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“Nice hotel and location, amazing service” 5 of 5 bubbles
Review of Hotel Altstadt Vienna

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Hotel Altstadt Vienna
Ranked #8 of 367 Hotels in Vienna
Certificate of Excellence
Boulder, Colorado
Level Contributor
231 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“Nice hotel and location, amazing service”
5 of 5 bubbles Reviewed 15 December 2013 via mobile

Stayed here on a business trip to Vienna. Excellent helpful staff. I stayed in a single room and it was average and small - standard European room - but had everything I needed. Staff was really great and helpful. Breakfast very nice and good coffee. I would definitely stay here again.

Walking distance to so many Christmas markets. ;)

Stayed December 2013, travelled on business
Helpful?
Thank lmlmlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altstadtvienna, Manager at Hotel Altstadt Vienna, responded to this review, 20 December 2013
Dear ImImIm!

Thank you very much for having chosen the Altstadt Vienna as your residence during your recent visit to Vienna. Your wonderful comments about location, breakfast, coffee and especially about the staff are most motivating!

Thank you very much for taking the time to post such nice words and yes, please come and visit again!

Greetings to Boulder, Colorado
Alexandra & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (227)
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English first
London, UK
Level Contributor
58 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 6 December 2013

Interesting, charming hotel, 10 minutes walk from the museum district of Vienna. We had a small but well appointed room although the bathroom was a bit strange - a smoked glass structure with little privacy. Breakfasts are excellent and the afternoon tea is a nice touch - with a great choice of tea. The staff are friendly and helpful - although they need to do a bit more research into the local hotels. Their recommended local restaurants did not exist! The bar is warm and welcoming with a log fire and Miles Davies on the stereo - very comfortable!

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  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wellwhynot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altstadtvienna, Manager at Hotel Altstadt Vienna, responded to this review, 20 December 2013
Dear wellwhynot!

Thank you very much for taking the time in order to post a review regarding your experience in our house.

We are very pleased to hear that you have enjoyed your stay with us and that you found the breakfast buffet excellent as well as the complimentary afternoon tea a nice touch!

As we have many different rooms and categories to choose from we are always happy to receive special requests, therefore please never hesitate to ask for a room with a separate bathroom.

Our restaurant guide for Vienna as well as the little pamphlet with local restaurant recommendations handed to our guests upon arrival is being updated quite regularly. I apologize if we have recommended another restaurant that has closed down and we will make sure to get an update on this as well. Thank you very much for bringing this to our attention.

It would be a pleasure to welcoming you some other time in the near future again - until then all the best and greetings from Vienna!

Alexandra & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chichester, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 3 December 2013

We just enjoyed a fabulous long weekend in Vienna, made all the more special by staying at this lovely hotel. The staff could not be any more helpful, the rooms were very comfortable and well appointed, the location was great - close to local transport and an easy stroll to the main areas, breakfast was freshly made with a very good selection and don't forget the complementary tea and home made cakes every afternoon. We often ended our day with drinks and snacks in the cosy bar in front of the log fire. Marvelous!

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
175 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

Old world charm in the best most stylish way. I loved this hotel. It's high ceilings. It's wood floors. It's giant windows. For me, it's everything I want a European hotel to be. All the rooms are different. I stayed in the "white suite." It was gorgeous. They have a wonderful breakfast that's served in a beautiful room that doubles as the bar/lounge at night. I had a drink by the fire place with Frank Sinatra music playing. It was wonderful.

The staff all speak English and are super friendly. If you want to stay away from a big mega hotel, you'll be happy here.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
131 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

Great area not too far from great spots to walk around.
The hotel itself had many wonderful original art works to look at, these were also generously on display in the guest rooms which in turn were very creatively furnished and large.
The breakfast was very fresh and variety was good, as was the complimentary afternoon tea.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 29 November 2013 via mobile

This hotel is an absolute delight, charming in just every way. It is located in an interesting old building that I supposed initially to be a former "great Viennese house" (I was wrong, the story is rather more interesting than that). The staff are extremely welcoming and friendly, mainly quite young, very willing to do whatever to make your stay enjoyable. We had a wonderful room with four poster bed, tons of space, huge bathroom (only minor negative, impossible to dry your hair in front of a mirror). Breakfasts were huge and plentiful with wonderful Viennese breads and pastries, eggs to order, fruit, yoghurt, cereal, sparkling wine for those who can bear to at that time of day, and all those incomprehensible breakfast items like radishes, olives, pickles etc - I have yet to learn which nationality it is that eats those things at 8am. As other reviewers have mentioned there is a very nice complimentary tea in the afternoon, worth getting back for at least once. By then you should have walked so much round this jaw-droppingly beautiful city that you will be glad of a nice cup of tea, slice of homemade cake and a sit down in the cosy lounge area. Vienna is a fabulous city (we caught the amazing Christmas markets) and you will eat and drink as well as anywhere in Europe and not at greater expense either. The Viennese are more friendly than I had expected and all speak excellent English. The only downside - and it really was a pain for us - is that in a great many bars and restaurants smoking is still permitted. If the establishment is smaller than a certain size then the whole place can be smoking (a bit counter-intuitive that, but anyway) while in bigger establishments an area can be designated for smokers. On our first evening my husband and I went to about 10 bars, many of which we would have LOVED to go in for a drink as they looked very inviting, but were chased away on the threshold by a wall of smoke (well it felt like that to us, now spoilt by several years of the smoking ban in the UK). This is where the Hotel Altstadt scored again. We went back to the delightful, intimate and cosy lounge bar, almost like being in someone's lovely house or a private members' club, and enjoyed a glass of very reasonably priced Austrian Blaufrankisch red. No smoke there, not a trace. If you are going to Vienna, the convenient and slighly quirky location of the Altstadt, together with the friendly welcome, stylish surroundings and excellent service, is a fine choice. We would go back in a heartbeat.

Stayed November 2013, travelled as a couple
Helpful?
3 Thank MrsH2813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Salem
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 November 2013

We enjoyed four lovely days at the Alstadt, well-located with a short walk to major sites. How can you not have a splendid day when it begins with a breakfast of Mimosas, excellent hot breakfast entrees made to order, delicious breads, fruits, and beverage of your choice all served efficiently and graciously! We looked forward to our beautiful breakfasts each day which were served in four different style rooms.

The staff is friendly and helpful, offering good recommendations for dinner and making reservations. You feel as if you are in a top Viennese hotel, not a chain hotel where you could be anywhere in the world. Our room was large with a clean, well-appointed bathroom with helpful shelving units, divine soaps and hand lotions (I so loved the hand lotion that my dear husband actually bought me a large container of it upon our return home!). Our room also had a refrigerator and wash cloths were provided, an appreciated touch.

Our room was on the 4th floor overlooking a side street and was very quiet. There are double windows that open as well as double doors leading to the hallway. These act as excellent noise insulators. I loved the fact that our room overlooked the church (St. Ulrichs) in which Johann Strauss was baptized. The hotel should make this known; for those of us who love his music, this is nice to know!

We enjoyed having tea with homemade strudels between 4 and 6 P.M., which was a pleasant lift after a long day of walking and touring. My wish would be to be able to enjoy a cup of tea or coffee before bed after returning from dinner, but that was not available.

The only thing that I did not appreciate was the garish artwork on the walls along the areas leading to our rooms and also inside the rooms. It is horribly depressing with barbed wire and unattractive people's faces; I hated being met by this whenever we walked in. It was so out of keeping with the excellent amenities of the hotel and the kind and friendly staff. PLEASE replace these wall hangings with some nice photography of sites in Vienna!

We would return!

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SailingLady228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
altstadtvienna, Manager at Hotel Altstadt Vienna, responded to this review, 27 November 2013
Dear SailingLa!

Thank you very much for staying at the Altstadt on your recent visit to Vienna and for taking the time to provide us with your feedback concerning your experience in our house.

We are most happy to hear that you have enjoyed your stay with us and especially for mentioning all the little details you have appreciated, not to forget your wonderful comments referring to the staff. Very motivating indeed!

In regards to the artwork we always know it is a matter of taste and we would have been more than happy to replace it during the time of your stay. It would have also been a pleasure to serve you tea or coffee after returning from dinner either in the Salon or by calling roomservice to your room.

Last but not least we are most thankful for pointing out that Johann Strauss has been baptized in the opposite St Ulrichs church. A fact we have to shamefully confess we were not aware of and will definetely be gone after!

Once again thank you very much for your support and we are looking forward to welcoming again!

Alexandra & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Altstadt Vienna

Property: Hotel Altstadt Vienna
Address: Kirchengasse 41, Vienna 1070, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Neubau
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
#1 Family Hotel in Vienna
#2 Business Hotel in Vienna
#7 Romantic Hotel in Vienna
#8 Luxury Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Altstadt Vienna 4*
Number of rooms: 45
Official Description (provided by the hotel):
In the middle of the city’s 7th district, behind the splendid façade of an old patrician house, one finds the Hotel Altstadt Vienna. Since its opening in 1991 the stylish 4-star hotel has been a favourite hideaway for art-lovers, musicians, and non-group travellers from all over the world. ... more   less 
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Also Known As:
Altstadt Vienna Hotel Vienna
Altstadt Hotel Vienna
Vienna Altstadt Hotel

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