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“Finaly! Vienna has Kempinski!” 5 of 5 bubbles
Review of Palais Hansen Kempinski Vienna

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Palais Hansen Kempinski Vienna
Ranked #10 of 367 Hotels in Vienna
Certificate of Excellence
Napajedla, Czech Republic
Level Contributor
66 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Finaly! Vienna has Kempinski!”
5 of 5 bubbles Reviewed 17 March 2013 via mobile

My recent (and surely nor last) visit of Kempinski hotel chain approved its status of top class hotel.
I am in Vienna about 4 times per year and everytimes I regret the lack of really good hotels. What a pleasure to find out that Hansen was opened :)
The building is splendor itself. The science of build modern and high-tech hotel inside without any fault and gaudiness is admirable.
Deluxe room is spacious enough and very nice. The bathroom is amazing, sensoric control of bath and shower evidently becomes as Kempinski standard :)
The minibar made me happy. 12y single malt Macallan and Pol Roger champagne is right filling :)
Ring Suite is amazing spacious apartment with two rooms and two cloakrooms, working area, two big flat TVs and with nice view from one of its three balconies. Nice to be GHA member ;)
The iPad in every room at hotel replaces usual paper offers an information books. You can solve all (from room service to your flight status) with it.
Spa in Hansen is great. There is no swimming pool, but huge inox whirlpool 4x5m is anyway far better for relaxing (for kids even more). Several saunas, steam room and wonderful restroom complements the spa very well.
Breakfast is awesome. I love Kempinski for adapting local customs and specialities. You are eating and tasting the best of Austrian food here.
The variety of pastry, fresh juices, sausages etc is great. The quality of all (especially of tea) exceeded all my expectations. It was the first time i was eating only strawberry jam and can not stop :)
Dinner is also fine, especially soups.
The stuff rulled again. Their kindness and willingness can not be beaten.
At last but not least i must mention the omnipresent sense for details. There must be some sort of unique team of gifted designers supported by smart managers working together with only one objective - to create something what others can not. I have seen lots of of 5star hotels burned down with unsolved minor issues leading to horrible overall feeling.
Summarized, from now in Vienna there is no other choice than Hansen!
One advice: let the stuff park your car. The parking bellow hotel has very tiny entrance and sharp bends. For big SUVs or sportcars a kind of exam :)))

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Jiri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans O, General Manager at Palais Hansen Kempinski Vienna, responded to this review, 22 April 2013
Dear guest,

Many thanks for your posting on TripAdvisor.

I was very happy to read your review and am glad that we could contribute to making your stay at Palais Hansen Kempinski a great experience.

I share your kind words within the team and I am very happy to welcoming you soon again.

Yours sincerely,
Hans Olbertz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Additional Information about Palais Hansen Kempinski Vienna

Property: Palais Hansen Kempinski Vienna
Address: Schottenring 24, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 367 Hotels in Vienna
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Palais Hansen Kempinski Vienna 5*
Number of rooms: 152
Official Description (provided by the hotel):
Palais Hansen Kempinski Vienna - originally built as a hotel for the World Exhibition in Vienna in 1873 - captivates the visitor with a historic building, modern architecture and contemporary luxury. It is a glamorous hot spot with 152 rooms & suites, 2 restaurants, 1 bar, a large spa and fitness area as well as conference rooms and one ballroom. ... more   less 
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