As a solo budget traveller I always look for certain features in my hotels: location with easy access to the main sights (but typically outside the core area), a safety deposit box, and a solid Trip Advisor rating. Star Inn Hotel Hotel Wien Schonbrunn had all these boxes checked; so I booked 3 nights here in mid-April.
Getting here from Wien Miedling train station couldn't be easier. It's only 2 stations away on the same subway line to Langenfeldenstrasse station. The hotel is directly across the street from the subway station. Just look across the underpass (a small flow of water from possibly a diverted river or former castle moat?) for the bright neon Star Inn sign.
This subway station is a hub connecting to 2 major subway lines. You are only 4 stops away from Karlsplatz station (i.e. the Vienna Opera house). From Karlsplatz you can either walk <10 minutes to St. Stephen's Cathedral (the city centre), or transfer subway lines and go 1 more station. In the opposite direction, you are only 2 stops away from Schonbrunn Palace - don't waste time walking there. I highly recommend buying an unlimited metro pass.
Check-in was exceptionally good. I arrived at the hotel at about 7:30pm on a Friday. Ceci checked me in within minutes and gave me some valuable tips. For dinner, she suggested Erni's next door or just to head downtown since the subways run 24/7 on Friday-Saturday. BTW, you are charged EUR 1.50 per night for room tax, which I paid in cash before I could get my room keycard. Ceci was very friendly - she greeted me by name each time I entered or exited the hotel.
The whole hotel has a modern, German-design feel with sleek lines and bright colours. The lobby is a great place to wait for your taxi or tour bus to arrive. There is a 24/7 bar/lounge area. The elevators and breakfast room have a cool design as well.
One thing that many reviewers have marked is the "new car" smell of the hallways. It is very strong and offensive. It's hard to describe the smell, but I'd call it "synthetic" like a freshly manufactured rubber or vinyl product. It's a real problem that the management should address with air fresheners or better ventilation. The lobby and breakfast floors do not have this odour; so clearly there is a way to solve this problem.
The bedroom itself is sleek and quite spacious with nice amenities: a double bed with firm mattress, 2 night tables; a desk unit with chair, a huge wall-mounted TV, a vinyl club chair and ottoman, a large wardrobe. There is plenty of room to store luggage. The curtains are entirely synthetic which I appreciate (better for people with allergies). The floor is a woodgrain laminate, even in the bathroom.
The bathroom is quite large with a plexiglass stand-up shower, large vanity with an interesting sink. Water temperature and pressure were good. I wasn't crazy about the liquid soap that the hotel provides ("Tricky Ricky" is also a strange brand name for such products.), but I had brought my own supplies anyway. The hotel provides 4 bath-size towels, but no smaller face towels or hand towels.
One criticism: I wasn't crazy about the shower stall design. Although it looks large, the protrusions of the shower door knobs and the water tap make it difficult to move in the shower without poking yourself, especially if you have to bend down. There is a soap dispenser in the shower, but no mounted soap dish or shelf. If you bring your own toiletries, you have to put them on the shower floor. I also found the shower a bit splashy. As soon as you open the shower doors, the water drips so fast from the plexiglass doors onto the bathroom floor that you waste multiple towels drying it up.
Ventilation and A/C are good, and street noise was not a problem (recall I was there on a weekend). There was some hallway noise from kids running around on occasion, but nothing late in the evening.
My room (#650) faced the street. I was there on a weekend; so there was no traffic, but I imagine it could get quite noisy during rush hour, as the road connects to the major highway. I would not say there was much of a view from my window.
The room serves its purpose: it's your base of operations as you explore the city, but it's not somewhere you want to spend the majority of your time. As for TV, the only English channel is CNN International, but there are a few music video channels and sports channels where language doesn't matter so much. I notice that most US shows are dubbed in German; sub-titles are rarely used.
As far as services go:
In addition to Ceci at the front desk, Silvia and Andreas were also very good. Everyone speaks perfect English. Silvia gave me a huge bag of ice from the bar (there are no ice machines for guests, nor fridges in the room). Andreas gave me some advice in planning my departure times.
Breakfast was not included in my room rate. It is a bit pricey at 12 Euros, but I did indulge on Sunday because many of the alternatives were closed. The buffet breakfast runs from 6:30-10:30am most days, until 11am on weekends. It is quite a nice breakfast room and buffet presentation, though. Each place setting comes with one huge plate. I only made one trip to the buffet (which was plenty) - I am not sure if multiple trips are allowed. The buffet has bread and rolls that can be toasted, a wide variety of small pastries and cakes, cold cuts, cheeses, smoked salmon, speck, salads, crudités, scrambled eggs, coffee/tea, juices, cereals, fresh fruit. I paid for the buffet in cash when I checked out.
There is a complimentary PC/business centre with free printing. Unlike most hotels, this PC is fast and uses Google Chrome. It's free internet access, but each customer has 60 minutes per session (which is very reasonable). I was able to print my pre-paid tickets to Schonbrunn Palace here, which was so convenient.
Although I prefer an in-room safe, Star Inn has the next-best thing: a dedicated room for individual safety-deposit boxes. I had no problems making multiple trips on the same day.
I would say housekeeping is only adequate. Wake-up calls were on time.
A few small items in the room that would be convenient if added: a small pad of paper and pen, face towels or hand towels, a clock (only the phone and TV display the time).
As far as local amenities go:
There is a Spar grocery store on the ground floor of the building. It is open 7:15am until about 6pm and as I recall, it is closed on Sundays (as many things are in Vienna). It is a great option for breakfast. They clearly cater to Star Inn guests: there are individual-sized fresh cut fruit, a great bakery, many beverages, a travel-sized toiletries section. I got a couple of fruit smoothies, a small strudel, and a portion of fresh pineapple for an economical breakfast. I also bought my souvenirs here: Mozartkugeln are available here in bigger sizes and at lower prices than the souvenir shops downtown. The staff is super-friendly and many have excellent English.
The nearby metro building (the exit further away from the hotel) has 2 meal options: 1) Strock bakery is open from 5:30am onward on weekdays (closed all weekend). They have nice coffees, breads, pastries, and sandwiches. 2) Turkis is a wonderful Turkish fast-food chain that serves tasty kebabs and noodle dishes. I especially loved the noodles with the chicken shawarma - a little salty and greasy (in a good way, especially late at night), but so tasty and burning-hot in temperature - a meal with soft drink is only 5 Euros.
Erni's is a little bistro next door. I went for dinner here one evening (see separate review). I'd say it's a safe bet if you are too tired to venture downtown, but it's not a destination.
Check-out was so easy. I left very early on Monday morning, emptied my safety-deposit box, paid for my one breakfast, and made my way to Wien Miedling Station to catch the airport bus to Vienna Airport.
All in all, this is a wonderful budget option. The terrifically low price justifies the extra 5-10 minutes travel time into downtown, and the service is terrific. What more could you ask for?
- Official Description (provided by the hotel):
- We would like to welcome you in our new Star Inn Hotel Wien Schonbrunn, by Comfort. The Star Inn Hotel Wien Schonbrunn, by Comfort is conveniently situated near the west gateway of Vienna. The underground lines U4 and U6 can be accessed in the direct vicinity of the hotel. It will only take you 7 minutes to travel to Vienna's city centre and just 5 minutes to get to the world-renowned "Schloss Schonbrunn". Vienna's most famous shopping mile, the "Mariahilfer Strasse", and the "Westbahnhof" can as well be accessed in just 5 minute's time via the underground. 204 Charged parking garage spaces are located underneath the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Jet2Holidays , Booking.com, Choice Hotels, Hotels.com, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., Hotel.de, Cancelon, Evoline ltd and HotelQuickly so you can book your Star Inn Hotel Wien Schonbrunn, by Comfort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.