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“Will be staying here again for sure” 5 of 5 bubbles
Review of Hotel Lamee

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Hotel Lamee
Ranked #143 of 367 Hotels in Vienna
Certificate of Excellence
London, United Kingdom
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Will be staying here again for sure”
5 of 5 bubbles Reviewed 29 January 2014

After travelled on the early morning bus for 4 hours from Prague to Vienna, staff arranged room for us straight after our arrival. Staff on the front desk are very friendly. They actually read our requests and offered us a room overlooking the cathedral. Another staff helped us with our luggage to our room and explained facilities in our room and the hotel to us, very informative.
Very central location, most of the attractions are in walking distance. Many shops and restaurants around too!
Rooms are adequate for European standard. It's quiet and cosy, with luxurious touches such as the leather surface table and the large ultra-comfy bed. They also offered free mini-bar which is quite rare but I like it!
There are 2 things we encountered during our stay:
1. We were told that the roof-top terrace which overlooks the St. Stephen's Cathedral is opened to hotel guests for drinks. Was gonna have a look on our first night (Sunday) but it was close. So we asked the front desk again the next night as the door to the rooftop is always locked. The staff called his colleague from their sister hotel across the street straight away to open the door for us because he didn't have the key. We were impressed! We felt like special guests! After taking a few pictures up there, the staff came back to lock the door after we left. It was such an effort!
2. We left our luggages at the storage after checked out. When we went back to collect our items, the staff didn't hand us the paper bag I gave them (because I handed it to another staff there, no extra slips were given to us. We gave all the slips we got to the staff, we were in a rush so didn't notice). We didn't notice until we arrived the hotel of our next destination. Items in the bag are things I bought from Christmas market, it's so unique that I love it so much! After contacting through a few emails, the hotel found the paper bag and shipped everything inside to us, with no additional charges. Also, it came on Christmas eve, just in time for christmas decorations.
Although the hotel replied emails quite slowly (I did not receive any replies after 3-4 days sending it), it's still apparent that they put efforts in accommodating and help their guests.
This hotel does not solely provide a very comfortable stay, its services was truly best of the best.

Room Tip: Rooms on upper floors give a better view.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yanice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLorenzLamee, Leiter Gästebetreuung at Hotel Lamee, responded to this review, 3 February 2014
Dear Yanice C,

thank you so much for your review!

We are delighted that you chose us as your host while visiting Vienna. Feedback is very important to us in order to assure continuous improvement and we therefore appreciate you taking the time to share your experience online. For sure we will discuss the message with the team to avoid such situations.

We are glad that you enjoyed your stay at our hotel and that everything from our staff to the central location and also our wonderful roof top terrace suited your needs. We are happy to know that the shipping proceeded without any problems and it arrived in time. One of our top aims is to make your stay as perfect as we can. Our special excellent staff is serving special wonderful guests.

We hope that we will see you in the future and if there is anything we can do to make your next stay even better, then please do not hesitate to contact us directly.

Best regards,
Hotel LAMÉE - situated in the heart of Vienna with the most beautiful roof top terrace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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225 reviews from our community

Traveller rating
    130
    62
    22
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    5
See reviews for
21
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
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  • English first
  • French first
  • German first
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  • Italian first
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  • Spanish first
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English first
Seattle
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

I really loved this hotel. it's modern, classy, comfortable, clean and the staff is helpful. The room is large and the shower is amazing! They have an elevator and free wi-fi. Breakfast is not included, but we found a good cafe just a few blocks away. The hotel is walking distance to a lot of things because it's so centrally located. They can park your car for you for $40/day or you can park it in a parking garage yourself for the same amount. I would definitely stay here again.

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank natsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLorenzLamee, Leiter Gästebetreuung at Hotel Lamee, responded to this review, 16 January 2014
Dear Natsea,

Thank you very much for this wonderful review. It’s great to hear that you enjoyed every aspect of your stay and we sincerely hope that we will have the opportunity to welcome you again during 2014.

On behalf of the entire team, we would like to like to wish you all the best.

Hotel LAMÉE - situated in the heart of Vienna with the most beautiful roof top terrace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
142 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 4 January 2014

We had a Prestige room, very spacious room in this elegantly designed hotel. It's very central to do most of the sightseeing but one of the few hotels where you don't mind spending some time as well waiting for a theater show or something else. Very comfortable bed and though it's central with a lot of Fiaker driving around the room was exceptionally quiet. The friendly receptionist were very helpful (we came over from the sister Hotel Topazz and they had our room ready by 11am), we'll definitely be back. We didn't try the breakfast though, for 25 euros I'll just grab something outside.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank matrask
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLorenzLamee, Leiter Gästebetreuung at Hotel Lamee, responded to this review, 17 January 2014
Dear Matrask,

thank you so much for your detailed review. We appreciate you taking the time to share your experience with us. It´s a pity, that you didn´t try our fabulous LAMÉE GOURMET BREAKFAST:
Our concept is the simplest one: We are only satisfied with the best!

Our products are seasonal, regional and homemade: from the spreads to the muesli and the jams…
Exquisite delicacies, individually portioned, await you for a wonderful start of the day.
Further more you can order from the menu so often as you want- you just have to choose- for example Traditional Viennese ham with pickles and horseradish, Austrian cheese variation with pear chutney, poached egg with lentils, pancakes with stewed apricots, porridge with cinnamon and prunes or with chocolate and fresh fruits, and much more.
We are looking forward to welcoming you again in the future.

If there is anything else we can do for you to make your next stay even better, than please do not hesitate to contact us directly.

Yours sincerely,
Hotel LAMÉE in the heart of Vienna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 27 December 2013

My fiance and I stayed at Hotel Lamee for four nights over Christmas in 2013. We can't say enough great things about this beautiful and friendly hotel.

The Best Things:
1. Incredibly friendly service. Everyone at this hotel, from front desk staff to bellmen to housekeepers are incredibly friendly. Aksana at the front desk was especially delightful. Before our arrival she was incredibly helpful via email with obtaining ticketsfor us to go to mass on Christmas morning with the Vienna Boys Choir. In person, she was even more friendly.
2. Location. Only two blocks from Stephensplatz, in the heart of the city. None of the large branded hotels are this close.
3. Amazing Breakfast. The breakfast at Bar Bloom was one of the highlights of our visit to Vienna. My fiance and I are foodies and we love breakfast - Bar Bloom was pretty close to heaven for us. We especially liked the egg dishes and the fresh squeezed OJ.
4. Beautiful, Well-Designed Room. We stayed in room 63, which is a Prestige room. It looks exactly like the pictures on the website. Beautiful materials, good lighting, very comfortable bed, and one of the best showers we've ever used. We also liked the free minibar, which was restocked every day. We were also very impressed with how quiet the room was - we didn't hear anything from other rooms, or from outside. We could see a bit of the roof of the Stephensdom, but I think you need to be on the 8th or 9th floors to get a better view (there are no Prestige rooms on those floors).

Cons:
None. This might possibly be the first hotel I've ever stayed at with no constructive feedback.

Overall: This is a truly spectacular boutique hotel that I can't recommend strongly enough.

Room Tip: We were in room 63, a Prestige room. It's an excellent, beautiful room. If you want a view of...
See more room tips
  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nelsonjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLorenzLamee, Leiter Gästebetreuung at Hotel Lamee, responded to this review, 28 December 2013
Dear Sir and Madam Nelsonjj,

We could not be happier about your five star review- thank you! It’s great to hear that you enjoyed our hotel and that all of our facilities fulfilled your needs.

We look forward to welcome you in our wonderful Hotel Lamée the next time you come to Vienna.
In the future, please do not hesitate to contact us if there is anything else we can do for you in order to make your stay more pleasant.
On behalf of the entire team, especially from Aksana, we would like to wish you a happy winter season together with your loved ones and a great start in 2014.

With best regards from Vienna.

Team of Hotel Lamée
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 18 December 2013

Nice hotel but really some things make you just mad. This is meant to be a five star hotel and the room is very nice. We arrived yesterday. We could barely hear the receptionist because of the racket from the queue of locals waiting for the only lift in the hotel to the rooftop bar. Nice bar. Great views. Had to queue up to get into lift with all our luggage so no preferences for guests.
Then there is the ironing. What hotel in the world nowadays doesn't let you iron your own clothes?? This one!! No irons available to guests but they are happy to take them and iron for you if you can wait a couple of hours and are happy to pay around 8 euros for them to iron a pair of jeans. They cite safety.... Perhaps the auto off switch hasn't come to Viennese irons yet!!
When you are travelling a long way and for a long time simple things like a freshly ironed shirt make a difference. We won't recommend this hotel for this really silly simple thing that is so at odds with all the other hotels we have stayed in all around the world. We have two more crumpled nights here and it's hard to see past the small stuff to say this is a good looking hotel in a great venue.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank thecriticnsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLorenzLamee, Leiter Gästebetreuung at Hotel Lamee, responded to this review, 20 December 2013
Dear Sir or Madam,

First and foremost we would like to thank you very much for taking the time and trouble to bring your comments to our attention. We are very sorry that your experience did not entirely meet your expectations. Please allow us to apologize for any inconvenience you might have experienced and especially for your disappointment regarding the iron boards.

Due to several safety regulations we are not permitted to do the self-service-ironing-in-room. Nevertheless we offer a laundry service in order that our guests get the chance and possibility to have fresh and lovely clothes.
Like you mentioned, our roof top terrace with breathtaking views is very in vogue and popular. Our aim is to satisfy all our guests, but we take your feedback as opportunity to readvice our bellboys to be aware about the fact, that our house guests have priority in all aspects, especially in using the elevator!

We continuously strive to meet your needs and expectations, especially the personal service and attention is of utmost importance for us; therefore your feedback is very important to us.


We still hope you will consider coming back to stay with us in the future!

With best regards from Vienna,

Hotel LAMÉE - situated in the heart of Vienna with the most beautiful roof top terrace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Italy
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 16 December 2013

We had a great 3 nights at the Hotel Lamee. The staff were all excellent and very helpful. The hotel is beautiful. It was very clean and comfortable. The location is about a 5 minute walk from Stephansplatz. Would stay here again and would highly recommend it to friends.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CaseyandEric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLorenzLamee, Leiter Gästebetreuung at Hotel Lamee, responded to this review, 20 December 2013
Dear Casey and Eric,

Thank you very much for those charming comments on our hotel. We are happy to know, that you enjoyed your stay with us.
Hopefully, we see you soon on your next trip to Vienna.

Best regards

Hotel LAMÉE - situated in the heart of Vienna with the most beautiful roof top terrace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
565 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
4 of 5 bubbles Reviewed 1 December 2013

We had their best suite in the hotel. The views are stunning, as is the concept of the room in the modern 20's inspired theme. However, attention to detail was bad. Many small things were wrong or went wrong in the suite. Staff were lovely, but when you're paying 5 star prices you really want the room to match it in every detail.

  • Stayed November 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank david h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Lamee

Property: Hotel Lamee
Address: Rotenturmstrasse 15, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #143 of 367 Hotels in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Lamee 4*
Number of rooms: 32
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