I had left my iPod Classic in the clock/dock after check out and realised it after two days.
Normally, when you leave anything in your room, the staff calls you about 10 minutes after you check out (I've had that happen several times when I left books etc that I had finished reading).
I happened to be back at this hotel after three days in Graz so I checked but they weren't very helpful. They either didn't give me any, or when they did, contradicting info.
I wouldn't even think it was the cleaning staff (had seen her and she was extremely kind and helpful) that was responsible but surely the quality check that they do after your room gets cleaned and cleared should have noticed. If they didn't then surely their job is pointless... After I pressed this issue really hard, they gave me an update or two on the situation, which was that they could do nothing and hadn't found my iPod....they said: 'it must have been taken by the guests that stayed in your room after you, and we have contacted them but they are not answering / replying'. Never heard from them again.
Apart from that, this is a very average hotel, and therefore overpriced, that is clearly cutting costs on many fronts; 1 - staff numbers are at a bare minimum and that shows upon check in (long lines and only one staff member behind the counter), 2 - room service (which is friendly but bad anyway, when you order an egg you don't get toast with it and when you ask for toast they appear about 45 minutes later with two slices but no butter...), 3 - toiletries (no nail file, cotton buds etc, just shower gel and shampoos) and 4 - furniture (most decent hotels update / refurbish every 5 years, not here seemingly, and also it looks very Ikea).
I notified the concierge and the reception desk of a faulty, flickering and noisy (loud clicking sounds) exit sign that was right outside my door, they said they'd look at it immediately but never did, not even the next day. I had to change room but walked past it the day after, still the same.
They do seem to try their best to conceal that they are cutting costs by telling the staff to be super friendly, which they are, but that doesn't help much really. When they say: 'we'll look into that straight away Ms.(insert your name here)', you smile and think that's great, but then nothing happens...so useless really.
I actually almost feel sorry for the staff, who really are very friendly and seem to try their very best, but they just can't seem to handle a work load that clearly demands more staff.
It feels a bit like you're being taken for a ride, together with the staff, by the management. They are cutting costs or so while the staff suffers and you, the customer, pays the same amount you would've for what you expect to get, and the owners / management undoubtedly still cashes in regardless of crisis or whatever the situation is. And you the customer should notice nothing and smile and happily leave? Makes me feel a bit like I am being treated like a fool. Especially when you actually quite obviously notice they are concealing the fact they are cutting costs drastically.
The free minibar (water, soft drinks and a beer) is a cheap way of pretendending you get value for money.
Having said that, I say it again, for the very most part, the staff really is super friendly and try their very best. Also, the food in the restaurant is very good if somewhat inconsistent.
The rooms, apart from looking very Ikea, are comfortable enough (beds comfy, shower comfy, tho as usual not enough space for your shampoos etc within the shower area) except that the lights make noises for a while after switching them on or off. Really annoying, especially when you need to work.
Wifi took a good few hours to get started on first day. That was a glitch and after that is was fine but they should have situations like that backed up and sorted since there are business travelers who chose a hotel for these things, like me.
I had stayed here a year ago and all was quite alright then. Nothing special but alright and a good location. I noticed that almost all art works were the same tho and hadn't changed at all. I wonder if there has been a change in management or in strategy...?
Anyway, side-leaning glasses and Ikea funkyness do not make up for cheapness.
- Official Description (provided by the hotel):
- Le Méridien Vienna is an art hotel in Vienna that conveys modern European design and lifestyle but is yet typically Viennese.Discover more than meets the eye; transition from the outside world into the world of Le Méridien. Experience our Unlock ArtTM programme, keys that open more than just guest room doors. Elevate your senses during your stay in Vienna.Between two historical parks and encompassed by art and architecture, the design hotel Le Méridien Vienna marks the front edge of the historic Ringstrasse. ... more less
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- Also Known As:
- Le Meridien Vienna Hotel Vienna
- Le Meridien Hotel Vienna
- Vienna Le Meridien
- Meridien Hotel Vienna