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“Fantastic location with great service”

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Best Western Plus Hotel Arcadia
Ranked #174 of 360 Hotels in Vienna
Regina Beach
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Fantastic location with great service”
Reviewed 3 April 2014

This hotel is a 5 minute walk from a main train station and an amusement park complete with a giant ferris wheel. We easily jumped on trams and were in the heart of downtown in under 10 minutes. We could just as easily catch a train and head out to the country and see a palace or two. When we came back to the hotel it was quiet and elegant with a park right across the street and a pub at the end of the block. The breakfast was outstanding, the fitness room was excellent, and the staff were tremendously helpful. Off the beaten path really works for us, and this hotel was a gem.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bonnie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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267 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Tirana, Albania
Level 6 Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 3 April 2014

Very good hotel, close to Praterstern station offering easy connections with S-Bahn, airport, and U-Bahn, everywhere in Vienna. Everything inside was modern, clean, very fast Wi-Fi, and offering a very good breakfast. But for my child 11 years old, best thing offered was its position close to Prater funfair Park where he enjoyed all the time of 3 days of our stayed in Vienna.

Room Tip: I tried higher floors
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lorus57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 6 Contributor
96 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 March 2014

This hotel is in the Leopoldau district very close to Prater funfair park. Quite a walk from the city centre (about 25 minutes) but Prateren station is 5 minutes walk away with lots of trams and buses. The building is modern and clean with good sized comfortable rooms with aircon. Breakfast was very good, lots of choice and constantly replenished by efficient and friendly staff. Reasonably priced. Recommended

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2Mike2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level 6 Contributor
119 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 1 March 2014

We stayed here 3 nights in February. The exterior and interior of the hotel are smart but the area in which it finds itself is a bit grey and uninviting in wintertime, surrounded by large apartment blocks that are looking a bit sad. It would look better in summer with the leaves on the trees. Despite this the area is not in any way threatening and there are a few traditional bars nearby, but we did not go into them simply simply because they still permit smoking. The area is north of centre, about 5 mins walk NE of the Praterstern rail/subway station complex, so it gives excellent public transport links to the airport and city.
The hotel is clean, tidy, comfortable, well-maintained, although a little spartan. The staff are helpful and friendly. The single room I had was about as small as could be but nevertheless fit for purpose. It was an 'inernal' view, looking out onto other rooms so you have to keep the curtains closed. The bed was very comfortable; the shower/bathroom was excellent with everything one could need. There is a small wardrobe (with personal safe) and a small desk. WiFi is provided free and worked very well. I wrestled a bit with the air conditioning (to get heat). The breakfast buffet is excellent and the coffee is good. Drinks at the rather thinly stocked bar were expensive comared even to downtown prices.
I would stay in this hotel again. It was very good value for the standard of accommodation, but probably as a reflection of the greyness of the local area.

Room Tip: Area is quiet but an outward facing room would be better than one viewing onto the interior
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ErnestoManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 February 2014

The hotel room was very, very small. The shower stall was literally in the room – so you could look at your bed, watch TV and shower at the same time. Hotel is in a old building but very clean.

Breakfast is in the basement and is pretty good. Sometimes hotdogs for breakfast – but that’s ok.

Only real downside is the location. You are within walking distance to the convention center but in a neighborhood with many brothels or strip clubs. I had trouble finding a nice place to eat or get a beer – nothing within a 15 min walk.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Giffryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wipol1020, Director of Sales at Best Western Plus Hotel Arcadia, responded to this review, 14 February 2014
Dear Giffryan

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Concerning your doubts about the environment of the hotel I can only say that the hotel lies in an emerging region of Vienna, the economic university just entered the neighbourhood where also the convention center can be found, as you already mentioned. In the surrounding some clubs can be found as well.

If I can be of assistance in the future, please don't hesitate to contact me at 0043 1 505550688.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

BEST WESTERN PLUS Hotel Arcadia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 January 2014

I stayed there shortly after opening and not everything was working properly. The biggest problem was A/C that made such a terrible sound that resulted in a headache. It is far away from the old town but close to subway and very close to Prater, so the location is really not that bad.
Breakfast was average. The parking is available but in a different hotel and needs to be booked, so if you travel during week days you need to pay attention to that. On the weekends you can park in front of the hotel for free.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HMatisse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quito, Ecuador
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 January 2014 via mobile

I stayed here for one night and overall was not impressed.

-Check on took a while as the gentleman at the desk figured out our reservation. He was not very polite and overall did not smile or make us feel welcome.
-The rooms are very small, but I would say average for European hotels in this price range.
-Room was clean and had a safe.
-There is a poorly stocked minibar and everything is warm (no cooling at all).
-My room had a view of an internal area - ie I was facing other room windows.
-Room service breakfast only has one option with bread, cheese, tea or coffee, and juice. I asked for apple juice and got orange...
-internet worked well and was included in my rate.

Overall I would not stay in this hotel again. There are better options in Vienna for the same cost.

Stayed January 2014, travelled on business
Helpful?
Thank Puente3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hotel Arcadia

Property: Best Western Plus Hotel Arcadia
Address: Max-Winter-Platz 5, Vienna 1020, Austria (Formerly BEST WESTERN PLUS Hotel Arcadia)
Region: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #174 of 360 Hotels in Vienna
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western Plus Hotel Arcadia 3.5*
Number of rooms: 69
Official Description (provided by the hotel):
The BEST WESTERN PLUS Hotel Arcadia was built in 2012. For this purpose, a beautiful old typical Viennese building from the 1900's was completely rebuilt, while preserving the art nouveau flavor. This results in a striking mix of the 19th and the 21st century. It suits perfectly as accommodation for business travellers, congress participants and leisure tourists. Located near the Prater and the Reed Exhibition Messe Wien the closest U-Bahn station is reachable within just 5 minutes by foot. Within a glimpse you are in the historical city center, at the Hofburg Palace or at the Donauinsel and the Vienna International Center. The BEST WESTERN PLUS Hotel Arcadia offers you 69 rooms, all equipped with mini-bar, air conditioning, room safe, satellite-television, WiFi as well as high-speed cable Internet, and much more. The interior is elegant and comfortable. ... more   less 
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