We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Quiet area, good rooms, chaotic breakfast”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Best Western Plus Hotel Arcadia
Ranked #182 of 359 Hotels in Vienna
Reviewed 13 October 2013

We picked this hotel because it had a good price, has a central and easy to reach location and had a nice design. All of these came true. Hotel is within walking distance from the U-bahn station Praterstern and yet in a quiet neighborhood. The room had a nice style, was clean and offered everything we needed. The breakfast was good but a bit chaotic during the peak time between 9 - 10 in the morning.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Caspar81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wipol1020, Director of Sales at Best Western Plus Hotel Arcadia, responded to this reviewResponded 21 November 2013

Dear Caspar81

Thank you for providing feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 0043 1 505550688.

Thank you again for taking the time to complete the survey.

Sincerely,

Mag. Thomas Michalizka
Revenue Manager
BEST WESTERN PLUS Hotel Arcadia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (281)
Traveller rating
Traveller type
Time of year
Language

88 - 94 of 281 reviews

Reviewed 14 September 2013

Travelled over to the Austria V Ireland Game with my 15 year old son and was very happy with my hotel choice. Its close to the metro station, its very clean and the staff were very helpful and friendly . The breakfast was excellent and varied. Room had a safe and a mini bar . We were able to print out our boarding passes at the hotel, which was convenient . Overall we would highly recommend this hotel.

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2013

As I was just staying for one night on the way back home I did book a " single room"
When I arrived I had a funny first impression- the shower and sink where in the room....
Never mind in general the room was nice , clean , newly furnished etc. but it was just a reminder that this type of older houses have to be very inventive how to use the space to the maximum....
It was a nice stay with friendly staff and in a good location.

  • Stayed: July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Uli62166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2013

We enjoyed our stay at this hotel.The staff were realey helpful and gave us good directions to get the metro.Breakfast are wonderful with a large variety of food. Hotel is clean,beautiful and quiet.It is easy to find good restaurent near the hotel.Metro is around ten minutes of walk to the hotel.I would recommend this hotel highly.

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SylvieEtClaude1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2013

We found this hotel very good and very clean. The staff were really helpful and gave us really good directions to get to the metro. Breakfast was good as well.
Our taxi driver told us that it was an area where there were street walkers but we did not witness this and we came home at night on the metro and walked through the park. It all looked safe and fine to us.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank PrincessChilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2013

So conflicted with a beautiful hotel in a great location vs the absolute worst most confusing customer service in regards to our reservation and booking. When we arrived with our booking confirmations (we were travelling with our parents who had the exact same problem) through a 3rd party (kayak.com and southwest.com) they were only able to locate my reservation and had nothing on file for our parents. Luckily it was a Wednesday when we arrived and there was still a room available for them. But then he started asking for our hotel vouchers. The blank expressions on our faces soon turned to absolute frustration as he inssited we show the voucher as proof of payment. We then proceeded to show him, yet again, our confirmation that showed our reservation and a ZERO balance. This went round and round and we tried to explain that we've never heard of someone having to provide a voucher in addition to their confirmation and that these travel sites we booked through don't operate with them. Not sure what planet requires a hotel voucher but we refused to give him any additional payment and demanded all their corporate contact numbers at which point he stopped asking us for the vouchers and payment.
So, other than that the rooms were nice and modern and the breakfast buffet was one of the better ones i've had at a hotel. Nice commercial grade barista style coffee/espresso machine, eggs, bacon, croissants/ different grain breads, cold cuts (including salami and prosciutto!), cheese (brie, blue, havarti, cheddar), plain and veggie cream cheese (yum), cereal, juice, yogurt, fruit, dried fruits/nuts, etc.
Also, it was really weird and annoying that we had to have our room key inserted into a slot at all times in order to have power in the room. Very odd.
It was a great location, walking distance to teh Prater and Hop on/off bus as well as tons of restaurants and stores in the area- including a penny mart grocery store that was SUPER cheap, great for water and snacks to carry around during the day.
Even though there were redeeming qualities the fact that we almost had to pay for our hotel twice just to get out of there forces me to give a terrible review.

  • Stayed: June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Katie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2013

We enjoyed our stay at this hotel, everything was new and clean. The bathrooms were large and well laid out.
In an area being revamped so some old, some new, easy to get to the metro, parking was a little hard to get to because of the one way streets, but this is not the hotels fault.
I would recommend this hotel highly

Room Tip: HoHo bus drops off not far away if you want to use that instead of the metro.
See more room tips
  • Stayed: May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank travelnuts58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Vienna hotels
Leopoldstadt
Novotel Suites Wien City Donau
Inner City
Best Western Hotel Pension Arenberg
Leopoldstadt
Austria Classic Hotel Wien
Show Prices
Show Prices
Show Prices
Dobling
Ibis Styles Wien City
Ibis Styles Wien City
#60 of 359 in Vienna
972 reviews
Leopoldstadt
Hotel Ibis Wien Messe
Hotel Ibis Wien Messe
#142 of 359 in Vienna
1,249 reviews
ARCOTEL Donauzentrum
#293 of 359 in Vienna
14 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Hotel Arcadia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Hotel Arcadia

Address: Max-Winter-Platz 5, Vienna 1020, Austria (Formerly BEST WESTERN PLUS Hotel Arcadia)
Region: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #182 of 359 Hotels in Vienna
Price Range: £56 - £184 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus Hotel Arcadia 3.5*
Number of rooms: 69
Official Description (provided by the hotel):
The BEST WESTERN PLUS Hotel Arcadia was built in 2012. For this purpose, a beautiful old typical Viennese building from the 1900's was completely rebuilt, while preserving the art nouveau flavor. This results in a striking mix of the 19th and the 21st century. It suits perfectly as accommodation for business travellers, congress participants and leisure tourists. Located near the Prater and the Reed Exhibition Messe Wien the closest U-Bahn station is reachable within just 5 minutes by foot. Within a glimpse you are in the historical city center, at the Hofburg Palace or at the Donauinsel and the Vienna International Center. The BEST WESTERN PLUS Hotel Arcadia offers you 69 rooms, all equipped with mini-bar, air conditioning, room safe, satellite-television, WiFi as well as high-speed cable Internet, and much more. The interior is elegant and comfortable. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Southall Travel, Odigeo, Travel Republic (UK), Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Best Western Plus Hotel Arcadia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing