We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very good city hotel but there are weaknesses and it's not for everyone”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Palais Coburg Hotel Residenz
Ranked #196 of 362 Hotels in Vienna
Certificate of Excellence
New York City, New York
Level Contributor
266 reviews
261 hotel reviews
common_n_hotel_reviews_1bd8 553 helpful votes
“Very good city hotel but there are weaknesses and it's not for everyone”
Reviewed 11 September 2011

Most taxis we took in Vienna hadn't heard of it so we kept telling them to take us to the Marriott (the hotel is behind it). Most rooms are duplexes; we found it very tedious to be in one and never really unpacked for our 3 night stay. The property is luxurious but has its quirks and weaknesses that reflect poorly on the architectural renovation and design. Air conditioning is a problem if you are in a heatwave because the top of a duplex is warmer and doesn't really cool down. We kept trading in the duvets for sheets and worried we'd be warm at night. The bathtubs are huge and the shower is in the tub but you have to reach inside at least 6 feet and hope your gymnastics abilities are adequate to reach over to the faucets to turn on the shower from outside the tub. The bathroom has poor safety features and it is scary to get in and out of the tub. Takes a while for the hot water to come on. The duplex has an office with a laptop but they are aged and are so slow on the internet as to be useless. The computer in the lobby meeting room downstairs is faster but doesn't have an @ key. We were told the management knows about this in-room computer problem for a long time and just doesn't deal with it. No BBC World News on the TV system. The spa had no weights; just cardio equipment. Silly corner cutting and design flaws for such a masterful renovation and at a property at this price level. The week we were there the concierge was on vacation (i don't know why they didn't have a stand-in) and some of the advice we received was pretty poor -- although some of the employees on duty turned out to be very knowledgeable and helpful such as Fabian at the front desk who gave us some excellent recommendations. At the end of the day, it is a 30 room property and you're not going to get certain aspects of what you get in a 300 room property. It is also an eerily quiet place at night inside and it has the feeling of a locked-down fortress (think of all those opening and closing doors in Get Smart) -- great if you like privacy but a bit eery if you are traveling alone. The Bristol is right across the opera house and at the entrance to the main shopping street, and this is about an 8 minute walk away from the cathedral once you get your bearings and learn the diaganol street plan . For the first 24 hours we didn't get it and kept taking a taxi or a 15 minute walk to get to the same place. That said, there is a lovely garden where breakfast is served. The kids enjoyed playing in the sandpit while we waited for brekke which was very good. It is across from the City Park (Stadtpark) where kids have a great time playing. The interior of the building is an interesting mix of old and new and be sure and have someone from the hotel take you on a tour of the restored palatial party rooms which are nicer than anything I saw at Schonbrun palace. The staff is certainly friendly and helpful and service is prompt. The building inside and outside is beautiful. The main thing here is that the physical property has its quirks and the uber-discreet nature of the place is not for everyone although we managed to leave our suite and its chandeliers intact even with a 4 and 5 year old in tow with rubber bouncing balls (that the hotel wackily gave us upon arrival along with other kiddie goodies). If I came back, I'd pass on the duplexes though.

Stayed September 2011, travelled with family
Helpful?
6 Thank 649ic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coburgWien, Manager at Palais Coburg Hotel Residenz, responded to this review, 26 September 2011
Dear guest,

we would like to take the opportunity to comment your entry from September 11th, 2011. We are very sorry to hear that some things were not to your satisfaction. We would like to apologize for the inconveniences and furthermore give you some explanations regarding the related issues.

The Palais Coburg offers 35 individual suites. Therefore guest may not only select modern or traditional suites but also have the opportunity to choose between duplex suites and suites on one floor. Our reservation department is well considered to offer our guests the preferred suites. If we know your preferences in advance we are more than sure to reserve a suite that suits you.

All rooms in the building are equipped with air conditioning, which can be regulated separately by the guests. Furthermore our technical department is able to cool down the rooms additionally.

The bathrooms are of the highest standard. If requested by the guests we put anti slip mats in the bathtubs.

Please be assured that we are already working on the in-room computer issue. The laptops will be exchanged in the near future to offer our guests the highest technical standard.

Thank you for the remark about the missing TV channel. BBC World is one of the channels which is hard-coded on the TVs in the suites. We assume that there must have been a technical problem that caused the lack of this channel. We will make sure that BBC World will be coded in the future.

We are dreadfully sorry that you did not get the concierge recommendations that you expected during your stay. As you mentioned the chef concierge was on vacation. We would like to inform you that we have recently hired a junior concierge who will substitute the chef concierge during his absence.

In the end we would like to comment the topic concerning the security and privacy in our house. Our security system may seem to be a little bit complicated and different to that in other hotels but we can assure you that it offers the highest safety and is easy to manage for our guests. We are of the opinion that you can not compare the Palais Coburg with its 35 suites to a 300 room hotel. Our regular guests attach high importance to the privacy that the Palais Coburg offers.

Thank you very much for your comment on Tripadvisor. Your opinion and impressions are very important to us. Our goals of combining first class service with outstanding quality can be improved and evaluated through the feedback of our guests.

We would be very happy to welcome you and your family back again soon as our valued guests!

Kind regards,

Management of the Palais Coburg Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

107 reviews from our community

Traveller rating
    70
    22
    9
    2
    4
See reviews for
17
36
4
28
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Salzburg, Austria
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 9 November 2010

The Palais Coburg, ideally located in the heart of Vienna is a magnificent palace, just a few steps away from pictureous Stadtpark and quite close to the major sights. The hotel concept is truly unique around the globe. Well, they call themself a "Residence", and that is exactly what they are. A hidden Palais with 33 amazing suites, individually designed by preserving its historical treasures. The whole building is heritage protected, but it is still one of the most modern places I have been to. All staff are high professionals that make your stay memorable and give you the feeling of being at home away from home. There is a very nice but small Spa area on the 3rd floor with pool, jacuzzi, gym, sauna and steam bath. From the open terrace at the Spa you have a nice view to Vienna's vibrant city life. The only pity is, that the fine dining restaurant, which was one of the top restaurants in Europe is temporarily closed due to the chance of the chef. The “Weinbistro”, located on the first floor is a good place to have a light cosy meal, but I wouldn’t consider it as a fine dining high class restaurant. Better try one of the outstanding restaurants in the city like the “Steirereck” or the “Kim kocht”. It's quite hard to describe, what your impressions are while staying at the Palais Coburg. You have to experience it yourself. As mentioned in one of the previous ratings, most of the so called "luxury hotels" out there have to reconsider their quality concept. What the Palais Coburg has to offer is a lot, and you will be asked to pay a lot. But it is definitely worth it, and a certain price is ensuring its uniqueness. Also a very nice touch is the Mercedes Pullman limousine service, provided by the Palais Coburg. I hope to be back soon to this magical palace, as this place will remain my first choice residence in Vienna.

  • Stayed November 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank IliasOdysseia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 August 2010

If you didn't already know the Palais Coburg used to be a palace- if you are planning to stay here, expect to be treated like royalty. We couldn't have picked a more amazing hotel if we had tried. Our entire stay was amazing. Our room was spectacular; it was over two floors and upon arrival they gave us a full bottle of champagne, mango juice for our daughter, fruit, chocolate and other snacks. Turn down service would give us chocolates on a plate down stairs, it had a map of what the chocolates where and a hand written note wishing us a good night. We poked our heads into the Imperial hotel, it feels heavy in design work, as the Palais Coburg's design feels light and airy in the most elegant way. On our way out of town one of the ladies at the front desk gave us six bottles of water and three apples. Overall we can't wait to go back.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LuxuryAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 May 2010

From check in to departure, we were treated with absolute respect. Every member of the staff expressed pride in their jobs and made us feel as if they were there just for us. Our suite was perfectly maintained and the amenities exceeded our expectations.
The restaurant was relatively small but absolutely amazing, and the wine pairings were an experience that demanded appreciation of the knowledge behind them. I would recommend that one night dine in the Palais and another take a short walk through the park and dine at Steirereck. These two dining experiences may just change your life!
If you are into wine, definitely schedule a cellar tour. This is the best collection I have ever had the opportunity to see firsthand.

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lvnluxury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belgium
Level Contributor
100 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 409 helpful votes
Reviewed 18 December 2008

In terms of atmosphere, more like a boutique hotel, but in a grand renovated palace.

I had a split-level suite that was very well equipped: kitchen, complimentary drinks, loose-leaf tea, espresso machine, separate guest toilet, two flat-screen TVs, Bose stereo, small laptop with complimentary Internet (first time I see this), bathroom with separate shower and toilet. Some of the decoration and layout is quirky, and the cupboards look shabby.

The hotel is quiet and you do not see a lot of staff around, but service is very good: check in in the room, welcome with champagne + fruit + chocolate + cake, full turndown service. Some of the textiles (bed mat for turndown, spa robe) are from the excellent Porthault brand, which I use at home but rarely come across in hotels (Frette, for example, is more common).

The spa on the top floor is not very large but of high quality: fitness equipment with TV screens, wet and dry saunas (+ cold plunge pool, which is very rare in city hotels), pool. In addition I had the spa all to myself for a few hours.

I did not try the restaurant but I did have breakfast in the bistro, which is a la carte and first rate, especially the freshly prepared thin pancakes (Palatschinken) with home-made apricot jam.

Very expensive (watch out, rates are going up for 2009) but worth it, considering the size of the rooms and the overall performance.

Stayed December 2008
Helpful?
3 Thank topsmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 September 2007

We stayed at this hotel for 4 nights with our 18 month old baby and we couldn't have done better. I had looked into this hotel but didn't book our stay here because we didn't see many reviews. Now that we've experienced it, I must share it with others. We actually started at the Hotel Sacher and moved to Coburg when we didn't get the room we reserved at Sacher. We walked to Coburg and asked if they had rooms available and they showed us one of them and we were sold. Palais Coburg was an amazing property and is what anyone would consider to be pure luxury. The hotel is an old palace converted to a hotel and the service, amenities, and accommodations are all fit for royalty. The room we stayed in had 2 floors with a bedroom and a huge bathroom upstairs and living room, kitchenette and half bath downstairs. Everything was extremely luxurious and the attention to details (from the switch of the light fixtures to a bathrobe for my baby) was amazing. One thing we really appreciated about this hotel compared to the Sacher was the friendliness of the staff. They were laid back and helpful in every way without making you feel uncomfortable. The restaurant where we had breakfast everyday (breakfast is included in your room rate) had great food with fruit tray, hot breakfast options, fresh juices, etc. The staff always made us feel comfortable despite my kid spilling drinks on the table and wanting to run around the place. Another bonus for this hotel is its spa/pool which is not common for European city hotels. The facilities were immaculate and we had the place all to ourselves every day we went there. So, what is the downside for this place? It's expensive. Although if you add in breakfast for two (at least 50euros) and free internet (which costs 25euros/day elsewhere) you are getting the best value relative to the other 5 star hotels in Vienna. It costs us 50euros more per night to stay here but it was well worth it. If you are planning to splurge and are used to traveling where everything is done just right, this is the place to stay.

  • Liked — Accommodations and Service
  • Disliked — Price but was worth it
  • Stayed August 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank HanaBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wiltshire
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 September 2006

Very comfortable suite, staff were friendly and attentive without being overly intrusive or too formal, which can often be the case in luxury class hotels. Garden with outdoor bar and eating area was great as weather was surprisingly hot - 30C! Hotel located within short walking distance of Cathedral and v. near to 'ring road' where you can catch a tram which will drop you near to many of the tourist sights. Formal restaurant was good too - an amazing wine list if you are a wine buff! Gym and pool small but adequate and best of all hardly used so I had the pool to myself everyday.

Stayed June 2006
Helpful?
4 Thank tiredmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Vienna hotels
Inner City
The Ritz-Carlton, Vienna
Inner City
Hotel Bristol Vienna
Hotel Bristol Vienna
#20 of 362 in Vienna
4.5 of 5 bubbles 1,319 reviews
Inner City
Park Hyatt Vienna
Park Hyatt Vienna
#7 of 362 in Vienna
5.0 of 5 bubbles 970 reviews
Show Prices
Show Prices
Show Prices
Inner City
Hotel Imperial Vienna
Hotel Imperial Vienna
#15 of 362 in Vienna
4.5 of 5 bubbles 1,090 reviews
Inner City
Vienna Marriott Hotel
Vienna Marriott Hotel
#81 of 362 in Vienna
4.0 of 5 bubbles 1,702 reviews
Inner City
DO & CO Hotel Vienna
DO & CO Hotel Vienna
#44 of 362 in Vienna
4.5 of 5 bubbles 660 reviews
Show Prices
Show Prices
Show Prices

Been to Palais Coburg Hotel Residenz? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palais Coburg Hotel Residenz

Property: Palais Coburg Hotel Residenz
Address: Coburgbastei 4, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #196 of 362 Hotels in Vienna
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Palais Coburg Hotel Residenz 5*
Number of rooms: 33
Official Description (provided by the hotel):
The Palais Coburg Hotel ResidenzThe Palais Coburg in the heart of Vienna offers culture and luxury comfort to its guests in elegant ambiance. Here it is possible to experience six centuries of building history in an architectural piece of art which was built on the former defence wall of the emperor's city, and as it was in the 19th century , the late residence of the House of Coburg-Gotha with its grand ceremonial rooms is still a venue for elegant representation. Furthermore the Palais Coburg is a place for culinary indulgence, presentation of rare wines and a house in which guests, who love the extraordinary, like to linger.35 suites offer guests of Palais Coburg between 54 m² and 165 m² - an average of 100 m². Most of the suites are spread over two stories and each is uniquely furnished and presents a fascinating combination of valuable historic elements, technological conveniences and modern design. Each suite is dedicated to an important member of the Sachsen-Coburg and Gotha family dynasty who was significant in the history of Palais Coburg. In this way the suites of Palais Coburg also honour the service of royal families from Great Britain, France, Hungary, Portugal, Bulgaria, Belgium and Austria.Chef Silvio Nickol and his team are synonymous with creative cuisine of the highest level. The gourmet restaurant at the Palais Coburg is a place of comprehensive, contemporary dining culture. Creative interpretation of classic dishes and exceptionally composed innovations as well as subtly arranged interaction of food and wine are the main topics. In the wine list more than five thousand positions are listed.The sommeliers are devoted to the care and best presentation of fine wines and Chef Silvio Nickol provides adequate creations to accompany the exceptional vintages from the Palais Coburg Wine Archive .The Basteigarten Restaurant we will offer our guests light and creative cuisine throughout the day. Also, the concept with two exceptional premises, the Garden Pavilion and the Wine Bar which exhibits the harmonious integration of a modern architectural element into a historic setting, will remain unchanged.The extensive Bastion Garden is also available to our guests during the warm months of the year. Leisurely hours can be pleasantly spent under the large trees in the attractively arranged garden while enjoying superb cuisine. Exquisite coffee and a comprehensive breakfast choice offer an inspiring day’s beginning. A lunch menu that displays finesse without being pretentious can be enjoyed with an outstanding selection of wines. Freshly baked cakes, pastries and famous Viennese coffee specialties invite one for a relaxing afternoon break. In the evening, our extraordinary selection of wines can be enjoyed with exceptional dishes created especially to accompany them.The Palais Coburg has several event venues which offer various ambiences. The Bastion Foyer in the entrance area exhibits a distinctive combination of modern architecture with historic architectural substance. Above the city mural, one gains entry to the mundane Coburg vaults in the first cellar storey. The red brick walls of the underground casemates take one back to the Renaissance era and immerse the guest in the history of the Palais and the Bastion of Vienna. In the second story, the Beletage, one finds the Johann Strauss Concert Hall and the Ceremonial Rooms which have been restored to their original splendor from the 19th century. Two outdoor staircases lead from the Ceremonial Rooms to the Bastion Garden. The office rooms of the Beletage offer modernly equipped offices in rooms with elegant and historic atmospheres. All of these venues are furnished with high quality materials and modern technology to ensure the guests of Palais Coburg an exquisite experience and make the aspired goals of event organizers possible. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ebookers, Hotels.com, Priceline, Booking.com, Agoda, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, Hotel.de and HotelQuickly so you can book your Palais Coburg Hotel Residenz reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing