Vienna is a perfect weekend destination and we try to visit at often as possible. I was very excited to see a Ritz arrive last year and finally managed to organise a visit. The hotel is good, no doubt about it. The problem is that there are quite a few other high end hotels in Vienna with the same (if not better) location, staff and amenities and unfortunately the Ritz fails to stand out and impress.
The lobby is indeed with low ceilings, but as this is dictated by the construction of the original building, one cannot make complaints about that. However a big disadvantage was the location of the breakfast room - in a windowless area in the lobby itself, right across the reception desk. Comparing with other hotels I've visited in Vienna, this was a major disappointment.
We stayed in a deluxe room, which is the most basic accommodation in the hotel. The room was on the small side, but beautifully appointed. The furniture had nice leather accents and top end door and drawers mechanisms, which was a nice touch. It was a pity that such beautiful furniture was kept in such unprofessional way - the glass tops of the tables were in desperate need of a good cleaning. Bathroom was lovely and with a window (something quite rare), which we really enjoyed. Unfortunately, comparing to other similar hotels, bathroom amenities were a bit modest - nothing extra that you might expect from a hotel of this caliber like bath salts or oils for instance. The towel situation was also a bit disappointing.
One would expect the rooftop bar to face the Ringstrasse and St. Stephen's Cathedral. It turned out that it mostly faces the opposite side of town. Of course Vienna is beautiful in every direction, however, I would have preferred to face the threes of the Ring rather than the concrete ugliness of the Intercontinental.
Although the above problems may seem minor, the Concierge was a total disappointment. During my 3 days there I tried to ask for assistance with dinner reservations 3 times. The first evening I was assured that everything was OK only to arrive at the restaurant and discover that no reservation had been made. The second and third time no one was answering the phone, and as I was not willing to go to the concierge desk in person, simply picked up my mobile and made the reservations myself. This unfortunate experience overshadowed the otherwise excellent service that the hotel staff provided.
- Official Description (provided by the hotel):
- Located next to Stadtpark directly on the famous Ring Boulevard, The Ritz-Carlton, Vienna combines the charm of four historical buildings with stylish and modern interior design. Our luxury Vienna hotel's Club Lounge remains unique in the city and is specifically designed for the luxury seeking traveler. Guests can rejuvenate at The Ritz-Carlton Spa, a luxury urban retreat that combines Austrian know-how and products with international spa expertise in order to create holistic, memorable spa experiences. The Ritz-Carlton Spa features six elegantly appointed treatment suites, a Health Club, Fitness area, sauna, steam bath and relaxation area in separated ladies and gentlemen areas and 60-ft. long indoor pool with underwater music. The Atmosphere Rooftop Bar on the 8th floor became Vienna’s new hot-spot and has spectacular views over the city, whilst the Dstrikt Steakhouse offers the best selection of Austrian meats prepared on a “Josper” charcoal grill directly from farm-to-table. At the Melounge Lobby Lounge you can enjoy an incomparable, modern interpreted afternoon tea "Tea & The City" during the afternoons. ... more less
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