfast buffet as well as the complimentary tea/coffee facilities.

We are convinced that the only way to meet and even exceed our guest’s anticipations is the high quality of service combined with the great location.

We are already looking forward to welcoming you back soon and wish you a wonderful summer time.

Kind regards
Mag. (FH) Elisabeth Hemetsberger
Manager, Hotel Alpha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanaimo, Canada
Level Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 18 June 2012

We stayed at this hotel for 4 nights and found it very clean and friendly. The front staff were always pleasant and willing to help with advice, directions, shuttle service, etc. The room was small but adequate and cleaned every day with fresh towels. The breakfast was very nice with a great selection of breads, cheeses, fruit and nuts, cereals, yogurt, eggs, sausages, juices, coffees, etc. Also, throughout the day you could help yourself to complimentary tea/coffee and fruit. The lobby had a nice lounge/sitting area. The location was close to most things (we walked a lot but liked it that way) or the metro was nearby.

The only inconvenience was that Wi-Fi was not fully available throughout the hotel. You must ask for an access card which is only good for 30 minutes - and it will boot you out of your email if you are in the middle of it when your time expires - very frustrating when you are writing a detailed email for home. If there are two of you - you can ask for two cards - but you each need one. You can ask for one again if needed, but frustration may have already happened.

Otherwise, we would recommend this hotel to others.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kraber, on behalf of Elisabeth Hemetsberger, Manager at Hotel Alpha, responded to this review, 21 June 2012
Dear Guest,

Thank you very much for your detailed comments about your stay at the Hotel Alpha. We highly appreciate your remarks, especially your thorough description of the selection on the breakfast buffet.

We are convinced that the great location, combined with dedicated service are the key points to our success, and we are eager to continue that way.

WiFi is available at the entire hotel for a fee. In the lounge area we offer it for free, and of course, unlimited.

However, you are right that access card time allotment comes in 30 minutes batches and might be inconvenient at certain times. We will definitely make an effort to better explain this to our guests in the future.

We hope that you come back to our hotel again soon.

Kind regards
Mag. (FH) Elisabeth Hemetsberger
Manager, Hotel Alpha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Alpha

Property: Hotel Alpha
Address: Buchfeldgasse 8, Vienna 1080, Austria
Region: Austria > Vienna Region > Vienna > Josefstadt
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#85 Family Hotel in Vienna
#86 Business Hotel in Vienna
#120 Romantic Hotel in Vienna
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Alpha 3*
Number of rooms: 58
Reservation Options:
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Also Known As:
Alpha Hotel Vienna

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