We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Just ok”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Novotel Suites Wien City Donau
Ranked #122 of 360 Hotels in Vienna
GreenLeadersBronze level
Belgrade, Serbia
Level Contributor
70 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Just ok”
Reviewed 31 July 2014

I stayed at this hotel for one night while on a car trip from Belgrade to Frankfurt. Vienna is about at the half point of the trip and I needed a cheap but clean place to sleep. The hotel is not far away from the highway and it is located next to the metro station that takes you into the center of the city in just 10 minutes. This way we could park our loaded car in the garage and still have a nice evening in Vienna. The check in process was rather fast as I am a member of A Club but I was asked to pay for the garage immediately on check in. As I told the check in employee that I usually leave a credit card deposit and settle my acount when leaving he told me that I can pay as i go for every service that I use. This was not quite understandible to me. The rooms are quite spacious but nothing special. The toilet is separate and it is actually a box which installedn the room. It look and feels like a toilet on a plane, and it is very small not to say claustrophobic. The bathroom lacks a door to the room which is rather a problem whe you travel with children. It has a bath tuba nd a separate shower and it also resembles a bathroom on a cruise ship. The room provides a coffee maker and has a small fridge (no minibar). The beds were comfortable and we had a good sleep. The breakfast was ok and proided enough choice of food. The wifi was free of charge and the connection was good.

Room Tip: Choose a room away from the elevators to avoid noise.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Aleksandar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,498 reviews from our community

Traveller rating
    404
    797
    214
    50
    33
See reviews for
848
227
66
233
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 July 2014

Stayed at the hotel in July. The location is ok - four stops by metro from the central area of Vienna. The check-in was slow and inattentive. Due to the delay in our travel, we arrived one day later, but called ahead the day before to warn that we will arrive late. The reservation could not be found in the system because we arrived a day later. The most disappointing part was when we were charged a no-show fee, although the rooms were pre-paid in advance. To treat their platinum member like this, Accor really were pitiful. Probably the last time I am staying with Accor hotels.

The rooms were not very clean and showroom had no privacy. Bit weird. the bed sheets are synthetic and not very comfortable.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank ahanibal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3720, stv. Hoteldirektor at Novotel Suites Wien City Donau, responded to this review, 29 July 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Novotel Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Suite Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 July 2014

This was our second Novotel in our trip and it was a big disappointment after Prague Novotel.
Check in was fine but the room layout was plain weird for a 3 star Novotel Hotel. There is NO door to the shower area, so this is an issue for families with teenagers. There are 'carpet' type screens you can use to divide the bedroom area in 2, so that is what we used when taking a shower. However, this is not an ideal solution. The hotel should supply fitted doors to all bathrooms.

The shower and toilet are separate so that is a plus. However, they both step up from the bedroom and have a plastic/ cruise ship cubicle feel. It was not what I expected for the price.
Breakfast was very disappointing. It was nothing like other Novotel breakfasts we have eaten at before.
The cucumbers/ fruit had mould and were obviously inedible. Take my advice and eat at the pleasant little cafe directly across the road. The staff there were pleasant and helpful.
Staff at the Novotel were ok, but not in any rush to assist guests.
The area surrounding the Novotel is a bit mixed, it is close to supermarkets and transport. However, the neighbourhood is a bit seedy in places and at night.

Room Tip: Don't stay here with prudish teenagers. Don't eat breakfast here.
See more room tips
  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Martine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3720, stv. Hoteldirektor at Novotel Suites Wien City Donau, responded to this review, 21 July 2014
Dear Guest,

thank you for taking the time to tell us about your experience at the Suite Novotel Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Suite Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regrads

Robert Lenhart
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dbayeh, Lebanon
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 July 2014

Hotel is suitable for business, leisure, family, couples and single travelers. 200m away from the metro station (VorgartenStrasse) which links to all major city attractions in Wien's Old Town in few minutes.

The neighborhood is calm during days and nights and contains stores and supermarkets (Billa and EuroSpar).

Nothing unexpected or unpleasant to mention except that the bathroom design is weird (no door to separate between the suite and the shower area that contains a Jacuzzi).

The room is spacious, exotic and comfortable, while the design is modern although its furniture quality is cheap.

  • Stayed June 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank CedroLibani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h3720, stv. Hoteldirektor at Novotel Suites Wien City Donau, responded to this review, 21 July 2014
Dear guest,

First of all I would like to thank you for your feedback.

It was gratifying to read that you have enjoyed your stay at our Suite Novotel Wien City and that our service met your expectations. It is always very motivating to recieve positiv feedback.

Once again thank you very much for these nice words. I will of course forward them to my collegues.

We hope to get the opportunity to welcome you once again in Vienna.

Best regards

Robert Lenhart
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Vienna hotels
Leopoldstadt
Novotel Wien City
Novotel Wien City
#125 of 360 in Vienna
1,378 reviews
Leopoldstadt
Hotel Ibis Wien Messe
Hotel Ibis Wien Messe
#143 of 360 in Vienna
1,207 reviews
Leopoldstadt
MEININGER Hotel Wien Downtown Sissi
Show Prices
Show Prices
Show Prices
Leopoldstadt
MEININGER Hotel Wien Downtown Franz
Dobling
Ibis Styles Wien City
Ibis Styles Wien City
#54 of 360 in Vienna
859 reviews
Ottakring
Boutique Hotel Donauwalzer
Show Prices
Show Prices
Show Prices

Been to Novotel Suites Wien City Donau? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Suites Wien City Donau

Property: Novotel Suites Wien City Donau
Address: Radingerstrasse 2, Vienna 1020, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#23 Green Hotel in Vienna
#89 Family Hotel in Vienna
#126 Business Hotel in Vienna
Price Range (Based on Average Rates): £
Hotel Class:3 star — Novotel Suites Wien City Donau 3*
Number of rooms: 158
Official Description (provided by the hotel):
The Suitehotel Wien Messe is 7 minutes from the city centre (approx. 3km) close to the Austria Center and the Vienna Exhibition Hall. 10 minutes from Stephansdom Cathedral, 15 km from Vienna Schwechat airport. 158 inviting modular suites with airconditioning, 30sqm in size. 24 hour services include Boutique Gourmande self service gourmet food counter, gym, business corner with WiFi access and free high speed Internet. Bar, free massage on Thursday evenings, private undercover parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Ebookers, Travel Republic (UK), ACCOR, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., Hotel.de, Evoline ltd and HotelQuickly so you can book your Novotel Suites Wien City Donau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Suite Novotel Wien Messe Hotel Vienna
Suitehotel Hotel Wien Messe
Suitehotel Hotel Vienna

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing