*Spoiler Alert: I did not get to spend the night at Topazz, if you'd like to know why - keep reading!*
I found that I would be traveling to Vienna for business in early July and immediatley took to the TripAdvisor forums to find a hotel to spend extra time in for a unique experience while in town. Thanks to some very helpful members, I came across the Topazz Hotel. It had everything I was imaginging -- central location, botique accomindation, sleek and stylish decor and the best of all THE WINDOW SEAT!
Upon my early arrival on July 13, I was told that my room wasn't quite ready and it was suggested that I go for a walk around the surrounding area. No problem - there was plenty to see so I would set off on an adventure. When arriving back a few hours later, a different attendant was at the desk and she said she had some bad news. She said that the air conditioning in the hotel was broken and the hotel would be giving me an upgrade to a better room that was most comfortable at the time.
Ok. I like upgrades.
I was led upstairs to the 8th (top) floor. Now maybe its me, but if the air conditioning is broken, and heat rises, I would not bring guests to the top floor. Anyway, I took the ride to the stifling hot room. (Really, you couldn't even breathe in it). The bellhop was not surprised when I said that this was unacceptable. He called down to the main desk and was given instruction of two other rooms to show me, one on the 6th floor and one on the 3rd floor. Both were equally as uncomfortable (between 27 and 31 degrees c or 80 to 87 degrees f!!!) and one did not have the signature window seat. (Important to note -- rooms with window seats do not have windows that open, so getting some fresh air was not even an option!)
At this point I was ready to cry -- I had travelled for over 4000 miles, 15 hours and just wanted to freshen up and rest! The hotel suggested that I stay at their sister propery, Lamee, which was across the street.
The staff was young, spoke back and forth to eachother in German, exchanging looks and making me feel very uncomfortable. I really had no choice at this point, so off to the Lamee it was!
If you're interested to know how the rest of my stay was, please see my review from the Lamee hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Odigeo, Traveltool, S.L.U., Priceline, Agoda, Cancelon, Evoline ltd, HotelQuickly and Hotel.de so you can book your Hotel Topazz reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.