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“noething special...”

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Leonardo Hotel Vienna
Ranked #156 of 362 Hotels in Vienna
Rome, Italy
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“noething special...”
2 of 5 bubbles Reviewed 3 December 2013

very small room,dirty shower cabine, low sealings/had to crouch to wash my hair,i am 6,3/ no internet connection available/mean free WIFI/ ...noisy cleaning staff/if you put no disturbing sign on the door why are they opening it at 8.15am???whats the purpose of sign?
i am really not so complicated pearson but this was far the worst hotel i have been to:(((

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carloeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, Assistant to GM at Leonardo Hotel Vienna, responded to this review, 9 December 2013
Dear Carloeu,
Thank you very much for your valued feedback and for sharing your experience with other planners on Tripadvisor.
Please see also our direct e-mail.


We remain from Vienna,

with kind regards
Elisabeth Binder
Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,053 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
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English first
Invercargill, New Zealand
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 27 November 2013

My wife & I (seniors) stayed ay Leonardo for 2 nights in September. We chose it from Trip Adviser reviews & it turned out to be a good choice. Nicely positioned for a bit of shopping in a nice variety of shops. Not the ’top end’ & more expensive shopping that can be found in other parts of the city, but just very pleasant wandering. The hotel was excellent with helpful staff, especially as there we were in Vienna & our bags had got left back in Berlin. Room was perfectly adequate & very clean. We didn’t do breakfast which was a little expensive; there are plenty of cafes & coffee shops nearby.
No hesitation at all in recommending this hotel based on location, price, cleanliness & service.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, Assistant to GM at Leonardo Hotel Vienna, responded to this review, 3 December 2013
Dear Peter R,
Thank you very much for your positive feedback and that you are going to share your experience with us and all future planners on Tripadvisor.
We are happy to read that you enjoyed your stay at the Leonardo Hotel Vienna.

Kind regards
Elisabeth Binder
Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 November 2013

We were quite impressed and very happy to have stayed in this hotel. When we checked in, our room had a problem with the flush of the toilet bowl. When we reported it this problem to the reception staff which happened to be Bibiana, she immediately took action. She gave us a another room and to remedy our slight disappointment (to have to move to a different room), she gave us access to the business lounge. Bibiana is indeed a very nice, helpful and informative staff.

She also gave us information on what places to visit and the directions because it was our first visit to Vienna.

Hotel location is perfect; it is within a walking distance to Westbahnhoff station and Mariahilfer Strasse. From Westbahnhoff Station, we can get anywhere in Vienna and also there is an airport bus service which makes going to and from the airport easy and cheap.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew5757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, Assistant to GM at Leonardo Hotel Vienna, responded to this review, 15 November 2013
Dear Andrew5757,
Thank you very much for your positive feedback and that you are going to share your experience with us and all future planners on Tripadvisor.
We are happy to read that you enjoyed your stay at the Leonardo Hotel Vienna and your comment motivates us much but specially Bibiana. The good infrastructure and location near Mariahilferstrasse and Westbahnhof makes the hotel an excellent place to explore Vienna.
We remain from Vienna with kind regards
Elisabeth Binder
Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach, Florida
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 6 November 2013

This is a very interesting Hotel in a very interesting city. The location is great, the staff is very kind and helpful but what was really impressive for my wife and I was the room’s decoration that bring you the flavor of Mozart and pervades you with a sublime feeling of a city rich in intellectual and artistic tradition. The food was very good and after you leave the hotel the memories linger and you want to return.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anton F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, Assistant to GM at Leonardo Hotel Vienna, responded to this review, 12 November 2013
Dear Anton F,
Thank you very much for sharing your experience with other planners on Tripadvisor. We was so glad to read, that you both had the feeling that Mozart only for you played one of his serenades. You are right, Vienna is a fantastic city full of art and intellect as well as lot of traditions which the Viennese live. This trip will stay for sure in your memories and for the small part we could do, we are proud. With kind regards from Vienna
Elisabeth Binder
Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
319 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 5 November 2013

The staff was very helpful, especially re terrific, small restaurants in the neighborhood. The hotel is modern, clean, quiet, nothing exciting re architecture but very comfortable. Its located near the Westbanhof, a major train and bus station which made it easy to get around the city.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, Assistant to GM at Leonardo Hotel Vienna, responded to this review, 12 November 2013
Dear Janet D,
Thank you very much for sharing your experience with other planners on Tripadvisor. We are happy to read, that you enjoyed your stay at the Leonardo Hotel Vienna. We gave your compliments already to our housekeeping staff. Cleanliness means very much to us. Our valued guests should feel comfortable in all of our cosy and clean hotel areas as well as in our well equipped hotel rooms. We are looking forward of welcoming you again and remain from Vienna
With kind regards
Elisabeth Binder
Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Turin, Italy
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

We chose this hotel because of the good reviews, the proximity to the underground (only 500 meters) and the parking garage (we drove to Vienna). We were not disappointed - the rooms were clean and the beds were very comfortable. We did not have breakfast at the hotel (there is a bakery close to the hotel) which was fine. It only takes a few minutes on the subway to the center of Vienna. Would definitely stay at this hotel again - especially if they offer free WIFI!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank livinginTurin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, Assistant to GM at Leonardo Hotel Vienna, responded to this review, 5 November 2013
Dear livingin Turin,
Thank you very much for sharing your experience on Tripadvisor.
We are pleased to read, that you enjoyed your stay.
The good infrastructure and location near Mariahilferstrasse as well as the comfortable equipped rooms, makes the hotel an excellent place to explore Vienna.
We are looking forward of welcoming you again.
Kind regards from Vienna
Elisabeth Binder
Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 28 October 2013

We needed a hotel close to the Westbahnhof Station as we were arriving late in the day. You can see the hotel once you exit the station so that was a relief to us. The rooms are small but modern, quiet and very comfortable. The hotel is very close to cafes, restaurants, banks, and shopping so it was the perfect place for a layover. This was the least expensive hotel we could find in the area and we would highly recommend it.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MPP214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, Assistant to GM at Leonardo Hotel Vienna, responded to this review, 5 November 2013
Dear MPP214, Thank you for your valued feedback and for sharing your experiences with future trip planners on Tripadvisor. We are glad that you felt comfortable in our hotel. The location of the Leonardo Hotel Vienna is positively mentioned very often and also that our valued guest’s can reach the shopping and restaurant mile very easily.
Thank you, that you are going to recommend our hotel to others.
We remain from Vienna
With kind regards.

Elisabeth Binder
Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Leonardo Hotel Vienna

Property: Leonardo Hotel Vienna
Address: Matrosengasse 6-8, Vienna 1060, Austria
Region: Austria > Vienna Region > Vienna > Mariahilf
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #156 of 362 Hotels in Vienna
Price Range (Based on Average Rates): £
Hotel Class:4 star — Leonardo Hotel Vienna 4*
Number of rooms: 213
Official Description (provided by the hotel):
The Leonardo Hotel Vienna is the first Austrian hotel of the Leonardo Hotels chain. It welcomes you in the city centre of Vienna: directly at the Europaplatz, close to the biggest shopping street and the train station "Westbahnhof". Furthermore, the historic town centre and the St. Stephan's Cathedral as well as other interesting sights are easy to reach within 5 minutes by underground. Free unlimited Wi-Fi access in superior rooms. ... more   less 
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