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“Central location, rooms ok, staff horrible”

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The Levante Parliament
Ranked #139 of 361 Hotels in Vienna
Munich, Germany
Level 4 Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Central location, rooms ok, staff horrible”
Reviewed 25 December 2013

We stayed here for a weekend in December. Staff at reception was really helpful and polite, and check-in was quick and easy.
Our room on the fourth floor faced the courtyard and was quite (except for the Russian (?) guys next door who returned at 1.00 am and must have taken the room apart ;). It's not really spacious, but absolutely ok for one weekend. The bathroom is modern and clean. The window was a cool gimmick. Water pressure was good, but the temperature changed frequently and it was almost impossible to continually re-adjust it.
Breakfast was disappointing: Choice and quality of food was good, but staff was rude and absolutely unwilling to help. On the second day, there was no free table for our group of four. We didn't reserve, so that was ok. We asked if we could put to adjoining tables together, but they simply ignored our request. They didn't care about us, and made us feel absolutely not welcome.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Torsten S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LevanteParliament, Leiter Front Office at The Levante Parliament, responded to this review, 28 December 2013
Dear Guest,

We hope that you had a good trip home and we would like to thank you for having chosen THE LEVANTE PARLIAMENT – A Design Hotel for your stay in Vienna.

Unfortunately your impressions did not match with your expectations at all.

First of all we kindly want to inform you that our technical department has already been informed about the described situation regarding the water temperature to assure that this will not occur once again. Please accept our deepest apologies for these circumstances!

Please be ensured that your comment about our service staff will be taken into consideration at the next department meeting in order to achieve the necessary improvements and our guests will not have the feeling of “not being welcomed” in our restaurant in future times. Also it is our daily ambition to fulfil our guests’ wishes – even the unexpressed ones – in that case a behaviour like the one you mentioned is definitely not acceptable.

We appreciate that you have taken your time to provide us this feedback and we hope that you will give us a second chance to improve the gained impressions.

Sincerely yours,
Nicola D. Hamel
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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861 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (93)
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Salisbury, United Kingdom
Level 3 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 December 2013

We stayed 4 nights in the Levante Parliament Hotel. It is very well located, modern and comfortable. We had an excellent stay but prior to arrival had asked for a room facing the court yard. This guaranteed 4 nights excellent sleep, with no disturbances at all. The room was spacious, clean with all the facilities you could expect of a similar hotel. As we were visiting friends who lived in Vienna we did not use the resteraunt or bar but both appeared to be OK. The location of the hotel is very good and is close (max 10 minutes walk) to the major sites in the centre of Vienna. Overall, for the price, a very good hotel, with no negative aspects at all.

Room Tip: Lots of nice cafes within 1 or 2 minutes walk for breakfast if you choose not to include breakfast i...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LevanteParliament, Leiter Front Office at The Levante Parliament, responded to this review, 13 December 2013
Dear Guest,

We hope that you had a good trip home and we would like to thank you for having chosen our Design Hotel THE LEVANTE PARLIAMENT for your stay in Vienna.

Please be ensured that we will share your commendatory feedback with all of our staff members.

We appreciate that you have taken your time to write such a nice comment about our hotel.

The whole team of THE LEVANTE PARLIAMENT is looking forward to welcome you back at our property and approve the impressions you gained during your past stay.

Sincerely yours,
Nicola D. Hamel
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level 5 Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 11 December 2013

Enjoyed a 4 night stay in this well appointed hotel. The entrance door opens onto a flight of marble steps which could be difficult for some to negotiate with luggage, in the absence of any porters as happened when we arrived, especially if the stairs were wet. Reception was modern and efficient. The bar/restaurant area was very pleasant decorated with modern ceramics with a mainly red theme. The bedroom was fine and the bathroom (rain shower only in our case) was excellent. The only disappointment was the aspect looking out onto a decrepit crumbling wall with broken windows which was very unpleasant. The breakfast was excellent and the staff most helpful. Room service was a bit disappointing in that we asked for additional pillows which were not forthcoming until we asked again the following evening. We would have given the hotel a 5 star rating if it wasn't for these minor problems and would certainly consider staying there again. Well located in easy walking distance of main shopping and tourist areas.

Room Tip: The rooms on the front of the building have a nice view but are apparently a bit noisy.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Canary175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LevanteParliament, Leiter Front Office at The Levante Parliament, responded to this review, 13 December 2013
Dear Guest,

We hope that you had a good trip home and we would like to thank you for having chosen our Design Hotel THE LEVANTE PARLIAMENT for your stay in Vienna.

We appreciate that you have taken your time to forward us this feedback!
Please be ensured that we will share it with all of our staff members.

We want to apologize that the pillows were brought to your room only after a second request. This matter of fact will be taken into consideration with the particular departments in order to comply with our high service and quality standards in future.

We kindly want to inform you that we are aware that the arrival experience of our guests may not be the best regarding the entrance stairs but due to the fact that our hotel is under monument conversation and protection of the city historical heritage we are not allowed to do any construction works unfortunately. Nevertheless each of our associates will have a closer look in future and will offer certainly his or her helping hand in case that no porter is around at the time of arrival or departure.

The whole team of THE LEVANTE PARLIAMENT is looking forward to welcome you back soon!

Sincerely yours,
Nicola D. Hamel
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
la
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 December 2013

Long story short, my stay there was fantastic. Great vibe to the hotel, amazing location for sightseeing, central to everything. I couldn't believe how good the price was for a place of this quality. Staff was super nice as well. I would absolutely stay there again.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tarajara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LevanteParliament, Leiter Front Office at The Levante Parliament, responded to this review, 4 December 2013
Dear Guest,

We hope that you had a good trip home and we would like to thank you for having chosen our Design Hotel THE LEVANTE PARLIAMENT for your stay in Vienna.

Please be ensured that we will share your commendatory feedback with all of our staff members.

We appreciate that you have taken your time to write such a nice comment about our hotel and our associates.

The whole team of THE LEVANTE PARLIAMENT is looking forward to welcome you back at our property and approve the impressions you gained during your past stay.

Sincerely yours,
Nicola D. Hamel
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hitchin, United Kingdom
2 reviews
Reviewed 1 December 2013

Me and my girlfriend stayed here for 4 nights from 18/11/13. This was our first timein Vienna and we loved the place. The Hotel is a few minutes walk to the Museum quater andis next to the Rathaus...but there's a tramstop outside and the U bahn is a one minute walk away...

The room we had was a very decent size, modern and bright. The hotel itself is very modern with an art deco feel.

The staff were brilliant. Whilst there, it was my girlfriends 30th Birthday..The staff left a hand written note, cakes, fizz and flowers in the room..A real surprise.

Definately one of the best city hotels we have stayed in..without doubt,i'd stay here again and can't speak highly enough of the place..

An excellent hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oldhamjim83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LevanteParliament, Leiter Front Office at The Levante Parliament, responded to this review, 2 December 2013
Dear Guest,

We hope that you had a good trip home and we would like to thank you for having chosen our Design Hotel THE LEVANTE PARLIAMENT for your stay in Vienna.

Please be ensured that we will share your commendatory feedback with all of our staff members.

We are happy to read that our little advertence embellished your girlfriend's birthday!

We appreciate that you have taken your time to write such a positive comment about our hotel and our associates.

The whole team of THE LEVANTE PARLIAMENT is looking forward to welcome you back at our property and approve the impressions you gained during your past stay.

Sincerely yours,
Nicola D. Hamel
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level 6 Contributor
180 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 30 November 2013

First time in Vienna and I haven't therefore stayed at other hotels in the city, but I was satisfied with what the Levante offered for my business trip. It's a modern-style hotel, not always my preference, but it was well put-together and maintained. The room was a little small but comfortable. Location good and just minutes on foot or my metro from major points of interest.

Breakfast was a little basic, without a range of hot food apart from eggs, but otherwise adequate. Service was very good - always friendly and polite and helpful (including helping me forward a package that didn't arrive in time). Thanks for that!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhilipRylah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LevanteParliament, Leiter Front Office at The Levante Parliament, responded to this review, 2 December 2013
Dear Guest,

We hope that you had a good trip home and we would like to thank you for having chosen our Design Hotel THE LEVANTE PARLIAMENT for your stay in Vienna.

Please be ensured that we will share your commendatory feedback with all of our staff members.

It was our pleasure to assist you with the mentioned package and we are happy to read that it has been delivered to you without any difficulty.

The whole team of THE LEVANTE PARLIAMENT is looking forward to welcome you back at our property and approve the impressions you gained during your past stay.

Sincerely yours,
Nicola D. Hamel
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pordenone, Italy
Level 6 Contributor
171 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 17 November 2013

Location is OK, few minutes walking from city centre, however if you arrive by car parking is a problem and hotel offers garage for extra price (quite expensive in my opinion).
I've got upgraded to double room and it was really nice, large and well decorated. Longe area also good, excellent breakfast. Service is also not bad but can be improved.Usually offered at a good price/quality ratio.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Merengue70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LevanteParliament, Leiter Qualitätsmanagement at The Levante Parliament, responded to this review, 18 November 2013
Dear Guest,

We hope that you had a good trip home and we would like to thank you for having chosen THE LEVANTE PARLIAMENT Design Hotel for your stay in Vienna.

We are delighted to read that you our hotel and its facilities fulfilled your expectations.

Your clue about our service team will be taken into consideration at the next department meeting. Only with a feedback like yours it will be possible for us to conduct the necessary improvements regarding our product and service quality.

We appreciate that you have taken your time to write such a positive comment and we hope that we may welcome you back soon at THE LEVANTE PARLIAMENT Design Hotel.

Sincerely yours,
Nicola D. Hamel
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Levante Parliament

Property: The Levante Parliament
Address: Auerspergstrasse 9, Vienna 1080, Austria
Region: Austria > Vienna Region > Vienna > Josefstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Airport Transportation
Hotel Style:
#61 Romantic Hotel in Vienna
#71 Business Hotel in Vienna
#88 Family Hotel in Vienna
#103 Luxury Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Levante Parliament 5*
Number of rooms: 67
Official Description (provided by the hotel):
The Levante Parliament - A Design Hotel - is situated in the historic centre of Vienna, the capital city of Austria.It has 67 rooms and suites and a conference centre for up to 30 guests and as such the The Levante Parliament is a great venue for anyone looking for a privately run quality hotel where no wish is left unfulfilled, but is also keen to be somewhere quiet in the heart of this busy city – and expects excellent service and exclusive design. The hotel has been one of the leading design hotels in Vienna since 2006. Our restaurant and Nemtoi Bar with its unique 400-square-metre garden lounge is one of THE spots in the Vienna city centre during the warmer months of the year.Situated on Vienna’s “youth axis”, between the university campus “The old AKH“ and the museums quarter (MQ), our hotel is well-known as a hip meeting spot - for all generations.Immerse yourself in Viennese culture, “the scene” or the city’s business world but start your tour of discovery at the The Levante Parliament - A Design Hotel! ... more   less 
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Also Known As:
The Levante Parliament Hotel Vienna
Levante Parliament Vienna
Levante Parliament Hotel Vienna

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