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“Perfect Location”
Review of Hotel Ambassador

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Hotel Ambassador
Ranked #178 of 359 Hotels in Vienna
Reviewed 4 January 2014

Stayed as a family of 4 over Christmas from 23rd to 26th Dec. Excellent location in the centre of Vienna made it very easy to walk to all the major sights. A beautiful city with a really magical atmosphere at this time of year, especially the main shopping streets and the numerous Christmas markets dotted around the city. Hotel was first class, with friendly, courteous and helpful staff. Both rooms we booked (one business and one classic) were spacious and well appointed, with large en-suites and air conditioning. Food was excellent, in particular the specially prepared menu for Christmas Eve. Overall a hotel best described as being one that has a feeling of understated luxury. Would definitely recommend.

Room Tip: Business rooms are particularly spacious.
See more room tips
  • Stayed: December 2013, travelled with family
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Thank GmanA26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this reviewResponded 21 January 2014

Dear GmanA26,

Thank you very much for this amazing feedback and for recommending the Ambassador Hotel Vienna.

As pointed out in your review, the central location of the Ambassador is the ideal starting point for Vienna visitors. Around Christmas time, the city's atmosphere is really magical and it's hard to decide where to go first.

We are delighted about your lovely words and will share your comments with the front desk and restaurant team.

We hope to see you and your family again when your travel plans bring you back to the area.

Kind regards

Ambassador Hotel Vienna

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193 - 199 of 638 reviews

Reviewed 28 December 2013

Vienna is very nice at christmas, and Ambassador is an exelent choise of hotel. Nice rooms, great beds and perfect service. The breakfast is very expensive, but many nice coffee shops near the hotel. But a nice stay, and maybee we will return in the summer.

  • Stayed: December 2013, travelled as a couple
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Thank bjoernroede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this reviewResponded 21 January 2014

Dear bjoernroede,

Thank you for reviewing your recent stay at the Ambassador Hotel Vienna.

Christmas time is a very special time in Vienna. The city's prettiest squares transform into charming Christmas markets, most of them are only a few steps away from the Ambassador.

We appreciate your nice words and look forward to seeing you again in the summer.

Kind regards

Ambassador Hotel Vienna

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Reviewed 13 December 2013

An efficient and discreet hotel in the heart of Vienna. There are neither the sort of opulent public rooms, nor the overbearing service that one would normally associate with a 5-star property, which probably explains the large number of "4-star" reviews here. The front desk, for example, is tucked away by the side of a hallway leading to the sole lift, and it was manned by a single receptionist for most of the time we were there. That said, the place was never so busy that one had to wait for a significant amount of time and all requests (airport transfers, reservations, etc.) were handled courteously and efficiently. The first-floor bar, which doubles up as the lounge suffers somewhat from ambivalent service and its relatively small size, but given the large hotel rooms and proximity to lots of cafés and restaurant, we did not really feel this as a major inconvenience.

  • Stayed: November 2013, travelled with family
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Thank Tencars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2013

We have spent one night only in the Ambassador on a very short trip to Vienna. The location was chosen by map and it was no mistake. The hotel is perfectly placed right in the downtown on main shopping street from one side and quiet little square from the other. You just walk out and are “there”. It was great because even light showers outside did not spoil our evening. The décor and interieur of the hotel and rooms is kind of “old style”and can not compare with best in class 5* hotels in terms of quality and properties but it is very vell respected in the price. I like this "grande dame"style - kind of reminds me the Grandhotell Pupp in Carlsbad. The service? No mistake at all plus nice and well managed bar and perfect breakfast – just ask anything – everyone smiles and does it. Will be back for sure, hopefully soon :)

  • Stayed: November 2013, travelled as a couple
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Thank MartinKroc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this reviewResponded 10 December 2013

Dear Gougy,

Thank you very much for choosing the Ambassador Hotel Vienna. We appreciate that you have taken the time to post this fantastic review and the lovely photos.

It is always a pleasure to receive such positive feedback, particularly in relation to our staff and services.

We look forward to your next stay with us.

Kind regards

Ambassador Hotel Vienna

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Reviewed 26 November 2013

My husband and I stayed at the Hotel Ambassador for three nights in November 2013. This hotel couldn't be in a better location for the sight-seeing visitor. Our room was incredibly large even by American standards and the bathroom was huge!! My only complaint would be the firmness of the bed (but that is just a personal choice) as I prefer a softer mattress. My husband loves a firm bed, so he was just fine. Our room overlooked Kartner Strasse (a major street with lots of pedestrian traffic), so there was some noise at night. This was not a problem for us, but if you are a light sleeper who likes to go to bed early, you might want to ask for a room on the other side. We didn't try the hotel restaurant, so I can't offer any insight on that. Would highly recommend this hotel to any friends or family travelling to Vienna, and therefore to anyone on tripadvisor.

  • Stayed: November 2013, travelled as a couple
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Thank TeneilK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this reviewResponded 29 November 2013

Dear Teneil K,

Thank you very much for reviewing our hotel on TripAdvisor. It was a pleasure welcoming you and your husband to the Ambassador Hotel Vienna.

We are happy to hear that the Ambassador offered the ideal location for you and that you liked the size of your room and bathroom.

Thank you for recommending our hotel. We look forward to seeing you again.

Kind regards

Ambassador Hotel Vienna

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Reviewed 23 November 2013 via mobile

We stay there for my mother 50th birthday. Got updated to a junior suit as they hear about the reason for our stay. The location was middle of Vienna, between of the Opera house and the St. Stephen's Cathedral. Amazing staff, clean and luxuries yet very homey. Will definitely be my number one choice of hotel in Vienna.

  • Stayed: June 2013
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1  Thank SadieY82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this reviewResponded 25 November 2013

Dear Sadie Y,

Thank you for posting this wonderful review on TripAdvisor. We really appreciate that you have chosen the Ambassador Hotel Vienna for your mother's 50th birthday.

We hope to see you both back soon.

Kind regards

Ambassador Hotel Vienna

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Reviewed 29 October 2013

This hotel provided a very comfortable room and I was impressed with the helpfullness of the staff. It was a bit difficult to loacte driving in at night. My GPS kept wanting to send me down into a pedestrian only area that I think is the actual hotel address. finally found the entrance which was on the other side of the building. It is centrally located, very close to the Underground and the desk clerk was very helpful in assisting me with directions on how to catch a train to Prague from there and even printed out the train schedule so I could look at my schedule and decide which trains I needed to catch. I would stay here again. They also provide detailed city maps and complimentary toiletries. I was in Prague for the day on my birthday and when I got back to my room that night the staff had left a birthday card and some Austrian chocolate. It was a nice, and unexpected suprise.

  • Stayed: October 2013, travelled solo
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4  Thank EZeeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ambassador

Address: Kaerntner Strasse 5, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#31 Family Hotel in Vienna
#32 Business Hotel in Vienna
#77 Romantic Hotel in Vienna
#125 Luxury Hotel in Vienna
Price Range: £126 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Ambassador 5*
Number of rooms: 89
Official Description (provided by the hotel):
Ambassador Hotel is a luxurious business hotel, located in the heart of Vienna, directly on the Kärntner Strasse shopping street. ... more   less 
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Also Known As:
Ambassador Wien Hotel
Ambassador Wien Vienna

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