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“Putting on the Ritz” 5 of 5 bubbles
Review of The Ritz-Carlton, Vienna

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The Ritz-Carlton, Vienna
Ranked #16 of 367 Hotels in Vienna
Certificate of Excellence
Valley Forge, Pennsylvania
Level Contributor
267 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Putting on the Ritz”
5 of 5 bubbles Reviewed 29 July 2014

This hotel is in the tradition of Vienna and of the Ritz-Carlton for high quality accommodations , friendly and proper service at a great location. The room was excellent, the service attentive but not intrusive and the common areas anything but common. A great choice on the "ring". A short walk or a easy tram ride to all that one could want from this wonderful city. The rooftop is a great venue for a drink and snack, go early before 9 for a good chance at a table. A reservation atop is a bit over-the-top at a $500 E guarantee, it is not needed if you watch your time

Room Tip: Our room was on the 6th floor and amazingly quiet, almost as there were no other guests. I am sure...
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Green Features: I would say it is environmentally friendly, they have separation of refuse materials. Water conservation and optional reuse of bath items such as towels.
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dreyfus01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,076 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
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  • Any
English first
London, United Kingdom
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

Vienna was wonderful and staying at the Ritz made it an extra special visit. It is in the middle of the city and you are treated by the staff the same as if you ate a millionaire.

Fantastic rooms and fabulous facilities that ate open to all

Room Tip: All the rooms the exceptional quality
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaverton, Oregon
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

Stayed at this hotel at the beginning of our European vacation and loved it. The service at this hotel is outstanding - especially Simon the concierge and the bell staff. The location of the hotel is within walking distance of most of the major sights. We loved Vienna and we especially loved this hotel. Even the rooftop bar has warm throws available if it gets a bit chilly.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank adlpdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 July 2014

It's an excellent hotel from all points of view. Great central location with easy access to all key attractions, fantastic services, new and clean 5 star rooms. Very nice restaurant for both casual and formal dinners.

Room Tip: Go for higher level rooms, they worth it in this hotel
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank ElenaNiko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

We are still at the RitzCarlton in Vienna (for the second time) and the service has been better than the last time (which is impressive, as last time it was nigh on faultless). We mentioned that we were saying in the club room as it was a special occasion (our anniversary) and without asking (or suggesting) we had sparkling wine and strawberries sent to the room; at turndown the bed was covered in rose petals. The staff have been impressively understated yet superlative and 5 out of five is the least that they should be awarded. PS - try the roof top bar. PPS - we failed to thank Philipp (the concierge) from the first time we stayed here; thanks Philipp!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SandKLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok
Level Contributor
164 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 19 July 2014

The hotel is 2 years old and in central location. Room was nicely designed with large bathroom for premier category. We pre-arranged all our tours and dining options with Simon, Chief Concierge who was very efficient and professional. Philip, junior concierge helped us amend some along the way to accommodate our changed in program with ease and friendly manner. Receptionist was warm and very friendly like most of the staff in this hotel. This is unseen for us during our visit to Austria. They made you feel welcome and special. We had issue with laundry and the service centre could find the recovery solution without having to wait long or speak to any person or manager. Upon checked out, Director of Housekeeping came to apology in person by himself. Breakfast was with good selection and service was efficient.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Simplylife14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 16 July 2014

Mostly loved this hotel, especially the deal we got. The room was gorgeous, as was our unexpected balcony. However, one evening we returned to our room to discover that the previously locked door to the adjoining room was wide open and we could happily wander in our neighbour's room. I was a bit shocked and quite unimpressed - and pleased I had made use of the in room safe. Nothing was missing it was more the lack of attention to detail. There were a few other little quibbles but the location was great.

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank hayfordian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerRitzCarlton, General Manager at The Ritz-Carlton, Vienna, responded to this review, 18 July 2014
Dear Guest,

Thank you very much for taking the time to share your feedback regarding your recent stay with us.

Your positive remarks regarding your room and the hotel as such have been very gratifying to read. However, please accept my sincere apologies for the incident you described.

I entirely concur with you that such an occurrence must not happen and I may assure you that the security of our guests and their property is of utmost importance to us. Therefore, our Director of Housekeeping as well as our Security Officer will review this issue with their associates and take appropriate action to prevent any future reoccurrence.

I do understand that this episode gave you cause for concern and, at least partly, marred an otherwise pleasurable stay at our property. Nevertheless, we honestly hope to have the pleasure to welcome you back to The Ritz-Carlton, Vienna in the future.

Kind regards,

Matthias Vogt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Vienna

Property: The Ritz-Carlton, Vienna
Address: Schubertring 5-7 | 1010 Vienna, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 367 Hotels in Vienna
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton, Vienna 5*
Number of rooms: 202
Official Description (provided by the hotel):
Located next to Stadtpark directly on the famous Ring Boulevard, The Ritz-Carlton combines the charm of four historical buildings with stylish and modern interior design. The hotel’s Club Lounge remains unique in the city and is specifically designed for the luxury seeking traveler. Guests can rejuvenate at The Ritz-Carlton Spa, a luxury urban retreat that combines Austrian know-how and products with international spa expertise in order to create holistic, memorable spa experiences. The Ritz-Carlton Spa features six elegantly appointed treatment suits, a Health Club, Fitness area, sauna, steam bath and relaxation area in separated ladies and gentlemen areas and 60-ft. long indoor pool with underwater music. Atmosphere Rooftop Bar on the 8th floor became Vienna’s new hot-spot and has spectacular views over the city whilst Dstrikt Steakhouse offers the best selection of Austrian meats cooked on a “Josper” charcoal grill directly from farm-to-table. In Melounge Lobby Lounge you enjoy a rich breakfast during the mornings, an incomparable, modern interpreted afternoon tea "Tea & The City" during the afternoons and a delicious cheese plate from "Poehl am Naschmarkt" together with one of the best wines in the world. ... more   less 
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