My family and me stayed in hotel Capri last week, that's the most terrible services that we experienced.
The hotel is good. However the staff is not nice, rude, not helpful, no experience, and don't help to solve problems.
I made a booking through hotels.com, when I made the reservation, it says extra bed available, we have 5 persons and we have booked 2 rooms and write in booking that we require an extra bed. We understand that there are extra charge for the extra bed and we are willing to pay for that. As a family, we would like to stay together instead of booking an extra room for single person. However, the girl in front desk telling me that this is the LAW in Vienna that third person is not allowed, the girls then try to call the manager but the manager insist not allowing us to go into the room even we agree to pay for the extra money without the extra bed provided.
Also, the girl at the front desk told me that she has called Expedia/ hotel.com to check. However we were doubt that the girl even didn't call but pretend to call and say that they have no control on bookings with Expedia.
Finally we have no choice but to pay for an extra one room for the 5th person. We have talked to the front desk girl for an hour but we are still getting unsatisfactory result. So disappointed!!!! Also on the next day, there is another rude staff telling us something ridiculous. Suggest the hotel to train the staff again about customer services and how to make the customer happy.
Although the hotel is okay with the price, with the bad service, this is not recommended to stay.
- Official Description (provided by the hotel):
- Our Hotel follows a clear philosophy oriented primarily toward the expectations of our guests, guaranteeing that you will love your memories of your stay in Vienna. Our philosophy here at Hotel Capri is easy to describe, but better to experience. Learn more about the merits of our popular family-run hotel in Vienna.The Hotel Capri PhilosophyDiscover the beauty of the Austrian capital and spend the night in our hotel in Vienna known and loved for its ideology of friendly service. Our family-run business scores not only with its courteous, personal treatment, but also the individualised service, overall tidy impression and relaxed, familiar atmosphere. Experience yourself why our hotel in Vienna is to well-liked by holiday and business travellers alike.The Hotel in Vienna that meets its customers' demandsWhether for a weekend trip, a business meeting or just for an entire week: with our comfortable and centrally-located hotel, you've made the right choice. The proximity to the most popular tourist attractions, along with the perfect link to Vienna's subway network makes it a popular destination for visitors coming to Vienna from all over the world.Environmental awareness is a major commitment. In 2005 and 2009, our hotel has been honored with the Austrian Environment Award for Tourism. Since this award is only valid for 4 years, we will re-submitted to the environmental enterprise certification process and look forward to once again being awarded the Austrian Environment Award for Tourism in 2013.Spend the night in a family-run hotelSimply convince yourself of the how the philosophy of true hospitality is practiced at the Capri. Our team is looking forward to receiving your non-binding rates inquiry, and we hope to see you to Vienna very soon. ... more less
- Reservation Options:
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- Also Known As:
- Capri Hotel Vienna