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“Perfect business hotel” 5 of 5 bubbles
Review of Novotel Suites Wien City Donau

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Novotel Suites Wien City Donau
Ranked #127 of 367 Hotels in Vienna
GreenLeadersBronze level
Copenhagen, Denmark
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Perfect business hotel”
5 of 5 bubbles Reviewed 13 May 2014 via mobile

Very nice hotel with basic but good confort. It is very close to the metro station and perfectly positioned in the business district. Staff is very friendly. Breakfast is of good quality but not too much variety. Would go back to this nice hotel.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Valy_RO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3720, Manager at Novotel Suites Wien City Donau, responded to this review, 9 June 2014
Dear guest,

thank you very much for your nice words, especially regarding the staff. It is a pleasure for me to read that our service could meet your expectations.

I am really looking forward to your next stay at Suite Novotel Wien City.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,430 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
Dubai, United Arab Emirates
Level Contributor
51 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 2 May 2014 via mobile

Excellent location, with metro station just a few metres away. Quiet and safe neighbourhood with two big supermarmets. Nice staff. The suite was clean, spacious and comfortable. Microwave, mini sink and fridge. Bath with shower and bathtub (no door, though). the bed was very comfortable. The window opens. Quiet a/c. Good rate in Wien. Just a few minjtes away from the centre by metro in the same line. Would definetely come back.

Stayed March 2014, travelled as a couple
Helpful?
Thank SheikhaCantabria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3720, Manager at Novotel Suites Wien City Donau, responded to this review, 9 June 2014
Dear guest,

thank you very much for sharing your positive impressions about your stay at Suite Novotel Wien City. It is always a pleasure to read, that our guests enjoyed their stay.
I will forwad your comment to the staff and I am looking forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WORCS
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 29 April 2014

We had a room on the seventh floor (718) overlooking Walcherstrasse. The room is large and well laid out with lots of nice features; a fridge, easily moveable flatscreen TV and WC separate from the bathroom. Unfortunately the room got very hot (despite the outside temperature being 10-13 degs at night and the fan on full at min temp). The AC was not turned on, so we needed to open the window during the night to get the temperature comfortable. This meant that we could hear the noise from the street, which was busy enough to cause disturbance. The bed was quite hard and the sofa bed even harder, so neither of us slept well.

The breakfast was adequate but it gets far too busy at peak hours. Luckily there is a restaurant across the road which serves Breakfast.

The service on reception was good and everyone spoke good English, but would let you speak German if you wanted to practice.

The location is in a residential/office area outside of the main centre, but the U-bahn is at the end of the street so you can be in Stephansplatz within 5-10 minutes. It is a short walk to the main course of the Danube and lots of riverside walks/restaurants etc.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3720, Manager at Novotel Suites Wien City Donau, responded to this review, 9 June 2014
Dear guest,

thank you very much for your nice words which I will share with the whole team.
I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies.

I hope you give us a chance to improve our service and I am looking forward to welcoming you again at Suite Novotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 22 April 2014

Hotel is a 2 min walk from metro stop which takes away the downside of not being in city centre. Otherwise it is the standard Suite Novotel package with a good sized room, basic kitchenette amenities, separate WC (but with wash basin) and a cabin bath albeit without a door! We were travelling with two kids so they offered a room where sofa is replaced with a sofa bed and another rollaway bed is built into the main Queen bed. So smart and convenient designing. Staff was courteous and efficient. Lobby was a bit over-heated but could have been the cold temperature outside! Close to couple of good restaurants, the river and a Spar supermarket. Very practical and good value for money.

Room Tip: We liked the ground floor room better as there isn't a big view to enjoy
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Aamir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3720, Manager at Novotel Suites Wien City Donau, responded to this review, 9 June 2014
Dear guest,

I am happy to read about your stay at Suite Novotel Wien City and will share your comments with our team. It is always a pleasure to receive positive feedback.

I am looking forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
244 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
2 of 5 bubbles Reviewed 20 April 2014

We are used to stay in Novotels because of kids-free policy. It was great time in Barcelona Novotel last time. We expected at least the same level in Vienna.
The hotel has good location (1min walk to U1 underground station which connected with train to airport and direct line to the centre), wi-fi in the rooms. That's all.
We stayed in Mid April with 20 degree outside and expected air conditioning as described but it was only heating ( Manager explained that it was still winter season!). So we had to sleep with opened windows all week but noise outside was disturbing. Windows in the room were dirty and looked like nobody cleaned them for years.
Lobby area was combined with kids corner, reception and dining room. It was very small area and so crowded in the breakfast time, we decided to avoid breakfast in the hotel.
I can't recommend this hotel if you stay with kids. May be Wien City Novotel has better quality.

  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lena_elena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3720, Manager at Novotel Suites Wien City Donau, responded to this review, 12 May 2014
Dear guest,

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Suite Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

It is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haifa, Israel
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

I stayed in this hotel with my husband for the first time 2 weeks ago. We chose it because it was close to the Conference center (Messe) and with good connection to the city center. Check-inn was quick and the room was ready already at noon. The room was exactly as advertised on the Novotel site. The room was clean, it had a small fridge, a microwave and a big safe. The WIFI connection was good as well as the cable one. It was also possible to use the internet on the TV, all the options free of charge. The breakfast was very good including a variety of fruits, cheese and meat, as well as cereals, bread and croissants, etc
The staff was helpful. I should recommend it. The money value was good as well.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank raquelbd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3720, Manager at Novotel Suites Wien City Donau, responded to this review, 9 June 2014
Dear guest,

thank you very much for taking the time to leave this nice feedback. I am glad you´ve enjoyed your stay at Suite Novotel and looking forward to welcoming you during your next stay in Vienna.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 7 April 2014 via mobile

I'm told that we struggle with finding a good hotel in Vienna. Perhaps this is how I ended up at the Suite Novoel Wein. On the plus side, the room is reasonably large, shower fairly powerful and the WiFi was consistent. The bad...

Breakfast
The breakfast is terrible... poor selection and bland. Take my advice, cross the street and go to Ullman's and you will get a much nice breakfast for less than the comical €13 they charge here.

Bathroom
The bathroom and shower unit appears to be some kind of pre fabricated unit that is vac formed and put in to place in the room. It looks cheap and what really ruined my stay was the smell of urine. There is simply no excuse for this, it just shows that they do not clean the rooms, merely tidy them. I complained about the smell three times during my 3 night stay and the did absolutely nothing. Throughout my stay I would put my shoes on to go use the toilet.

To summarise, really do try and avoid this place if you can. If you end up here not of your own volition then at least take solace that you can get a good breakfast from Ullman's.

Stayed March 2014, travelled on business
Helpful?
1 Thank DrEBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3720, Manager at Novotel Suites Wien City Donau, responded to this review, 12 May 2014
Dear guest

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Suite Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

It is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Suites Wien City Donau

Property: Novotel Suites Wien City Donau
Address: Radingerstrasse 2, Vienna 1020, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#23 Green Hotel in Vienna
#89 Family Hotel in Vienna
#126 Business Hotel in Vienna
Price Range (Based on Average Rates): £
Hotel Class:3 star — Novotel Suites Wien City Donau 3*
Number of rooms: 158
Official Description (provided by the hotel):
The Suitehotel Wien Messe is 7 minutes from the city centre (approx. 3km) close to the Austria Center and the Vienna Exhibition Hall. 10 minutes from Stephansdom Cathedral, 15 km from Vienna Schwechat airport. 158 inviting modular suites with airconditioning, 30sqm in size. 24 hour services include Boutique Gourmande self service gourmet food counter, gym, business corner with WiFi access and free high speed Internet. Bar, free massage on Thursday evenings, private undercover parking. ... more   less 
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Also Known As:
Suite Novotel Wien Messe Hotel Vienna
Suitehotel Hotel Wien Messe
Suitehotel Hotel Vienna

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