The best thing about the Palais Hansen Kempinski is that it is a beautiful building that makes you feel like 19th century royalty while having all the amenities and comforts of the 21st century. It is the best attempt, albeit not perfect, that I have seen at seamlessly integrating technology at a beautiful, high-end hotel (better than Wynn or Encore in Las Vegas for instance). I didn't expect this from the hotel, and it made my stay more exciting.
The doors, accesses and elevators all have sensor technology that work with a nearby pass or swipe of the key. The television in the room is large, something that most 5 star hotels tend to skimp on in my experience, and they manage to use the "smart tv" functions of the tv to include all of their pay per view. The rooms come with touch sensor technology that allow you to turn off all the lights, turn on the "do not disturb" icon or ask for maid service. They also come with an Ipad. The Ipad also allows you to order room service directly from it! The phone was a small cordless that had the directory programmed into it, and there were no shortcomings on anything else that I expected a good hotel to provide.
The spa is very nice and what you would expect from a 5 star hotel as well as the other common areas.
The service is very friendly and well-executed. Their concierge team has a can-do attitude and their staff, in general, is very helpful.
It is a 5 star hotel, with GREAT LOCATION on the Ring street, and I fully recommend it. I would like to stay there again after I try the Hotel Imperial Wien. Enjoy!
- Official Description (provided by the hotel):
- Palais Hansen Kempinski Vienna - originally built as a hotel for the World Exhibition in Vienna in 1873 - captivates the visitor with a historic building, modern architecture and contemporary luxury. It is a glamorous hot spot with 152 rooms & suites, 2 restaurants, 1 bar, a large spa and fitness area as well as conference rooms and one ballroom. ... more less
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