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“Superb service and great location”
Review of Hotel Ambassador

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Hotel Ambassador
Ranked #153 of 361 Hotels in Vienna
Park City, Utah
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Superb service and great location”
Reviewed 5 August 2013

Can't beat this location on Kartnerstrasse, close to U-bahn, most attractions, great restaurants, popular cafes and in the center of the action. We had a beautiful, large room with a view overlooking Kartnerstrasse. Window in the bathroom for extra light. Comfy beds. We ate twice in the restaurant, dinner and breakfast, and both times the food was excellent and the service perfect and thoughtful. You can order breakfast a la carte if you don't want the full buffet, which is somewhat expensive. Best thing about this hotel is the service. We had a problem with lost luggage and the hotel staff went out of their way to help solve it. In particular, we would like to thank Robert D. in reception. The staff gave us maps and directions on check in, and were friendly and responsive. Love this choice!

Room Tip: Book a room overlooking the main street, Kartnerstrasse. You can watch the action, but it is still...
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank Blueski1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review, 13 August 2013
Dear Blueski1963,

Thank you for staying with the Ambassador Hotel Vienna and for this wonderful feedback.

The location of our hotel is indeed very central, close to the subway and all major sights.

We are delighted that you enjoyed your time at the Ambassador and that our staff made your stay memorable. We hope your luggage found its way back to you in the meantime.

Please do not hesitate to contact us when you plan your next trip to Vienna. We would be very pleased to have you as our guest again.

Kind regards

Ambassador Hotel Vienna
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591 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
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English first
Oslo, Norway
Level 4 Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 August 2013

If you want a first class stay in Vienna I recommend this hotel. Its had everything. The staff was top service minded . Quick, very warm and freindly check in and out. All personal was top. Breakfast have everything, include champagne. So if you want a Perfect stay in Vienna i warmly recomenned this hotel.

  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank 577Dan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review, 13 August 2013
Dear 577Dan,

thank you for reviewing our hotel on tripadvisor.

It's great to hear that your stay at the Ambassador Hotel was perfect. Efficient and friendly service is very important to us and we are very happy that our staff left such good impressions.

We hope to see you again and remain

with kind regards

Ambassador Hotel Vienna
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gold coast australia
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 July 2013

Charming large light filled room. Excellent location . Short stroll to Opera House . Great breakfast cafe Le Bol across the square In Neuer Markt . Comfy large bed & opening windows. Large bathroom & separate toilet. Staff at front desk always helpful. Appreciated my birthday chocolate and card. Slight smell of stale tobacco present . I would highly recommend this hotel.

  • Stayed June 2013, travelled as a couple
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Helpful?
Thank weezacomin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review, 25 July 2013
Dear weezacomin,

Thank you very much for this great review and for celebrating your birthday at the Ambassador Hotel Vienna.

We hope to see you again when your travel plans bring you back to the area.

Kind regards

Ambassador Hotel Vienna
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Fort Wayne, Indiana
Level 3 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 July 2013

This is my second stay at this hotel, and both times have been great. The location is excellent. It's very close to two subway lines. The near-by restaurants and stores are very nice. It's also a short walk to the Opera. The hotel staff were very helpful and friendly. Both my rooms were clean and spacious.

  • Stayed April 2013, travelled solo
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    • Location
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Helpful?
Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 July 2013

Although staying in a different part of town, we visited the hotel restaurant whilst on holiday in Vienna after we found they were participating in Vienna Restaurant Week.

The food was expertly executed, the staff friending and charming and the setting beautiful in a glass sided room with views over a quiet square just one street back from the main streets in Vienna. It's location means you can step away from the hustle and bustle and have a beautiful meal in peace and quiet.

We were welcomed by the staff and made to feel like valued customers, despite speaking no German. We were then delighted to have an amuse bouche with our aperitifs

We started with a delightful soup which came with a salmon souffle in the middle, something I've not had before but was wonderful.
Next I had Salmon for my main and my boyfriend had a lovely cut of beef fillet. Both were delicious and served with exquisite sauces.

Both sources were superseded by a delicious pudding of little apple parcels, cherry ice cream and coconut topping.

If you are in Vienna check out this restaurant for a special meal away from the tourist traps and hustle and bustle!

  • Stayed July 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Stephanie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review, 11 July 2013
Dear Stephanie M,

thank you very much for visiting the Ambassador Restaurant and for your lovely words.

We are glad that you enjoyed the evening in our restaurant with winter garden and the view on Neuer Markt. Your kind feedback regarding the food quality and restaurant service got forwarded to our F&B Manager and was really appreciated.

If your travel plans bring you back to Vienna, you might even consider staying at the Ambassador Hotel. Our restaurant offers special conditions for hotel guests.

We look forward to seeing you again.

Kind regards,

Ambassador Hotel Vienna
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Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2013

Friendly and helpful staff greeted us with smiles. The adjoining rooms that I booked were perfect for our family. They were large and clean. The position of this hotel is great. It's a short distance to everything!

Stayed July 2013, travelled with family
Helpful?
1 Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 6 Contributor
154 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 27 June 2013

I was wary of my booking after checking the ratings of this hotel. We had taken two rooms and we were extremely happy. The rooms that we were allocated after an upgrade were large, had a high ceiling and a chandelier, with a deep blue carpet with little flowers. All very old world and palatial. The location is spectacular being a moment away from the opera, metro, tram, museum quartier, Albertina, St.Stephens. Breakfast options around the hotel range from lovely coffee shops, the Sacher Cafe to the international takeaway Henrys. The hotel is tightly staffed and at any point of time there are one/two persons at front office and one handyman. The restaurant was lovely with very reasonably priced food but we stepped out for dinner everyday. We had some problem with the plumbing in our room on day two but we were transferred to another room as soon as possible. In the interim they let us use the bathroom of a ready rom at another floor. They handled the problem very amicably and pleasantly.

  • Stayed June 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank indianlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review, 11 July 2013
Dear Indianlady,

Thank you very much for your great feedback. We are more than happy that we were able to fulfill your expectations and you enjoyed your stay at the Ambassador Hotel Vienna.

We sincerely apologize for the inconveniences with your bathroom. However, we are glad that those troubles got handled efficiently by our staff.

We look forward to having you as our guest again.

Kind regards,

Ambassador Hotel Vienna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Ambassador

Property: Hotel Ambassador
Address: Kaerntner Strasse 5, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Business Hotel in Vienna
#49 Family Hotel in Vienna
#78 Romantic Hotel in Vienna
#111 Luxury Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Ambassador 5*
Number of rooms: 89
Official Description (provided by the hotel):
Ambassador Hotel is a luxurious business hotel, located in the heart of Vienna, directly on the Kärntner Strasse shopping street. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Southall Travel, Expedia, TripOnline SA, Ebookers, HotelQuickly, Evoline ltd and Cancelon so you can book your Hotel Ambassador reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ambassador Wien Hotel
Ambassador Wien Vienna

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