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“Overrated with erratic restaurant service” 3 of 5 bubbles
Review of Hotel Sans Souci Wien

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Hotel Sans Souci Wien
Ranked #1 of 367 Hotels in Vienna
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Overrated with erratic restaurant service”
3 of 5 bubbles Reviewed 7 March 2013

Expensive with service that does not justify the price. Restaurant disappointed. No knives on tables. Missing salt and pepper pots. Half hour to cook 1 egg for breakfast at not a busy time. Staff don't see this as an issue. ...

  • Stayed March 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
7 Thank ProfARP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SansSouciWien, Manager at Hotel Sans Souci Wien, responded to this review, 12 March 2013
Dear ProfARP,

thank your for staying at our house and visiting our restaurant "La Véranda". Lately we've had some difficulties with our service during breakfast, which you have seemed to wittnessed. We're sorry if your experience at our restaurant did not fulfill your expectations. We're working on our mistakes - so please do come back and convince yourself of the improvements that are being made.

Kind regards,
your Sans Souci Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,268 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (157)
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Istanbul
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 6 March 2013

Wonderful brandnew hotel. Some of the rooms have 4 meter ceilings, however, these seem to be in the front of the building where there is some street noise (despite three layers of glass windows). Design with original artwork and amazing finishes. Also beautiful quiet rooms available in the back. Service is excellent, and the best part for some could be the 20 m beautiful swimming pool.

Location was perfect for my work, otherwise 2 metro stops from Stephansplatz.

The internet needs some improvement, as service was regularly interrupted, requiring re-entry of access code about every hour.

  • Stayed February 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Caroline_Istanbul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SansSouciWien, Manager at Hotel Sans Souci Wien, responded to this review, 12 March 2013
Dear Caroline_Istanbul,

thank you for staying at our hotel and taking the time for this review.
We're sorry if you felt the street noise was to loud - maybe try a room facing our courtyard. Usually our Internet does not require logging in every hour - we're also sorry you seemed to have had some troubles. In spite of these technical difficulties, we hope to welcome you again soon!

Best Regards,
your Sans Souci Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 25 February 2013

From the moment you arrive at the Sans Souci Vienna you are enveloped into it's stylish, hospitable embrace. This really ranks among the best stays I have had in a top hotel.

There are many aspects that make this hotel the ultimate base for a weekend in the heart of Vienna. For simplicity I'll keep it to two categories; service and hotel.

1) The service
Having left our luggage and car in a nearby garage, we were greeted with a warm smile at the reception. They immediately offered to take care of our parking and bags and upon learning of my wife's birthday also arranged a lovely surprise. This seamless hospitality continued throughout including the spa, the bar, ordering cabs, wakeup calls, the breakfast to arranging for our luggage and car to be brought at the end. Always with meticulous punctuality and attention to detail yet maintaining a warm attitude putting their guests at the centre. The result is a wonderfully relaxing experience - worth every penny!

2) Hotel
The hotel itself is stunning. It oozes character and whilst embracing the latest in modern luxury it retains a respect for tradition and art. The reception, bar and restaurant area are very impressive (but not intimidating) laced with valuable paintings and furniture. The spa is wonderfully equipped with sauna, pool and massage options. But the highest praise must be reserved for the rooms. They are just "Ommm". Beautifully spacious, stylishly decorated and packed with the best of everything. From the luxurious bed, to the armchair and secret mirror television hi fi console, this is an experience not to be forgotten.

I don't normally rave this much, but it really was a fabulous stay. I would recommend it to pretty much anyone, from city slickers to cooing couples!

Room Tip: Book massage/treatments in advance to avoid disappointment.
See more room tips
  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Turtle8403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SansSouciWien, Manager at Hotel Sans Souci Wien, responded to this review, 6 March 2013
Dear Turtle8403,

we very much appreciate your positive review of our hotel. We're glad you enjoyed our service as well as the hotel itself. We'd be honoured to welcome you again soon!

Best Regards from Vienna,
your Sans Souci Team
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cape cod
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 24 February 2013

Stayed at the Sans Souci in mid-February for three nights.

Overall, an almost excellent stay.

Positives:

> Location: near museums, Volkstheater, U-Bahn station, Hofburg, and old inner city---all within a few minutes walk; be sure to check out the great little restaurants right up the hill in Spittelberg--staff will help you
> Quiet: we had a basic inner room, which was among the most quiet hotel rooms we've enjoyed in recent memory
> Bathroom: loved the heated floor; shower with overhead and adjustable shower heads was spectacular
> Bed/mattress: great for my wife; hard for me: the staff happily gave a second comforter to use as extra padding
> Breakfasts: included in room price; nice selection including wonderful gluten free rolls
> Front desk: very helpful and friendly

Negatives:

> Breakfasts: around 8:30 to 9:30 am the staff gets overwhelmed in waiting on tables and keeping the selection of foods stocked on the breakfast counter; some of the waits for tea, coffee, eggs, etc. were annoying
> Bathroom: small leak under bathroom sink in Room 212

Value: hard to assess relative to other Vienna hotels; seemed pricey but the service was really very, very good!

Room Tip: Inside courtyard rooms are really quiet. Get to breakfast early for best selection and service.
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  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank thefundguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SansSouciWien, Manager at Hotel Sans Souci Wien, responded to this review, 6 March 2013
Dear thefundguru,

thank you for taking the time to evaluate our hotel in such a detailed way. We're glad you enjoyed your stay and our service. Recently, we've had some problems with the service of our breakfast, which we're working on with every emphasis. Please do come back in the future to convince yourself of the improvements.

Best wishes from Vienna,
your Sans Souci Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gothenburg, Sweden
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 February 2013

I was travelling to Vienna on short notice and luckily I got a room at the Sans Souci. I loved it from the very beginning: the amicable reception desk, the chambermaid and the restaurant/bar staff made my stay really pleasant. A tiny down-side was that my room was facing the inner-court but the elegant interior in soft and gentle colours made up for it. I had some spare time in the evening and I jumped into the 20m glamour pool with chandelier and got some recreation time from my stressful shopping tour thru the streets of Vienna. The day after I had to leave early in the morning and fortunately the hotel offered me an "early-bird-breakfast"-bag which I ate on my taxi ride to the Airport.

  • Stayed December 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank B R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SansSouciWien, Manager at Hotel Sans Souci Wien, responded to this review, 6 March 2013
Dear B R,

what a nice review - thanks a lot! We'll gladly pass it on to our team. About the inner court we have to agree with you - it is way more charming in summer. We hope to see you again soon!

Best wishes to Göteborg,
your Sans Souci Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 21 February 2013

Unfortunately my stay in Vienna was short--only 2 days. But for the purpose of visiting museums, sites and galleries on foot there is no better place to stay than Sans Souci. Staff are extremely helpful and caring thereby making my stay fantastic. Rooms are thoughtfully laid out with all the modern conveniences required. Was surprised to find out from some friends in Vienna that up until recently this piece of real estate was in the hands of squatters!
Thank you Sans Souci and look forward to staying with you in the near future

Best regards
Jonathan Brand, Singapore

Room Tip: my room was facing an inner courtyard but next time I will ask for one with a view out onto the stre...
See more room tips
  • Stayed February 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jonathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SansSouciWien, Manager at Hotel Sans Souci Wien, responded to this review, 6 March 2013
Dear Jonathan Brand,

thanks for sharing your valuable feedback! We're very much looking forward to welcoming you again for a longer stay in the future.

With kind regards from Vienna,
your Sans Souci Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 18 February 2013

Excellent 3 days at this new designer boutique. The Hotel has a great elegant - but not over the top - look. Room was lovely, with nice clever touches. Excellent gym with nice equipment and facilities. Restaurant is gourmet quality and worth a visit. Location is as good as it gets for holiday travelers as it is across from the museums. For business people like myself, the location was equally effective. One or two minor "teething" pains that the exceedingly helpful staff went out of their way to effectively resolve. This is the best part of the hotel - staff with a true service ethic. In particualr, the General Manager was available, hands-on, and exceedingly helpful.

Room Tip: Consider the "inner" rooms which may be most quiet.
See more room tips
  • Stayed February 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SansSouciWien, Manager at Hotel Sans Souci Wien, responded to this review, 6 March 2013
Dear Andrew G,

we're glad you could enjoy your business trip to Vienna at our house and also took the time to write this review. As you said, we're still working on "teething pains" and are steadily trying to improve our service. Thanks for your helpful input!

With kind regards from Vienna,
your Sans Souci Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sans Souci Wien

Property: Hotel Sans Souci Wien
Address: Burggasse 2, Vienna 1070, Austria
Region: Austria > Vienna Region > Vienna > Neubau , Spittelberg
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 367 Hotels in Vienna
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Sans Souci Wien 5*
Number of rooms: 63
Official Description (provided by the hotel):
Perfectly situated between the traditional 1st and trendy 7th districts, the Hotel Sans Souci Wien is nestled in a prime location. The hotel's interior is completely designed by yoo, and filled with original works of art, make a stay at this hotel a unique experience. The individually designed rooms combine the intimate enchantment of a Boutique Hotel with noble design. The "La Veranda" restaurant, the hotel bar and the small yet refined "Le Salon" event room offer an outstanding experience of splendid yet subtle luxury. This Vienna luxury hotel also boasts a holistic wellness oasis on 450 sqm - the Sans Souci Spa. Guests feel indulged and cared for in three saunas including a steam bath, a sun meadow, relaxing areas and two treatment rooms where sublime treatments with Vinoble natural cosmetics nurture body and spirit. One of the biggest highlights of the Sans Souci Wien is its fitness centre, including a 20 meter long sports pool and a modern, well-equipped fitness room. ... more   less 
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