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“Highlight of our trip”

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Palais Hansen Kempinski Vienna
Ranked #10 of 361 Hotels in Vienna
Certificate of Excellence
San Jose, Costa Rica
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Highlight of our trip”
Reviewed 23 January 2014

These people know how to run a hotel. My daughter and I spent five glorious days over
Christmas and loved every minute. The only minor snag was an incorrect room rate in
their computer. But as I had a photocopy of the reservation a change was made immediately.
When traveling in the future I will seek out the Kempinski chain.

  • Stayed December 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bandman2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (145)
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London
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 January 2014

Great city hotel. Just wonderful! Stay.

I stayed on a girls weekend in November to visit the Christmas Markets. The hotel it a perfect mix of traditional elements and modern luxury.

The location is perfect. 1 minute walk from a station and on the Ringstrasse, but quiet. The outside of the hotel is visually stunning and every single member of staff cannot do enough for you or be more knowledgeable, helpful or polite. The concierge was great and never steered us wrong from recommending great restaurants to directing us where we wanted to go. The bar and restaurant staff were friendly, quick, attentive without being over fussy and at reception we were upgraded on arrival.
We had a junior suite with huge extremely comfortable bed, large bathroom with digitally controlled bath and walk-in shower. It's own hallway and every modern convenience, including an iPad to order room service on or control the lighting and a Nespresso machine. Lovely decor in the fabulous atrium too.
Breakfast had everything you could wish for on offer, including great coffee and champagne. We also ate in the bistro one night and had good food.
The spa in the basement is a little small but has a super plunge pool, steam and sauna rooms and a nice relaxation area.
Believe the reviews. I will be looking to stay in Kempinski hotels from now on too.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Constantia1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague
Level Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 21 January 2014

Kempinski Vienna is located in a beautiful 19th century building on the famous Ringstrasse. Having said this, it is somehow the wrong part of Ringstrasse, and shops, restaurants, theaters etc. are farther away than from Sacher or Imperial. On the other hand, Kempinski has a more residential and quiet feel than especially the very busy Sacher. Service is very good, breakfast is the best in Vienna. Beds, bed linen, pillows etc. are of the highest quality. I had a very quiet room (facing a rather dark and narrow inner courtyard). The overall fantastic impression was somehow spoilt by the design of the hotel (this is of course very personal and not objective at all). In my opinion, the place was cramped with artefacts and furniture of questionable taste. If they would remove 50% of the stuff, they would do more justice to the beautiful historic building. Good value compared to similar hotels in Vienna.

  • Stayed January 2014, travelled on business
    • Value
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Helpful?
1 Thank RainerMaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg District, Luxembourg
Level Contributor
107 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 17 January 2014 via mobile

This is perfection. This is the best place we can find to stay in a quiet and luxurious environment in an important city like Vienna. Everything is really perfect. Front desk officer, concierge, all assistants and staff, want only to help you to feel welcome in this wonderfull place. Our room is beautifull, the bathroom is great, the breakfast is just fantastic (better than the Ritz breakfast) and the Spa is a Signature heaven. From now, I think I will always check if there is a Kempinski Hotel in the cities I go. Congratulations!

Stayed January 2014, travelled as a couple
Helpful?
1 Thank PhilippeDouvier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York, United States
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 14 January 2014

We booked this hotel through the British Airways Vacations site, as they were having a Black Friday sale. Booked a junior suite. We arrived around 2 PM to the hotel and checked in, they upgraded us to a bigger suite. We got to the suite and it was AMAZING. So beautifully furnished!

The bed was probably one of the most comfortable beds my partner and I have ever slept on, as evidenced by the fact that we slept until 11 AM the next day. The bathroom was equally impressive, with *electronic* controls for the shower and separate bath.

The service was equally impressive, without being in your face like some hotels. When we touched the button to have the room made up, it was done when we would return, as if by magic.

Another item that stood out was the included breakfast. Most hotels this is an afterthought, but the spread here was really impressive. They still can't get fried eggs right in Europe though. Must be a culture thing.

We had one meal in their main restaurant, Edvard, and it was very nice and the service equally great.

If there was one thing that was just a minor con, it is that the hotel is not literally in the middle of things. To me this is preference, some people want to be next door and others don't mind a walk. We didn't mind the walk, and the tram system was easy to use and very frequent.

Will definitely stay here again if our travels bring us to Vienna!

Room Tip: If you can swing it, get a suite.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middle Earth
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 January 2014

If you cannot find happiness during your stay here, stop looking. There isn't a better place, service, accommodation and location are perfect. The staff go above and beyond to meet expectations and make your stay feel personal. The rooms are beautiful, spacious, immaculate and peaceful. The breakfasts - well I think anyone would struggle to think of something they wanted for breakfast and not to find it here - truly wonderful. We stayed over New Year, my husband has coeliac disease and the kitchen baked fresh gluten free bread for him for breakfast every day - and it was lovely bread too. The technology in the rooms is wonderful, you just need to press a button to run the bath and choose the temperature - really easy, even for people who don't get technology, it's so straight forward. The beds are highly comfortable and the bed linen beautiful quality, our room was immaculate and kept so throughout our 5 day stay. You can request the room is made up at any time and once requested it was actioned very quickly.

The manager was generous in his attention to detail to ensure our stay was personal and perfect for us. Linda on the front desk was highly appropriate when dealing with a difficult taxi driver on our behalf and was lovely and Jens and concierge was well informed and if he didn't know something made a point of getting the information very speedily. Really lovely staff.

The hotel is newly converted and has been done beautifully and tastefully. Its location is great for walking to all of the major attractions and city centre and also to the underground if you need it.

Couldn't recommend enough in every way, I think it would be wonderful for business, couples, family, friends and solo - it has everything.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CashmereTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 January 2014

Perfect in every sense, stayed here for 3 nights before Christmas and enjoyed every minute of it. The rooms are “Wow!”, breakfast is to die for and the concierge service is impeccable. One of the best hotels in Europe for sure and not at a crazy price. In some reviews people mention that location is not great. This is just silly. It is a very pleasant 15-20 minute walk (or 5 min taxi ride) to all major attractions – the Palace, the Cathedral, the shopping and restaurant areas. And on top you avoid annoying crowds and traffic noise. Awesome hotel in one of the most beautiful, cleanest and safest cities in the world.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dmitri_190872
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palais Hansen Kempinski Vienna

Property: Palais Hansen Kempinski Vienna
Address: Schottenring 24, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 361 Hotels in Vienna
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Palais Hansen Kempinski Vienna 5*
Number of rooms: 152
Official Description (provided by the hotel):
Palais Hansen Kempinski Vienna - originally built as a hotel for the World Exhibition in Vienna in 1873 - captivates the visitor with a historic building, modern architecture and contemporary luxury. It is a glamorous hot spot with 152 rooms & suites, 2 restaurants, 1 bar, a large spa and fitness area as well as conference rooms and one ballroom. ... more   less 
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