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“Room not ready by 3:00 pm” 3 of 5 bubbles
Review of Hotel SPIESS & SPIESS Appartement-Pension

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Hotel SPIESS & SPIESS Appartement-Pension
Ranked #1 of 114 Vienna B&B and Inns
Certificate of Excellence
Oxford, Mississippi, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Room not ready by 3:00 pm”
3 of 5 bubbles Reviewed 23 October 2013

This is my second stay in this hotel. I had really good comments in my last review because I genuinely had a good experience with this hotel. But not this time. I got to this hotel at 2:30 pm after a long transatlantic flight. Yet, I was told that my room is not ready and that it will be available in 1 hr. A group of tourists was told the same thing but their wait was only 10-20 minutes. Since I came several minutes before they got there, I have been wondering what that apparent bias was all about. As tired as I was, I waited patiently only to be told that my room is not ready, after about 1 hour. After a negotiation, I was offered another room which apparently has been available but which costs 10 Euros more.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Joel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SPIESS-Team, Inhaber at Hotel SPIESS & SPIESS Appartement-Pension, responded to this review, 24 October 2013
Dear Guest!
First of all thank you very much for providing feedback and taking the effort and the time to write two reviews! Thank you for pointing out also the positive experiences!
I am very sorry to read that you have been disappointed by the check-in experience on arrival.
I would like to apologize to you hereby.
We can assure you that this is not the rule, but a rather rare exception.
We strive to guarantee a CheckIn by 2 pm. On that particular day a string of unfortunate events led to the inconvenient situation - we had departures and arrivals in all our rooms that day - something that happens only rarely.
We will work in our team to assure that such situations will be handled in a more convenient way for the guests.
Nevertheless I hope we can welcome you again in our house!
Best regards,
Jean-Philipp Spieß.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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572 reviews from our community

Traveller rating
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    67
    10
    1
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Longboat Key, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 October 2013

Spiess & Spiess was a wonderful surprise. Our room was large, no no no huge, great views, very clean and quiet. The staff was exceptional, very friendly and helpful with restaurant and things to do suggestions. Being one block from the U-Bahn metro stop made getting around Vienna very easy and convenient. The breakfast was amazing, easily better than anything you'll find in a restaurant - be sure to try the scrambled eggs! They were able to do our laundry at a very fair price. A wealth of good restaurants are right nearby, as is an ATM.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminster, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 October 2013

This is truly and exceptional hotel. The breakfasts are as good as you'll get in the best restaurants. The staff is friendly, courteous, helpful and efficient. The room we stayed in was clean, spacious, and comfortable, with a bathroom you would love to have in your own home. The most noteworthy amenity of our room was, by European standards, the BIG shower in the bathroom - what a treat! You get a lot for your money at this hotel, which was VERY reasonably priced. The public underground transit is located a short minute / minute and a half walk right at one end of the street. VERY convenient! I can't think of one negative about this hotel. Excellent place to stay. 5 gold stars for every category rating!

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Vernon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
delafield, WI
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

After reading the reviews on tripadvisor, we were hoping that there would be availability at Spiess & Spiess. All that you read is true. It was a fabulous stay. We had a LARGE room with two single beds, two chairs, a desk, TV, a large outdoor porch with chairs and a table, a large bathroom with a huge tub or shower, and a separate room for the toilet. Everything was modern with white slipcovers. It was perfect and we appreciated not to sit on beds but rather on chairs.

Spiess & Spiess had two beautiful breakfast rooms where tourists enjoyed chatting. We had many choices for breakfast...pastries, Mr. Spiess famous eggs, cheeses, cold cuts, yogurts, fruit salad, coffee etc.

Spiess and Spiess is located 3 metro stops from St. Stephen's Platz. Don't let that scare you away because the metro stop was a 5 minute walk from the B&B. We also enjoyed the VERY nearby restaurants...the greek restaurant and the italian tratorria. Shopping was also great in that area. It had the same store as in the city centre, but less expensive.

While in Vienna we especially enjoyed St. Stephan's, the Matisse exhibit, an organ concert, the free walking tour from the TI, and of course the beauty of the city.

Room Tip: I don't think that you can go wrong with any room you pick.
See more room tips
  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SRKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrboro, North Carolina
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

There are several reasons this is a very good choice for a place to stay in Vienna. It is conveniently located within 1/2 block of the Rochusgasse U-Bahn stop. There is an excellent Greek restaurant, Irodion, across the street that effectively functions as the hotel restaurant. The rooms are both clean and spacious, the staff uniformly helpful and the Hungarian room service fun and amusing. The in-hotel breakfast (served to the strains of Strauss) is excellent, with some of the best scrambled eggs I have ever had. In addition, the room we had was quiet (save a mournful cat one nice.)

We've been travelling abroad for many years and stayed in many places, but few as comfortable and welcoming as Spiess & Speiss. When I go back to Vienna I will most definitely stay there again.

Room Tip: We stayed in the newer section of the hotel, looking out on the garden. I would probably suggest th...
See more room tips
  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank digitalican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

There are a number of points that set Spiess & Spiess apart from other choices in Vienna, chief among them is the friendly staff. Everyone was very helpful. And as other reviews have mentioned, the breakfast is the best we have ever had - featuring homemade scrambled eggs by the owner himself.

One point I would like to stress - don't let the location concern you. Although the facility is not located in the center of the old town, the subway is only a 2-minute walk from the front door. Additionally, the trains arrive every 2 minutes, so there is never much of a wait to get a train to the old city center. And it's only about a 5 minute ride to St. Stephen's Cathedral, so it's really no effort at all to catch a train to the city center even if it's just to find a restaurant for dinner.

We would definitely stay here again if travelling to Vienna.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mcm5404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 27 September 2013

Excellent three night stay this month. Great room ,great breakfasts and friendly staff. Location convenient. Best hotel on our 18 day trip thru E Europe. Highly recommend. Trip was arranged by jay way tours who selected the hotel....excellent choice. Also a rick Steve's listing.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel SPIESS & SPIESS Appartement-Pension

Property: Hotel SPIESS & SPIESS Appartement-Pension
Address: Hainburger Strasse 19 | 1030 Vienna, Vienna 1030, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #1 of 114 B&Bs / Inns in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel SPIESS & SPIESS Appartement-Pension 4*
Number of rooms: 22
Official Description (provided by the hotel):
We are a small family owned boutique hotel / B&B in the hearth of Vienna. Spacious, bright, and elegantly furnished rooms of timeless beauty with heated stoneware flooring and large bath tubs in all rooms are what makes us special. Very comfortable beds, Air-conditioning, and included breakfast are standard. In one of the best residential areas of Vienna, located in a quiet back street in a (in 2002) remodeled old (originally built just before 1900) house of classical style, yet directly at an underground stop just a few minutes away from all important places in Vienna, we are the perfect place for your stay in Vienna - no matter if for business or pleasure (or both). Allergy friendly hotel according to ECARF-Standards. ... more   less 
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Also Known As:
Spiess And Spiess Appartement
Spiess & Spiess Appartement Hotel Vienna

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