Stay here at your peril. Not an unpleasant hotel - modern and clean. Didn't have breakfast and although it looked nice, it didn't look worth the 9 euros. HOWEVER, the staff are ineffective and rude. We booked an executive suite, at a cost of an extra 20 euros a night, however, the extras were no where to be seen. When addressing this with the front of house manager, we were told aggressively "if you don't like it, you can go somewhere else". This man would not listen to us and continually interrupted and spoke over us. Room wasn't cleaned on day one, complimentary water only appeared once. Staff didn't seem to understand our requests and were either uninterested, or as described, aggressive and rude.
Cleaners stomped around outside the room early in the morning and turned the sprinklers on outside the room - resulting in freezing cold showers.
Overall, this isn't an unpleasant hotel aesthetically, but if you do have an issue, you may as well just talk to a Viennese pastry rather than talking to the staff.
AVOID, AVOID, AVOID, AVOID. This is the worse customer service in a hotel that I have ever experienced.
- Official Description (provided by the hotel):
- The Austria Trend Hotel Beim Theresianum is a family-style establishment with all the comforts you could hope for. Within the immediate vicinity of the hotel, guests not only discover countless fascinating sights and attractions, but also beautiful parks that invite you to take an enjoyable stroll or an invigorating jog. ... more less
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- Also Known As:
- Austria Trend Vienna