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15 - 20 of 537 reviews
Reviewed 9 October 2019

Arrived in room nothing artistic about it. Huge starches on door, walls, bathroom missing toiletries, closet missing doors, safe was ripped from bolts. Walls thin. Breakfast had flies flying in food cafeteria not restaurant, room missing phone, lamp. No bar as advertised no room service 2.5 stars beds are comfortable. Website photos very misleading

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank Gina B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Boutique6, Manager at elaya hotel vienna city west (ehemals Arthotel ANA Boutique Six), responded to this reviewResponded 1 February 2020

Dear Guest,

Thank you for taking the time to share your feedback.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
We are working hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
If you give us a chance to earn back your trust, I can assure you that we will do our best to provide you the great hotel experience that so many of our guests has appreciated.

Best regards,

Ms. Enikö Jakab
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2019

I donnt like it place. My number was on 4 flor. And was very hot. Conditioner works very bad. Windows are not open. Lift works very bad and 2 days didn"t work. Clearing of room doesn"t make when lift doesn"t work. But very good bads and location in city center. But it is not 4 stars and i cannot recommend it.

Date of stay: August 2019
Trip type: Travelled on business
1  Thank AlinaArina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Boutique6, Manager at elaya hotel vienna city west (ehemals Arthotel ANA Boutique Six), responded to this reviewResponded 1 February 2020

Dear Guest,

Thank you for choosing our Hotel for your recent stay in Vienna.
We regret to hear your disappointment about our air-conditioning system. We are very sorry for the caused inconveniences but please be informed, all of the rooms are equipped with cooling facilities, if there is a problem in the room our reception staff is happy to help you with the air-conditioning system.

We do hope you have spent beautiful time in Vienna and we can welcome you back soon in Arthotel ANA Boutique Six.

Best regards,

Ms. Enikö Jakab
Resident Manager

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Reviewed 22 August 2019

Just came back from our 4 nights stay at the hotel. Room and bathroom very spacious and clean, breakfast OK (standard nothing special), very close to Mariahilfestrasse and Metro station (5 minutes walk).
Only negative aspect: had to wait 36h for iron board and iron despite requesting it 5 times at reception -> other guests did not return iron after using, had to wait until next day
Would recommend for city breaks.

Date of stay: August 2019
2  Thank DeeaTM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Boutique6, Manager at elaya hotel vienna city west (ehemals Arthotel ANA Boutique Six), responded to this reviewResponded 1 February 2020

Dear Guest,

Thank you very much for your great review about your recent stay at the Arthotel ANA Boutique Six.
I am glad to read that you enjoyed your stay with us and that everything was convenient for you.
We would be very happy welcoming you soon again here in Vienna.

Best regards,

Ms. Enikö Jakab
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2019 via mobile

I had to stay a night in Vienna, my agent this hotel for some reason and I agreed. I was surprised, a meticulously clean , and very comfortable hotel, good location and a nice variety of restaurants in the neighborhood. Not cheap but very accommodating. I surely recommend this hotel to any passenger passing in Vienna and want to spend several hours in this nice city.

Date of stay: June 2019
Trip type: Travelled on business
2  Thank Sharon R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 June 2019

Modern clean and just a few hundred yards from a u bahn, good location and also for serious shopping. Breakfast excellent and all clean on arrival. Our problem was our room was only cleaned once in our four night stay. This was because we were on the fourth floor and were done last. On two afternoons we were having an afternoon nap when they came to clean. We are talking late afternoon. Most hotels we have stayed in have finished the rooms by early afternoon.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank taewens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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