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Palais Hansen Kempinski
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Reviews (1,282)
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1,071
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1,071
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9
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All reviewsgrand deluxe roomelectronic controlscigar loungebath and showerbeautiful hotelwater temperatureroom serviceturn down serviceconcierge servicenespresso machinelobby arearing roadwould highly recommend this hotelbreakfast buffet isrooms are spacioushigh ceilingscity centre
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564 - 569 of 1,282 reviews
Reviewed 31 July 2014

This is a great hotel with luxury and five star quality and service all around. We were in the Hansen Suite and it was gorgeous. The staff were exceptionally helpful, the rooms were fantastic, and the breakfast buffet was extraordinary. About two weeks before our arrival we received an e-mail offering to upgrade us to a high floor with a vIew of Vienna for an extra 15 Euro per night if the room was available when we arrived. I thought it would be nice to have the view, so I said yes. When we arrived we were put in room 366 and our view was of other rooms in the hotel. I figured the room with a view was not available. We went about enjoying our Vienna stay and at check out I was surprised by the additional 15 Euro per night charge. When I asked about it, I was told that the third floor was the highest floor because the 4th and 5th floors were private apartment. I needed to catch a train to Budapest and did not have time to argue. I think this was a scam and we were slated to be in room 366 all along. My advice is not to say yes if you receive the e-mail.

Room Tip: We enjoyed the suite with the extra space, but watch out for the scam.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
5  Thank StevenB-cpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus L, General Manager at Palais Hansen Kempinski, responded to this reviewResponded 1 August 2014

Dear Mr. StevenB,

thank you very much for sharing your feedback regarding your recent stay at the Palais Hansen Kempinski Vienna. We are very happy to read that you enjoyed your stay and time in Vienna - have taken note, however, that you were not satisfied with the fact that we charged you extra for the suite allocation on a higher floor - which in our case is 3rd floor.

I do apologize for the inconvenience and would like to add that we will refund you the money accordingly. A separate email will be sent to you to confirm this transaction.

Looking forward to welcoming you again at the Palais Hansen Kempinski Vienna.

With kind regards,
Markus Lueck

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

The accommodations were top notch. Everything controlled by your hotel provide iPad. The food service was also excellent. We arrived and the hotel reception knew who we were before we crossed words(probable thanks to the taxi driver), checked us in and we were on our way in less than 3 minutes.

  • Stayed: October 2013, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank fernando g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

One of the best hotels I've stayed in. Helpful, knowledgeable staff and quiet, comfortable rooms. Rooms are high tech, with everything controlled by an iPad. Location is convenient to the excellent subway system. Concierge was very helpful, with excellent guidance and suggestions. I would definitely stay there again.

Room Tip: We had a junior suite, which was spacious, quiet, and modern. Excellent accommodations.
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

The kempinski in Vienna as got to be one of the best hotels we have stayed in. From the moment you step out of your taxi to be greeted, to the very professional reception, to be shown to your fabulous room, to making reservations with the concierge, to having a pre dinner drink in the lobby, everything was perfect for us with fabulous surroundings and excellent staff. What more could we say. We shall return.

Stayed: July 2014, travelled as a couple
1  Thank dave261055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

When we travel through Europe we usually stay in the Kempinski chain and the Vienna Kempinski was also a great experience, excelente service. The rooms are great with everything you may need the location is some what far from the museum but still convenience.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Dextercun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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