After travelled on the early morning bus for 4 hours from Prague to Vienna, staff arranged room for us straight after our arrival. Staff on the front desk are very friendly. They actually read our requests and offered us a room overlooking the cathedral. Another staff helped us with our luggage to our room and explained facilities in our room and the hotel to us, very informative.
Very central location, most of the attractions are in walking distance. Many shops and restaurants around too!
Rooms are adequate for European standard. It's quiet and cosy, with luxurious touches such as the leather surface table and the large ultra-comfy bed. They also offered free mini-bar which is quite rare but I like it!
There are 2 things we encountered during our stay:
1. We were told that the roof-top terrace which overlooks the St. Stephen's Cathedral is opened to hotel guests for drinks. Was gonna have a look on our first night (Sunday) but it was close. So we asked the front desk again the next night as the door to the rooftop is always locked. The staff called his colleague from their sister hotel across the street straight away to open the door for us because he didn't have the key. We were impressed! We felt like special guests! After taking a few pictures up there, the staff came back to lock the door after we left. It was such an effort!
2. We left our luggages at the storage after checked out. When we went back to collect our items, the staff didn't hand us the paper bag I gave them (because I handed it to another staff there, no extra slips were given to us. We gave all the slips we got to the staff, we were in a rush so didn't notice). We didn't notice until we arrived the hotel of our next destination. Items in the bag are things I bought from Christmas market, it's so unique that I love it so much! After contacting through a few emails, the hotel found the paper bag and shipped everything inside to us, with no additional charges. Also, it came on Christmas eve, just in time for christmas decorations.
Although the hotel replied emails quite slowly (I did not receive any replies after 3-4 days sending it), it's still apparent that they put efforts in accommodating and help their guests.
This hotel does not solely provide a very comfortable stay, its services was truly best of the best.
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