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“BAD START GOOD FINISH”

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Palais Hansen Kempinski
Ranked #10 of 361 Hotels in Vienna
Certificate of Excellence
Reviewed 16 November 2013

Took my wife as a surprise birthday gift and was let down by the fact that the hotel car that I had booked to collect us from the airport failed to arrive.

To the credit of the management they stepped on this immediately and ensured that we were greeted and upgraded from our suite as well as providing dinner. This most most gracious and greatly appreciated.

The hotel is lovely. Really beautiful decor and the best breakfast in town for sure.

Thank you to Dieter BIschoff for your kind attention and to Tobias who took care of us at Edvard.

Room Tip: Suites at front a little noisy from traffic.
  • Stayed: November 2013, travelled as a couple
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1  Thank WFN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus L, General Manager at Palais Hansen Kempinski, responded to this reviewResponded 20 November 2013

Dear Guest,

thank you very much for taking the time to share with us your comments after your stay at Palais Hansen Kempinski Vienna.

With great pleasure we could recognize that you enjoyed your time here and that we complied with your expectations. It makes us very happy that almost everything was to your fullest satisfaction during your stay at the hotel. We will definitely forward your feedback to our colleague Dieter Bischoff. He indeed does a great job and is a valuable member of our team.

I have been informed about your unpleasant experience with the transfer during your recent stay for which I would like to apologize. Please rest assured that the necessary actions will be made that such service deficiencies will not occur in future.

We would be pleased to welcome you again at Palais Hansen Kempinski Vienna and assure you of our utmost attentive care and service during your stay with us.

Best regards,
Markus Lueck

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Reviewed 16 November 2013 via mobile

We stayed here for 3 days and the hotel was lovely. The service was very friendly and generally efficient, although checkin was delayed and maintenance checks weren't carried out as they should have been. This however didn't dampen our enthusiasm for the hotel. The rooms were lovely and the bathrooms gorgeous. The technology was great but didn't always work as it should have - touch panels for the shower were a bit fickle and the iPad that controls everything worked very slowly. The hotel is a little out of the way but there are two tram stops and a metro station within very easy walking distance. Lovely hotel and would definitely stay there again.

  • Stayed: November 2013
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Thank Linda56yo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus L, General Manager at Palais Hansen Kempinski, responded to this reviewResponded 19 November 2013

Dear Guest,

thank you very much for taking the time to let us know about your recent stay at Palais Hansen Kempinski Vienna.

Your comments have been motivating and rewarding, but show us where we need to concentrate on in order to eliminate unnecessary service deficiencies. I do apologise for any inconvenience caused to you during your stay in regards to maintenance checks.

As the manager of the hotel, I have indeed taken note of your comments with regards to touch panels of the shower and the speed of the Ipad. Please rest assured that the necessary actions will be made that such service deficiencies will not occur in future.

Once again, thank you for being our guest and we look forward to welcoming you again at Palais Hansen Kempinski Vienna.

Best regards,
Markus Lueck

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Reviewed 14 November 2013

i have stayed 3 nights in october. hotel rooms are great, big enough. very modern and well equipped. the breakfast is 8 out of 10, a little bit small restaurant. very close to city center about 10 to 15 min walk or 5 euros by taxi. do not insist for a good view room because there is no good view only street view. its a little bit expensive but worth it.

  • Stayed: October 2013, travelled with friends
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2  Thank ekobarlas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

Everything about our stay was perfect. The staff was friendly and helpful, the room was comfortable and we loved the hi-tec aspects. The lobby has great ambience and the service was second to none.

The hotel is only a short walk from the main attractions. The doorman & taxi drivers were very helpful, finding us a great Italian restaurant & returning our camera that we left in the cab (before we even realised we'd lost it).

  • Stayed: November 2013, travelled as a couple
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1  Thank Margaret S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

We atayed 2 nights in VIenna at Palais Hansen Kempinski and it was wonderful, the hotel is new, beautiful and the staff is great, we had an uppgrade to the Ring Suite. The lobby is beautiful, we had dinner there and it was very good also. Ill definetely come back

  • Stayed: October 2013, travelled as a couple
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1  Thank iamelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

On TV, I always hear about those high-tech hotels but this was my first experience at one. You can control the room temperature or turn on the TV with the in-room iPad. The temperature of the tub can be set manually. The bathroom was nice and huge. Overall, the place was chic and comfortable, with tall ceilings. Cons: The bed area could be bigger. Also, you have to walk ~15 mins to get closer to the main attractions, i.e. St. Paul's Cathedral, Vienna State Opera House, etc.

  • Stayed: October 2013, travelled as a couple
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Thank deartrinh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2013

We have just completed hotel stays in Vienna , Paris , Milan , Florence , and Rome , and this hotel set the standard by which we judged the others.

All the hotels were approximately in the E 300 to 400 range.

With the exception of the PHK, all fell down in one aspect or another : the room would be well appointed but the service would be poor, or the service would be good but the room would be very small or not to the expected standard.

The PHK ticked all the boxes as they say, with service and room presentation all of a very high standard .

We booked a grand deluxe room, and were upgraded on arrival to a junior suite, which was a very nice gesture from the hotel. I did have a look at a standard room ( 'superior') while we were there. As expected it was a lot smaller than our room but was appointed to the same high standard.

We walked to all the city attractions.

  • Stayed: October 2013, travelled as a couple
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1  Thank BobR90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palais Hansen Kempinski

Address: Schottenring 24, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 361 Hotels in Vienna
Price Range: £260 - £538 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palais Hansen Kempinski 5*
Number of rooms: 152
Official Description (provided by the hotel):
Palais Hansen Kempinski Vienna - originally built as a hotel for the World Exhibition in Vienna in 1873 - captivates the visitor with a historic building, modern architecture and contemporary luxury. It is a glamorous hot spot with 152 rooms & suites, 2 restaurants, 1 bar, a large spa and fitness area as well as conference rooms and one ballroom. ... more   less 
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