For the price you pay (in Vienna!!!), the hotel is rather good - a bit old fashioned, but spacious and clean rooms, free parking, buffet breakfast, very nice and quiet location near a park. Although it's far from the city centre, the tram station is only 200m away and the tram takes you to the very centre in some 25min. The receptionist was really kind, gave us a map and explained how to get to the city centre, etc.
The first problem they need to solve as soon as possible is the breakfast staff - it's awful! When we went to have our breakfast the first morning, I was shocked - some 30% of the tables were occupied and almost all of the remaining (already empty) tables were covered with dirty dishes! The staff was walking calmly and seemed not being aware of the fact. From my experience as a traveler, the staff clean the tables as soon as possible, sometimes even before you leave. Another annoying thing was that german-austrian tradition of serving the coffee directly to the customers in those thermos-like "kettles". The only difference from Germany was that in Germany they notice new people in the breakfast area and bring you your coffee. Here, however, every morning I had to ask for my coffee - the staff was walking in vain, doing nothing and didn't even bother to serve the tables. With 5-7 people having breakfast, they were so "busy", that they didn't notice that there was no hot water for making tea, no glasses for juice, no more cheese, etc. Unbelievable! Such a mess with so few people at breakfast! In general, breakfast is poor - basically bread, butter, cheese, ham and yogurt.
Wi-fi works properly only in the lobby. Don't expect double bed, no matter that you've clearly indicated this while booking the hotel - you'll get 2 separate beds in different corners of the room. But having said that I must admit that in Vienna this is quite a good choice for the price you pay.
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- Also Known As:
- Rosen Hotel Vienna