Me and my boyfriend booked this hotel as a cheap 2 night stay in Vienna. We saw that a lot of the reviews were decent and the price was quite cheap so we gave it a go, since we wouldn't be in the room that much anyway. We got to the hotel at about 1pm, now don't be fooled by the lobby/reception area because this has all been done up to look clean and modern.
The first thing you smell when you come in, is the strong cigarette smoke, with people smoking in the reception area. We got our key and headed to our room and as soon as you leave the reception area the place is a joke. There are big marks all over pretty much every wall you look at in the hallways. Its extremely run down, but not in a rustic type of way, just in a dirty cheap way. We got to our room and the smell of smoke was ridiculous. We were shocked since we had asked for a non smoking room. We started to have a look around the room and it was just awful. I've never been in such a dirty hotel room before. There were mud/dirt and pen marks all over the walls, which can easily be wiped off but it seems no-one could be bothered. The veil curtain which is meant to be a transparent, white colour was stained a disgusting yellowish/dark colour from all the smoke and they stank.(Picture below) The windows had a sticky tar kind of texture to it. The room was just dirty everywhere you looked. All the furniture was chipped and extremely run down. Of course we were not going to stay in a smoking room which was beyond disgusting so my boyfriend contacted them and told them about the state of the place and how we had requested a non smoking room.
We were on the verge of leaving and finding another hotel until they offered us a non-smoking room on the top floor which the receptionist claimed to be bigger than the other one we had. We went up and of course the hallways and floors were all the same, dirty everywhere you looked and smelling of smoke. We went into this room and it was much smaller. This room didn't smell of smoke but it was still a state. There were cobwebs underneath the furniture and going along the skirting boards! Once again all the furniture was chipped everywhere and there were big dirt/pencil marks all over the walls. The 'hotel' is not in the centre either and I'm pretty sure you could find a much better hotel nearer to the city centre.
We just decided we could not stay in this hotel so we searched for other options and decided to leave. Of course we had to tell the reception staff about this and she tried to say we needed to pay for the first nights stay. When we told her about the cobwebs and dirty walls her response was that the 'cleaners aren't here' which made absolutely no sense, since the bed covers had been folded and ready for guests. Its just pure laziness and I don't care what the price is, I would not have stayed there. I have stayed in much better hostels than this hotel. We managed to leave and didn't pay the price for the first nights stay, and we're very glad to be out of there.
Personally, I don't understand the positive reviews at all on this place, because it makes you feel dirty just being in there. It needs some serious work done before I would even call it a hotel.
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- Also Known As:
- Geblergasse Hotel Vienna