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Star Inn Hotel Wien Schonbrunn, by Comfort
Ranked #50 of 359 Hotels in Vienna
Certificate of Excellence
Reviewed 10 August 2014 via mobile

We had to change to this hotel after our cycle trip and i was a bid sad as the one we stayed before was great but once i entered this hotel i was impressed huge modern room with fridge aircon and a big tv chair
The bathroom is a bit small but so clean and brand new you will love it. We stayed in room 330
Can't say anything about breakfast as we decided to buy it in spar supermarket which is downstairs. 12 € per person was a bit too expensive
The underground is across the road but don't make the same mistake like us and get off Schönbrunn instead get off 2 stops before at LÄNGENFELDGASSE

Stayed: August 2014, travelled as a couple
2  Thank WorldWiser1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabine L, Leiter Gästebetreuung at Star Inn Hotel Wien Schonbrunn, by Comfort, responded to this reviewResponded 12 August 2014

Dear Guest,
thank you for choosing our hotel. We very much appreciate your comments regarding your stay at the Star Inn Hotel Wien Schönbrunn. It is always a pleasure to receive positive feedback.
We are happy that you were very satisfied with our location and that you
had a good holiday in Vienna.
We are looking forward to welcome you back soon in our Hotel.
Sincerely,
Sabine Lugstein, Guest Relation Manager
& your Star Inn Hotel Wien Schönbrunn Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,258)
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330 - 336 of 1,258 reviews

Reviewed 10 August 2014

I don't know where to start... this was probably the best hotel I've stayed in. It's new, spacious, and clean; located right next to a subway station which can take you to the famous Schönbrunn castle and park or to the city center in a matter of ten to fifteen minutes. It's very peaceful and quiet, and you don't even want to walk out to explore the city. The buffet breakfast costs €12 per person per day, but it is really nice (even though there aren't any hot meal components save for the omelette) and you can eat heartily in a large dining hall; totally worth it. Eventually, I made myself "burgers" with smoked salmon and the traditional round buns, and couldn't be happier; naturally, there's plenty of drinks, buns, desserts, fruits, youghurts, sliced meats and cheeses to choose from, all very fresh and tasty. The hotel staff was the most polite and friendly I've ever seen.
The room was very clean and spacious with a mid-sized bathroom (shower), a complimentary bottle of mineral water was provided as a welcoming gesture; on the third day of our stay they installed a small fridge under the table — I have no idea whether I was supposed to have it all the way from the beginning, or whether it was due to hot weather, but it was nice either way. There was a huge TV with lots of channels, both Austrian and from other European countries. The WiFi was free and fast. The AC unit worked silently and efficiently — or we could open the window and let the Vienna breeze do its job. Overall, I haven't found a single flaw in this hotel, and I could go on praising it for quite some time.
When we checked out, there was a nice luggage storage facility to store our bags while we walked around Vienna. And as a finishing touch, there was a stand with a dispenser for ice-cold berry drink and glasses in the lobby near the reception — all complimentary; trust me, it really makes a difference when it's hot oustide and you can comfortably catch your breath enjoying a glass of cold drink before you get your luggage and leave the city.
I would gladly return here some day.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank nesh48103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabine L, Leiter Gästebetreuung at Star Inn Hotel Wien Schonbrunn, by Comfort, responded to this reviewResponded 12 August 2014

Dear valued guest,
thank you very much for sharing your feedback on your recent stay with us.
It is very encouraging to read that we where able to provide a perfect stay for you and especially that you found our team very friendly. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We are looking forward to welcoming you back to the Star Inn Hotel Wien Schönbrunn.
With kind regards
Sabine Lugstein, Guest Relation Manager
& your Star Inn Hotel Wien Schönbrunn Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

My husband and I stayed at Star Inn Schonbrunn for two nights at the end of June 2014 and enjoyed our stay greatly. When we arrived absolutely overwhelmed by 10hours of driving the staff welcomed us warmly, quickly ( and in a very nice English) walked us through the check-in process and showed us around. The lobby was nice, modernly decorated and had vending machines with drinks and snacks, which is important for tired travellers just from the road.
There is a secure parking in the same building, so one can leave most of the luggage downstairs in the car. Lifts are modern and spacious. We had a room on the third floor, it was VERY spacious (you don't normally get rooms of this size in non-luxury hotels in Europe) and impeccably clean. Linen and towels were also perfect. I am generally very sensitive to the cleanliness and have high standards in this regard, but I couldn't find a single flaw at star inn. The beds are comfortable, with orthopaedic mattresses. There is a large mirror and an absolutely silent air conditioner. Large windows provide a lot of light, yet we didn't hear a single street noise when the windows were closed.

The breakfast offers a very diverse choice for almost every diet.

The location was very convenient for us. The hotel is 2mins by walk from the metro station (there is a crossing with traffic lights nearby) and the trip to the historic centre is around 10 minutes.

When we come to Vienna next time (esp. if we come by car) we will definitely stay at Star Inn.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Yuliya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabine L, Leiter Gästebetreuung at Star Inn Hotel Wien Schonbrunn, by Comfort, responded to this reviewResponded 12 August 2014

Dear Yuliya,
thank you very much for taking the time to describe your impressions regarding your stay at Star Inn Hotel Wien Schönbrunn. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback.
We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sabine Lugstein, Guest Relation Manager
& your Star Inn Hotel Wien Schönbrunn Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

A good located hotel, the metro station is right over the street,very clean with large rooms, the view is not very nice but it is located next to the metro station, it is a populated hotel, nice stuff , good parking with a good price, supermarket Spar on the ground floor.

Room Tip: good rooms with great view on the top floor
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  • Stayed: June 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank glo d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabine L, Leiter Gästebetreuung at Star Inn Hotel Wien Schonbrunn, by Comfort, responded to this reviewResponded 8 August 2014

Dear Timisoara,
thank you for choosing our hotel.
We are happy that you were very satisfied with our location and that you
had a good holiday in Vienna.
We are looking forward to welcome you back soon in our Hotel.

Sincerely,
Sabine Lugstein, Guest Relation Manager
& your Star Inn Hotel Wien Schönbrunn Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Fairly new, basic hotel. Reasonable value without the breakfast. Car park next door and distance from the city is not an issue as the metro is across the road. A few stops to schonbrunn and about 5 or 6 to the city centre. You can stop part way at the locals markets for a much cheaper local breakfast if you buy a day ticket for all transport.
Several restaurants nearby, tho the area is a little grubby it seemed safe enough.
Only low point was that there is no outside seating area, so smokers congregated not far from the entrance on the Main Street in front of the hotel , with the ashtray located next to the car park entrance.

Room Tip: I think rooms are pretty much all the same as they advertise just one price on the wall, perhaps str...
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank KMT54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabine L, Leiter Gästebetreuung at Star Inn Hotel Wien Schonbrunn, by Comfort, responded to this reviewResponded 8 August 2014

Dear Adelaide,
thank you very much for sharing your feedback on your recent stay with us.
We are happy that you were satisfied with our location and that you
had a good holiday in Vienna.
Regarding smoking area: In the garden is a smoking area with seating.
We're very sorry that this fact was not communicated to you.
With kind regards
Sabine Lugstein, Guest Relation Manager
& your Star Inn Hotel Wien Schönbrunn Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Although on the outskirts of the city the Starr Inn is located across the road from the U-Bahn station, and the city centre is only 4 stops away. It is very close to the Schonbrunn Palace, however. The rooms are large and the staff extremely friendly. There are free tourist maps in various languages and good free wifi. If you don't have your own device there are a couple of desktops off the lobby with printing facilities. The breakfast buffet is very good, and if you have a healthy appetite will enable you to delay lunch until late afternoon. The only drawback is the lack of a kettle and tea/coffee in the rooms. The Spar supermarket on the ground floor is very convenient for picking up drinking water and snacks, and has an ATM just inside.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Ranjan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabine L, Leiter Gästebetreuung at Star Inn Hotel Wien Schonbrunn, by Comfort, responded to this reviewResponded 8 August 2014

Dear Ranjan,
we very much appreciate your comments regarding your stay at the Star Inn Hotel Wien Schönbrunn. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sabine Lugstein, Guest Relation Manager
& your Star Inn Hotel Wien Schönbrunn Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

Stayed here overnight recently; not in a tourist location, but subway stop is literally across the street.The hotel is very clean, with polite service. We selected 2 Bed suite on line. The wait for room cleaning was delayed by 1 hour. The breakfast buffet is 12E/person.

Room Tip: we stayed in 2 bed "suite" away from street, which was very roomy and convenient for TV wa...
See more room tips
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank nahokcaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabine L, Leiter Gästebetreuung at Star Inn Hotel Wien Schonbrunn, by Comfort, responded to this reviewResponded 8 August 2014

Dear Guest,
thank you for choosing our hotel.
We are happy that you were very satisfied with our location and that you
had a good holiday in Vienna.
We are looking forward to welcome you back soon in our Hotel.

Sincerely,
Sabine Lugstein, Guest Relation Manager
& your Star Inn Hotel Wien Schönbrunn Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Star Inn Hotel Wien Schonbrunn, by Comfort

Address: Linke Wienzeile 224 | 1150 Wien, Vienna 1150, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #50 of 359 Hotels in Vienna
Price Range: £56 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Star Inn Hotel Wien Schonbrunn, by Comfort 3.5*
Number of rooms: 283
Official Description (provided by the hotel):
We would like to welcome you in our new Star Inn Hotel Wien Schonbrunn, by Comfort. The Star Inn Hotel Wien Schonbrunn, by Comfort is conveniently situated near the west gateway of Vienna. The underground lines U4 and U6 can be accessed in the direct vicinity of the hotel. It will only take you 7 minutes to travel to Vienna's city centre and just 5 minutes to get to the world-renowned "Schloss Schonbrunn". Vienna's most famous shopping mile, the "Mariahilfer Strasse", and the "Westbahnhof" can as well be accessed in just 5 minute's time via the underground. 204 Charged parking garage spaces are located underneath the hotel. ... more   less 
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