The room was clean and cozy. But we had a very bad and unpleasant experience at the time of check out. When we were checking in, the receptionist was very nice and friendly and she agreed to keep our luggage at the reception (at our own risk) the next day after we checked out. based on that, we planned our itinerary the next day. When we actually went to check out, the receptionist had changed and this lady was EXTREMELY rude. Not only did she refuse to keep our luggage, she spoke to us in a horrible way which had no courtesy (hello, service industry?!). We were forced to leave with our bags and roam around the city the whole day with them. We did not get her name but the incident happened on 30.12.2013 around 10 am. So who ever was there at the reception is the person you need to avoid (and the hotel needs to pull up!)
Avoid this hotel if you are looking for friendly and helpful staff.
- Official Description (provided by the hotel):
- Centrally located economy hotel, near to highway A23 and underground U3. All 271 rooms with a/c, shower and toilet, free wlan, SAT TV. 4 Rooms for handicapped guests, accessible without any obstacles. All you can eat buffet breakfast for only 6,90€! ... more less
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- Also Known As:
- Etap Hotel Vienna
- Etap Wien Sankt Marx