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“Lovely hotel in a fabulous location”
Review of Hotel Ambassador

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Hotel Ambassador
Ranked #151 of 362 Hotels in Vienna
Certificate of Excellence
Warwick, United Kingdom
Level Contributor
100 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“Lovely hotel in a fabulous location”
Reviewed 5 July 2010

The hotel is in the best location, right by Stephansplatz, wonderful shops, bars and restaurants. It's very easy to get here from the airport (take the CAT and then 2 U-Bahn stops to Stephansplatz and then it's about a 2 minute walk to the hotel). Also, if you get the CAT, you can check in at the station rather than at the airport which gave us an extra hour in Vienna.

Our room was huge and we had our own bathrobes and slippers. Very quiet room with plenty of storage, good views and very good for sleep quality. The staff were very friendly and helpful and the maid service was very good. We left our bags at the hotel on our last day until late afternoon withut any hassle.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taliward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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579 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Arabic first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
KUWAIT
Level Contributor
173 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 June 2010

the hotel kind of like a palace form the outside and also the inside the theme of the room classic way and what i loved about it its in the heart of the shopping area and got 2 access doors one on the street of the shopping area and the main one .

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank INM30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osaka, Japan
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 May 2010

We were supposed to stay at this hotel from April 23 to 26, but the volcano erupted, our flight from Japan to the first city, Paris got canceled, which continued till the 21st. We had to cancel all our hotels, trains and planes for the 3-week trip in Europe.
All the other hotels and planes and trains agreed for a full-refund, considering that our cancellation was unavoidable, but only this hotel didn't refund a penny, saying that `You could try to rebook a flight and come to Vienna by your reservation day.' Outrageous. I can't believe this hotel is 5 star.
There was no way of rebooking flights that early and actually Vienna was the third destination after Paris and Croatia!
Luckily, our travel agent felt sorry about our situation and full-refunded for us instead of this unkind hotel.
I would never recommend this hotel to anyone.

  • Stayed April 2010, travelled with friends
    • Value
    • Location
    • Service
Helpful?
5 Thank goma826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 May 2010

There is a very large building being constructed directly across the street from the hotel on Karntner Street. Construction begins at 6:30A! The windows are thick enough to block out all of the pedestrian street noise, but they do not block out the construction noise. Try to get a room on the other side of the hotel that faces Neuer Market.

Also, there are no irons in the room. You have to pay for an "ironing service" if you want your clothes ironed. I asked the maid if I could borrow an iron, and she said I could iron my clothes in the maids' laundry room... which I do! No big deal, but a bit odd.

  • Stayed May 2010, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
1 Thank kechell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsingborg
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 April 2010

Perfect location in the middle of the city center. Hotel is very clean and nice. We were upgraded to a very nice room but unfortunately the staff "forgot" to inform us about the extra fee. Eventhough the hotel is in the busy area of Vienna its very quiet and isolated. Very comfortable.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank IdaHelsingborg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford, NY
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 March 2010

We spent four days at the Ambassador in February, combining business with a weekend of leisure, and loved this hotel. Our room and bathroom were spacious, comfortable, warm, clean and well decorated. We had an excellent breakfast every morning from room service. The staff were friendly, helpful and professional. We were the opposite side from the construction which may be a problem during the day, but remember that Austrians keep to the rules and therefore the permitted hours for construction. International newspapers arrived early, the internet worked well when we bought a card -- standard pricing -- and the hotel is good for business visits as well as for vacations. The location is wonderful -- pedestrian street on one side, taxi rank on the other -- and the small lobby pleased us: we prefer hotels that spend more on guest amenities than impressing passers by.

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacquestati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
italy/belgium
Level Contributor
138 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 8 January 2010

My mother and I stayed at the Ambassador for a few nights over New Year's Eve. The location is perfect as it is very central but yet quiet. Almost all attractions and shopping areas are at walking distance. We had a very big room that was impeccably serviced every day.
However, we were quite disappointed by the service in the reastaurant. Staff was friendly and tried to do its best but there were simply not enough people to cater for the guests, both in the breakfast/dinner room and in the kitchen. Food always arrived very late. Considering the price charged for a breakfast (25 euros per person), this was not really acceptable. Morovoer, the choice and variety of food - although reasonable in absolute terms - was not at all value for money.
The service could also improve at the reception. There were a couple of friendly people, but others were slightly too brisk - and their responses uneven.
It is a pity as it could be an excellent hotel overall. The good thing is that it should not be too difficult to correct these shortcomings.

  • Stayed January 2010, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claudiac67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ambassador

Property: Hotel Ambassador
Address: Kaerntner Strasse 5, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Business Hotel in Vienna
#49 Family Hotel in Vienna
#78 Romantic Hotel in Vienna
#111 Luxury Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Ambassador 5*
Number of rooms: 89
Official Description (provided by the hotel):
Ambassador Hotel is a luxurious business hotel, located in the heart of Vienna, directly on the Kärntner Strasse shopping street. ... more   less 
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Also Known As:
Ambassador Wien Hotel
Ambassador Wien Vienna

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