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“Bathroom disaster”
Review of Le Meridien Vienna

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Le Meridien Vienna
Ranked #75 of 361 Hotels in Vienna
Certificate of Excellence
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Bathroom disaster”
Reviewed 26 August 2011

I was "upgraded" as a SPG Gold card holder to what was supposed to be a better room; room 430. What a disaster......the shower overflowed into the whole bathroom...then the shower just quit after what the main pipe burst at night. It took them the better of the morning to fix it which caused me to miss part of my only day sight seeing. Even after being 'fixed' the shower continued to overflow. Am glad I only stayed for one night.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Siv69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frontofhouse, Guest Relations Manager at Le Meridien Vienna, responded to this review, 26 September 2011
Dear „Siv69“

Thank you for having taken your time to write a review on tripadvisor.

We are very concerned about the experiences you described and we are very sorry to see, that you did not feel completely comfortable due to the inconveniences in your bathroom.
Please accept our sincerest apologies for that and please be assured, that our technicians are always interested in providing the fastest possible solution to fix technical defects like this. The more sorry we are to see, that in this case we failed and could not offer an acceptable and quick solution.

We would appreciate very much to welcoming you back soon to convince you of our service and facilities.

In the meantime we send you our best regards

Marie Kreuzer
Guest Relation Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Value
  • Cleanliness
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Mumbai
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 August 2011

We loved our stay at Le Meridien Vienna, it is centrally located and is in a beautiful locality. A lot of attractions are simply walking distance. The services at the hotel were wonderful. They upgraded us to Suite to begin with, helped out with everything we needed, especially when it came to extra beddings, milk etc for kids. Staff was extremely helpful. We have travelled to several European countries, and this was by far the best and the most friendly hotel I have stayed in. Every penny spent was worth it.

Room Tip: Rooms facing the main road have the best views since the hotel is opposite a park
See more room tips
  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank travelbuffMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frontofhouse, Guest Relations Manager at Le Meridien Vienna, responded to this review, 7 September 2011
Dear travelBuffMumbai!

Thank you very much for your kind feedback. It is great to see that your stay was such a pleasant one and that our associates were friendly and helpful to organise the requested things.
We hope to welcoming you back again upon your next trip to Europe!
With kind regards

Marie Kreuzer
Guest Relation Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, South Carolina
Level 4 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 August 2011

Headed into Vienna for 2 days and one night and booked the Meridien based on the trip advisor reviews. I found the reviews to be spot on. I was a little worried at check-in since we really did not receive a warm welcome. By warm I mean no one said hello. The parking and layout of this hotel can be confusing but easily learned.

Pro's: great location, sights and shopping within walking distance. Shower was top notch. Free Wifi! Free refreshments in room. Breakfast included in the room price.

Cons: creepy dark elevators even though I liked the animal sounds. Queen bed was very small and really not enough room for two. Bed was pushed up against wall making it difficult for one person to get in and out of bed. Only 2 pillows and one bath towel in the room.

Overall a great value and I would stay there again. I just wished we had been upgraded to a King with our starwood membership. Free breakfast, Free Wifi and free refreshments and awesome shower just can't be beat! Free parking around the hotel on weekends.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Klankers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frontofhouse, Guest Relations Manager at Le Meridien Vienna, responded to this review, 7 September 2011
Dear „Klankers“

Thank you for your honest feedback.
We are indeed very concerned about your notes regarding your welcome at our hotel. This is definetly not what we stand for and not what our team represents. Our team is very well known for its friendliness and the more sorry we are to see, that you received such a bad first impression. We are also sorry to see, that your room was not prepared for two persons from the beginning.

Please be assured that your feedback is very important for us and that we hope to get another chance to welcoming you back to convince you of our service and friendliness!
In the meantime we send you our best regards from Vienna

Marie Kreuzer
Guest Relation Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, CA
Level 5 Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 19 August 2011

The location of the Le meridien in Vienna was perfect for our 2 day stay. We took a cab to the hotel from the meidling train station to save time.
We were upgraded to a bigger room due to our starwood membership.
The decor of the whole hotel is modern and doesn't match w the exterior but the room was clean, and comfortable.
The concierge desk was very very helpful too in assisting us plan out our activities and giving us other tips-ie. There's a supermarket down the street -- kinda hidden
downstairs for water, etc. Also, they were so patient and nice even though we had soooo many questions about different things And do not know a lick of German!
Since the location of the hotel is so central and we really didn't have
time to venture further, we walked
everywhere so easily!
Would definitely recommend this hotel, for a wonderful Vienna stay!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yellowbear613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frontofhouse, Guest Relations Manager at Le Meridien Vienna, responded to this review, 7 September 2011
Dear yellowbear613!

Thank you for this review. Your positive words show us that we did provide an excellent service during your stay and that you felt comfortable and well accommodated.
We appreciate your recommendation to other readers very much and we hope to welcoming you back again soon. There are many things to see in Vienna!

With kind regards

Marie Kreuzer
Guest Relation Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Monica
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 August 2011

This was a last minute trip booked through Hotwire. I'm generally not a fan of W and other overly stylish hotels so I wasn't prepared to be so impressed. For starters, the location on the Opernring is almost perfect. From check-in to check-out, the staff managed to make this a great stay. Somehow they manage to be both warm and coolly efficient. The concierge was superb- excellent recommendations for restaurants, helpful with further travel arrangements, etc.. Housekeeping kept the room clean but was otherwise invisible. The bed was comfortable. Linens are of a high quality. The gym is a decent size and has all the right equipment. Free Wifi and an open minibar - why can't this be the norm! My only complaint would be the bathroom shower- it's hard not to get water all over the place. All in all, a great stay.

  • Stayed August 2011, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank shnook72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frontofhouse, Guest Relations Manager at Le Meridien Vienna, responded to this review, 7 September 2011
Dear shnook72!

Thank you very much for sharing your great experiences here on tripadvisor.
The whole team is very proud to have left such a good impression and we appreciate your feedback on our facilities a lot!

We hope to welcoming you back again soon,
With our kindest regards from Vienna

Marie Kreuzer
Guest Relation Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, CA
Level 6 Contributor
194 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 13 August 2011

Stayed here 2 times with children aged 2 and 6. I used to live in Vienna and thought this would be a convenient spot on the Ring to get around to the best attractions. The room was very spacious, but the decor was ultra modern. The free mini-bar was terrific and on our return stay we were upgraded to a suite which would have been a terrific plus if we didn't have to leave 7 hours later. The service was fair and I had to search out help for luggage at check in as we were left at a side door. I wish they had not converted a beautiful historic building into a modern art museum.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank gsmyles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frontofhouse, Guest Relations Manager at Le Meridien Vienna, responded to this review, 7 September 2011
Dear gsmyles!

Thank you very much for your honest feedback. We are happy to see that you enjoyed your stay although the modern art concept of our hotel was not up to your full satisfaction.
With pleasure we would likot to introduce you to our art concept upon your next stay to convince you, that the art is very well combining traditional Viennese style with modern art!
We hope to welcoming you back soon,
With kind regards from Vienna

Marie Kreuzer
Guest Relation Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level 6 Contributor
121 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 13 August 2011

If I had to find something to criticize, there's only one thing that I could come up with.
I think the breakfast buffet is over-priced. I doubt I ever eat more than 5 Euros worth of food at breakfast, so $29 Euros for breakfast is too much.
That being said, this hotel is wonderful. There is art in the lobby, rooms are comfortable and quiet, and the location is outstanding.
The bathroom features a deep tub and ultra-modern shower. One feature that I've never seen elsewhere is a FREE mini-bar which has a large bottle of water with gas, a large bottle of non-gas water, a bottle of coca cola, a bottle of orange juice, a bottle of apple juice and a bottle of beer. Anything that is consumed is replaced when the room is made up, Also, they provide a couple of apples on the night stand. Free Wifi works very well.

  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank JSOfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frontofhouse, Guest Relations Manager at Le Meridien Vienna, responded to this review, 7 September 2011
Dear JSOFan!

We would like to thank you for choosing our hotel and for having taken your time to write a review on tripadvisor. We appreciate your feedback very much and it is great to see, that you enjoyed our hotel, the art concept and further our bath rooms with the power shower and our free mini bar offer.

Thank you for your notes regarding our breakfast. Our breakfast buffet is indeed an extensive one. For your next stay please be informed, that you can also order breakfast a la carte and up to your individual convenience!
We hope to welcoming you back again soon,
With kind regards from Vienna

Marie Kreuzer
Guest Relation Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Meridien Vienna

Property: Le Meridien Vienna
Address: Opernring 13, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Vienna
#29 Business Hotel in Vienna
#55 Luxury Hotel in Vienna
#60 Romantic Hotel in Vienna
#67 Family Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Le Meridien Vienna 5*
Number of rooms: 294
Official Description (provided by the hotel):
Le Méridien Vienna is an art hotel in Vienna that conveys modern European design and lifestyle but is yet typically Viennese.Discover more than meets the eye; transition from the outside world into the world of Le Méridien. Experience our Unlock ArtTM programme, keys that open more than just guest room doors. Elevate your senses during your stay in Vienna.Between two historical parks and encompassed by art and architecture, the design hotel Le Méridien Vienna marks the front edge of the historic Ringstrasse. ... more   less 
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Also Known As:
Le Meridien Vienna Hotel Vienna
Le Meridien Hotel Vienna
Vienna Le Meridien
Meridien Hotel Vienna

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