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“great stay”

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Novotel Suites Wien City Donau
Ranked #122 of 360 Hotels in Vienna
GreenLeadersBronze level
Kuwait City, Kuwait
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“great stay”
Reviewed 3 October 2012

I was travelling with a group of friends and Vienna was my first destination. The hotel has a great location and thats its biggest selling point. A 2 minute walk to the Underground station and just a few stations away from the city center (Stephenplatz). The reception staff is friendly and professional. The triplet room was smartly furnished; the retractable partitions maintanied privacy when required. The Wi-fi was fast. Good breakfast. I would definitely like to visit again.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank se a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
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English first
London
Level Contributor
62 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 September 2012

Why am I rating this hotel as terrible? For one single, but major reason: what's the point at staying at a hotel if you get the worse ever sleep in it? And the reason for such such a bad sleep is extremely simple: mattresses are really hard, to a point I have never seen in any hotel. It is nearly as hard sleeping on the carpet! Unfortunately the staff confirmed that all rooms do have a similar mattress, so there is no point of changing room here, my only solution was to check-out and go to a different place. I also noticed the duvet cover was particularly rough and unpleasant (70% cotton, 30% acrylic).

So in short, if you can sleep in such conditions, then this hotel, for its price and category is likely worth a 4 (Very Good) notation. Otherwise it's worth nothing.

The positive points I have seen to this place were:

- Easily reachable by train or underground (but not in the City Centre, so there's not in the immediate neighbourhood.
- The staff was nice.
- Room, whilst typical with a bathroom & WC being "cabins" is clean and nice.
- Room not particularly stylish, but I would have been happy in there.
- Air conditioning working to satisfaction.
- Quiet place, very quiet indeed (had a room on 8th floor not on the street, but facing some office building).
- You get free phone calls to landlines in Austria, nice (I haven't used the service) and well thought.

Things to be improved:

- Breakfast is expensive and not particularly good (poor/terrible would be better), but I didn't except much of it anyway.
- Internet access cabled or wired in-room but terribly slow on evenings.

Things I do hate (a part from the bed): they make you prepay your stay when you check-in, even on flexible rates (and then later reimburse you, but the foreign exchange commissions are likely to be for your feet). This is the second reason I cannot recommend this place.

Room Tip: Check your bed upon arrival, and don't hesitate to complain, and if your rate allows it go elsew...
See more room tips
  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank voyageur_Londres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3720, Manager at Novotel Suites Wien City Donau, responded to this review, 5 October 2012
Dear guest,

being very sorry that you slept bad and I apologize for the inconvenience suffered. Nevertheless I would like to thank you for mentioning all the other positive aspects of our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 September 2012

My quick stay at this hotel was very nice. The staff were polite and attentive when I checked in. My room was clean with good facilities and had lots of space. This hotel is also well located for a short and easy trip to central trip Vienna. Highly recommended.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darrenhouk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3720, Manager at Novotel Suites Wien City Donau, responded to this review, 26 September 2012
Dear Guest,

I would like to thank you for comments on this site. I am already looking forward to welcoming you again at our Suite Novotel Wien Messe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 14 September 2012

I stayed at the Novotel Suites for a short break in August. Booked the suites as was impressed by the one in Malaga

It's easy enough to get to - not right in the centre but close to metro. It's very well placed for exploring Donauinsel which is only a couple of metro stops away

The rooms themselves although follow the Novotel Suite concept of kitchenette etc, are vastly different from the Suites in Malaga. The rooms for a start aren't overly clean - especially the floors. Housekeeping seem to use a rather strong cleaner maybe to give the impression of cleanliness

The fittings in the room are cheap and the bathroom appears to be an odd pre-formed affair. The room makes you feel like you are in some kind of dated caravan set up

Good things are free wifi and the standard Novotel Suites offering of free in room entertainment

Again the one small free bottle of mineral water was not replenished for the whole stay (so if you had a family of 4 staying in one of their rooms for a week, you'd still get one tiny bottle of water for your whole stay)

I never book breakfast generally as in this type of hotel they are overpriced and lacking in quality so I can't comment on what it was like here - other than it was far too expensive (loads of cheap places to get breakfast in Vienna) and as the breakfast area was right next to reception you keep see in the mornings there seemed to be inadequate space for the people there - alas the number of parents letting their kids run around unattended (and deligthfully poking the bread rolls with their fingers) didn't help matters

Novotel Suites offer a few vending machines and some ready meals in the foyer. Avoid - overpriced and shops nearby offering better items at a fraction of the cost

In summary - OK if you get a good rate and you are only staying for a few nights. In future though if I were going back to Vienna, I'd probably spend a bit more and get somewhere cleaner

  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Myrtyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 September 2012 via mobile

Very comfortable.It have kitchen box with microweve,refrigirator,termokanna.Very close(20 m) to metro.Perfect breacfast till 11 o'clock.
Bathroom with vana.Separate toalet room.Parcing with two levels.

Helpful?
1 Thank Radostina M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
h3720, Manager at Novotel Suites Wien City Donau, responded to this review, 13 September 2012
Dear Guest,

thank you so much for your comment on tripadvisor.com. Your comment shows that our daily work gives satisfaction to our customers.

I am looking forward to welcoming you again at Suite Novotel Wien Messe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 September 2012 via mobile

I was there yesterday and every thing is fine , location , service, big rooms and every thing.
But toilletes are smelly a little bit but no problem.
Location was so close to the metro as well.
Not many things on breakfast.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Faisalalmatar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3720, Manager at Novotel Suites Wien City Donau, responded to this review, 10 September 2012
Dear guest,

I would like to express my apologies for everything not turning out to your expectations, kindly be assured that Suite Novotel has the intention to satisfy all customers in every way.

I would be proud to prove this when you return at any time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 September 2012

Not luxury but efficient and functional.
Stayed with 4 kids -two rooms , plenty space.
For les than 130e a night per room, excellent value.
Breakfast fine for buisness travellers

Wifi worked well

Films on demand great for kids

Sept 1-6th 2012

Room Tip: All rooms are the same config - eg pull out beds and sofas
See more room tips
  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3720, Manager at Novotel Suites Wien City Donau, responded to this review, 10 September 2012
Dear guest,

thank you very much for comment on trip advisor.com which I have gladly passed t y empties.

I am looking forward to next next stay at Suite Novotel Wien Messe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Suites Wien City Donau

Property: Novotel Suites Wien City Donau
Address: Radingerstrasse 2, Vienna 1020, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#23 Green Hotel in Vienna
#89 Family Hotel in Vienna
#126 Business Hotel in Vienna
Price Range (Based on Average Rates): £
Hotel Class:3 star — Novotel Suites Wien City Donau 3*
Number of rooms: 158
Official Description (provided by the hotel):
The Suitehotel Wien Messe is 7 minutes from the city centre (approx. 3km) close to the Austria Center and the Vienna Exhibition Hall. 10 minutes from Stephansdom Cathedral, 15 km from Vienna Schwechat airport. 158 inviting modular suites with airconditioning, 30sqm in size. 24 hour services include Boutique Gourmande self service gourmet food counter, gym, business corner with WiFi access and free high speed Internet. Bar, free massage on Thursday evenings, private undercover parking. ... more   less 
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Also Known As:
Suite Novotel Wien Messe Hotel Vienna
Suitehotel Hotel Wien Messe
Suitehotel Hotel Vienna

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