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“Not exactly a wonderful experience”
Review of Arthotel ANA Prime

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Arthotel ANA Prime
Ranked #170 of 360 Hotels in Vienna
Monza
Level 6 Contributor
121 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Not exactly a wonderful experience”
Reviewed 12 March 2014

Not so special in general, positioned out of the center, breakfast quite poor.

All of this seems not so bad but the service was very poor.
May be the reason was that the Hotel was quite full but when I arrived a no number room was assigned to me, and they had to explain where it was to let me find it.
The next day the room wasn't cleaned and when I said this at the reception they said they couldn't do anything else than writing a mail to the manager.
No problem, i was going out for dinner, but when I was back late in the evening the room was in the same situation.
The next day when I check out the room was not know to the lady at the reception so ...

In summary may be I was unlucky but I never experienced a similar situation in all my travels.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gianluigi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katona B, Sales Manager at Arthotel ANA Prime, responded to this review, 19 March 2014
Dear Guests,

Thank you for sharing your views regarding your recent stay at the La Prima Fashion Hotel Vienna.

Your comments are very valuable and help us to improve our services. Further to your experience in our house first of all please accept our sincerest apology for the inconvenient cleaning service. I have already initiated a training for the new colleagues from the housekeeping to ensure a better service. Our breakfast will be extend in the future.
I appreciate the time you took to share your concerns, and it is my hope that you will visit us again and confirm a relevant change in the service level. Looking forward to welcoming you soon in our hotel.

Best regards,
Balint KATONA
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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358 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
New Delhi, India
Level 6 Contributor
330 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 12 March 2014

This hotel is newly constructed and five minutes walk from underground station, Ketten Brucken Gasse. Rooms are very clean and nice but small lobby and good breakfast. but far off from centre of Vienna , so for sight seeing you have to take underground train.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bamba1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katona B, Sales Manager at Arthotel ANA Prime, responded to this review, 17 March 2014
Dear bamba1959,

Thank you very much for taking the time to share with us your comments after your stay La Prima Fashion Hotel Vienna.

With great pleasure we could recognize that you enjoyed your time here, and we would be pleased to welcome you again at our hotel.

Yours sincerely
Balint KATONA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level 4 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 January 2014

We stayed here two nights while travelling through Europe,our room was nice and big,very clean. the location is very good as well. Staff was very nice and helpful,recommended us restaurants and helped us find our way in the city. And also very good price. Loved it!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Budapest-York82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katona B, Sales Manager at Arthotel ANA Prime, responded to this review, 17 March 2014
Dear Guest,

We are pleased to read that you enjoyed your stay in La Prima Fashion Hotel Vienna and that we were able to provide you with a memorable hotel experience during your Europe trip.

We are very grateful for your positive comments too. We look forward to welcoming you soon again in Vienna.

Have a nice day!

Best regards
Balint KATONA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kaiserslautern, Germany
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 January 2014

Nice hotel, nothing special, but price-quality perfect balanced.
We were there 4 nights after New Year. The room was big, nice, but the cleaning lady forgot us for 2 days. Metro station just 3-4 min walking distance, few nice restaurant around, not very central but friendly area. Breakfast...don´t expext to much, but it´s ok.
Vienna is a very beautiful city, you don´t need to stay to long in the hotel room. For city sightseeing this hotel is fine.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexandra_M9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katona B, Sales Manager at Arthotel ANA Prime, responded to this review, 18 March 2014
Dear Guests,

Thank you for sharing your views regarding your recent stay at the La Prima Fashion Hotel Vienna.

Your comments are very valuable and help us to improve our services. I have already initiated a meeting with the new colleagues from the housekeeping to make our service better.

We are looking forward to welcoming you soon in our hotel again.

Best regards,
Balint KATONA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 December 2013

Well, at first I had my doubts about the hotel after I saw the price which was totally affordable and excellent for the services the hotel offers, my main concern was the shower which people reviewed in a bad way. After a few phone calls I decided to book it.
Well, I have to mention that I was surprised for good, the hotel is located well near the U4 bahn station (2-3 min top). The hotel itself is very new, 2012 if I'm not wrong, the design is modern and great.
The receptionists were very kind from the check-in, which btw is at 14 o'clock, but he suprisingly checked us at 11(!), even offering us a few adapters for the eu socket so we could charge our laptop.
The room itself is very clean and comfy, with great air-co control
High speed WIFI which works great with 2 cellphone and skype call at the laptop all together using it and still awesome connection.
The breakfast has a rich veriaty of cold and ot ham and bacon, sausages and desserets.
Last but not least, is the shower, well it has no curtain or door for cover and IT will leak a little through the floor barrier, but overall it's totally fine and being the only minusit hasn't bothered us at all.
The rooms include minibar and laptop-sized safe, LCD tv with veriaty of channels and very comfy bed I must add.
I would recommened you all to stay at this hotel, been there for 6 unforgetable nights which totally worth ever euro cent ;)
I give it 4.7/5 only cause of the shower.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Egor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katona B, Manager at Arthotel ANA Prime, responded to this review, 27 December 2013
Dear Egor B,

thank you for your kind words, we are really glad to hear you had a nice time at La Prima Fashion Hotel Vienna! We do our best to improve and it is always a pleasure when we receive a feedback about our success.

I hope we can welcome you as our guest next time as well.

Best regards,
Balint Katona
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 4 Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 November 2013

One thing for sure: this is not a 4star hotel. We stayed 2 nights. Location is quite as it is outside the city center but close enough to the metro.There is no room service. No soap or shower gel provided in 2 days. Our linen were dirty and were not changed after day one. The bathroom was not very well clean, stains were still visile.Towels are small and not of the best quality for a 4**** . The small fridge in the room had drinks expired! Breakfast is fine with choice of eggs, becon, cheese, yogurt, croissants, tea and coffee.. Not the best quality though and if you arrive after 10.00 almost everything is finished. However the staff is friendly and try to help and bring you something to eat. I won't stay in this hotel again and won't really recommend if you expect the service of a 4 ****.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danifloor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katona B, Manager at Arthotel ANA Prime, responded to this review, 5 December 2013
Dear Guest,


Thank you very much for taking the time to share with us your comments after your stay at La prima Fashion Hotel Vienna.

It is always important for us to receive criticism and praise as it helps us to realize where we ought to initiate appropriate actions.
Please note that we do not put extra shower gel into the rooms, our guests can find in the cabin a shower gel proportioner on the wall. Before your check in the Housekeeping department has controlled the room and everything was fine, the linen was clean.
After the first day during your stay the chambermaid could not control you room because there was the “Do not disturb” plate hanging on the handle. Howewer if you would have reported to us that you would like to have your linen clean, we would have been assist for you helpfully. The size of our small and big towels is suitable to the standards of Hotelstars Europe. With respect to the minibar we have checked the date of expiry one week ago, it could have happened that we made a mistake at your bar. In this case I would like to point out that we can correct the deficiency immediately after you mention it to us.

In respect of the breakfast choice our guests are aware that at the end of the breakfast time there is a smaller choice of food. This is the reason why our colleagues ask the guests about their wishes in case they arrive late. Of course I do not want to state that we are perfect, this is the reason why the staff is permanently being trained, and I do think that it is very important – as you also have mentioned – that my colleagues are very attentive.

I think that it is not a coincidence that 78% of guests offer our hotel to stay at. I hope that you are open to explore the positive side of La Prima Fashion Hotel Vienna and we will have the opportunity to welcome you again soon.

With best regards,

Andras Kaisinger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marghera, Italy
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 15 November 2013 via mobile

The room was beautiful, big, clean and nicely furnished, the bed very very comfortable, the bathroom big and beautyful as well.
Yes, the shower has the problem mentioned in the other comments, but the floor dries extremely quickly so it's not that big problem!
The staff was nice and helpful providing us parking tickets, the special card for tourists and lot of informations.
We enjoied our stay here and if we'll go back to this beautiful citt we'll stay here again!

Helpful?
1 Thank Claudia B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Katona B, Manager at Arthotel ANA Prime, responded to this review, 25 November 2013
Dear Guest,


Thank you very much for staying at the La Prima Fashion Hotel Vienna and for taking the time to provide us with your feedback concerning your experience in our house.

On behalf of the entire team a thank you for your support!

We would be very honored to be your host again on your next visit to Vienna!


Best wishes,

Bálint Katona
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Arthotel ANA Prime

Property: Arthotel ANA Prime
Address: Schoenbrunner Strasse 41, Vienna 1050, Austria (Formerly La Prima Fashion Hotel Vienna)
Region: Austria > Vienna Region > Vienna > Margareten
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
Ranked #170 of 360 Hotels in Vienna
Price Range (Based on Average Rates): £
Hotel Class:4 star — Arthotel ANA Prime 4*
Number of rooms: 52
Official Description (provided by the hotel):
La Prima Fashion Hotel Vienna lies 15 minutes walk from the Opera House, just a few steps from the famous food market, the Naschmarkt. With its 49 stylishly elegant rooms, La Prima Fashion Hotel Vienna fulfilled all the expectations of a modern 4 star hotel. The cozy courtyard gives the opportunity to repose after a long day spent with sightseeing. If you want to skip the crowded touristy downtown part, but close to it, La Prima is the reliable choice to you. ... more   less 
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