Would not recommend this hotel. I checked in on the 19 June 2014 and I witnessed one of the bar/reception staff being racist. He loudly asked one of the guest if they were Chinese ( luckily he wasn't ) and then went on making random noises mocking the Chinese. I was just by the reception and he was saying it loud enough for the entire lobby to hear him. When he noticed that I overheard this, instead of apologising he just starred at me challenging me to react - I am Singaporean of Chinese ethnicity. This behaviour is unacceptable and I found this extremely offensive and rude. I can't believe there's still
people like this today! Inexcusable and not what I expected from Novotel.
General service was also very poor. Another receptionist was not helpful when I asked about general tourist attractions. Instead I was just shoved a whole bunch of brochures. Simple request such as a change of towels were ignored. When I called the reception again, I was asked to come down and collect it. There wasn't even an apology for not bringing it up at first.
The rooms are at least decent size. A little dated but clean. Location is good, it's right next to the metro station. Breakfast was good too. Also as a warning. The bathroom has no door so if you're not a couple it's a little awkward.
I would not however come back or recommend. It almost ruined my holiday. Racist behaviour from the particular Novotel staff and poor overall service. I'd recommend everyone stay well away.
- Official Description (provided by the hotel):
- The Suitehotel Wien Messe is 7 minutes from the city centre (approx. 3km) close to the Austria Center and the Vienna Exhibition Hall. 10 minutes from Stephansdom Cathedral, 15 km from Vienna Schwechat airport. 158 inviting modular suites with airconditioning, 30sqm in size. 24 hour services include Boutique Gourmande self service gourmet food counter, gym, business corner with WiFi access and free high speed Internet. Bar, free massage on Thursday evenings, private undercover parking. ... more less
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- Also Known As:
- Suite Novotel Wien Messe Hotel Vienna
- Suitehotel Hotel Wien Messe
- Suitehotel Hotel Vienna