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All reviews quiet street breakfast room good size zieglergasse metro station stops austria
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Reviewed 5 December 2018

Travel 5-6 times a year and usually pleased with our Hotel choices. Not so in Vienna. Airport transfer was there to pick us up, quoted 40 euros by email but was 43 in real. Not a big deal but an omen to what was to come. Arrived around 8.30pm to a poor welcome. Surly reception staff . Eventually found the Lift B after passing filthy stained carpets and Fire Exit door propped open to the rear street, not very good for security! We booked a Superior room and was so disappointed by our room. No garden view, stained carpet, broken light by the bed. Too tired to complain, we went to bed to find lumpy, poor quality pillows. The following morning we complained to be told hotel was fully booked and confirmed it was indeed a Superior room. We showed photos of the room and that in our opinion NOT a 4* establishment. Reception said we could move that morning if we wanted to wait but could not confirm if the new room would be a Superior room or be in any better condition. A lose lose situation so we declined and went out to try enjoy our first day in Vienna. Staff not always on reception as too busy smoking in the courtyard. Breakfast was disappointing. Poorly displayed food hidden behind columns and staff not helpful. Too small and was very busy, someone dropped plates of food on the hard floor and staff had to asked to clear the mess! Sent an email to reception to share our disappointment which was acknowledged on check out but not in writing. Was told the manager would be informed. I reiterated I was not after a refund but thought the management should know how poor the quality of the rooms and corridors were and should be inspected more frequently. Reception assured me she would get the manager to respond, I am still waiting over a week later. We left to travel to Prague by train, to our next 4* establishment, The Imperial, oh my what a difference!! Excellent customer service, clean lovely Hotel and treated like Royalty. And for the same ££.

Room tip: Avoid. Has to better hotels than this in Vienna.
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
5  Thank Bignic2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 December 2018 via mobile

Decent location on a quiet side street along Mariahilferstrasse. I remember when the hotel was first built, then went out of business and purchased by the ANA chain...

Rooms are decent size, furnishings are in reasonable shape. The beds were firm and comfortable.

While they tout themselves as having the best breakfast in Vienna, it is a pretty average continental breakfast arrangement.

Nothing special, but for what I paid, the accommodations were relatively cheap...

Date of stay: November 2018
Trip type: Travelled with friends
3  Thank forwarddeployed
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 November 2018 via mobile

I booked this hotel but was told it was full when i reached the hotel. The staff sent me to another Arthotel called Enzian hotel which is lower star rating(3star basic hotel)which is very far from the original Boutique six hotel i get charged for.

The hotel room i was relocated to was lower rating, outdated , small and dark. It was also away from shopping street. Enzian hotel staff was also rude and passed a remark'you dont have to stay here if you dont want to!'

As a frequent world traveller, this was the worst hotel scam i had come across.this hotel basically charged you for a 4 star hotel then send you to a 3star hotel which doesnt look anything like what you paid for.and they refused to partially refund for what you paid for.

Do not book this hotel unless you dont mind this scam.i am sharing this information here because i dont want other travellers to suffer the same scam.

Hotel Leonardo is a better choice of hotel if you are looking for alternative in vienna. It is nearer to Westbanhof train station and reliable.
Please see the photo below from Enzian hotel which i was sent to. As you can see, the room is so dark and small. Yet, i was charged the original 4star hotel.

#avoidscam

Date of stay: November 2018
Trip type: Travelled solo
6  Thank Relax55416911903
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 November 2018 via mobile

This could have been a nice hotel, it had all the potential. At arrival we got a big room with one big bed. We are 3, 2 adults and 1 9-yearold. Only pillows, blankets and towels for 2. When we asked for a extrabed the receptionist kept talking about their policys, that children up to 12 (!) sleeps in the same bed as the parents, instead of helping us. He was not very nice or helpful. The next morning when a lot of people left, we got a extrabed, they just didn't have one at arrival. No excuses. They forgot to clean our room one of the day. And the most funny thing, they call it an arthotel. But no art what so ever in the room, only one carpet on one wall and the rest white walls. The balcony to the garden was a fireascape with no chairs. People smoking right outside in the garden so you could smell the smoke in the room. The breakfast room was to small for the big amount of guests.

So, no, I have stayed in many hotels in Vienna, some I visited again, this one, not. I can not recomend the hotel.

Date of stay: November 2018
Trip type: Travelled with family
1  Thank KattenCleo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 October 2018 via mobile

Old beds, stains, locked safes, curtains falling, mini fridges that don't work... avoid unless no other option...yes that's a collapsed bed! Breakfast was average and unfortunately nothing welcoming about the place or artistic!

Date of stay: October 2018
Trip type: Travelled on business
4  Thank M5498MEomara
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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