I am not sure if the guests who gave this Hostel 4-and-5 "stars" stayed at the same Hostel I did. There is a Palace Hotel next door which appears to be owned by the same company and may very well be a better place to stay--I'd hope so. As far as this or any Hostel goes, it's all in the details:
The Staff were Great! They were helpful beyond the call of duty, friendly and as professional as could be expected. The views of Vienna from the hilltop location are impressive. The place was basically clean, though not immaculately so.
Maybe reviewer MariusW got the Platinum Package which we were not made privvy to, but our whole party used our own towels. Sheets were given us for the somewhat-less-than-comfortable beds, but certainly not towels, nor soap, nor bathmats (not even the paper ones), nor enough toilet paper. But it'a a hostel, and those "extras" are rare these days.
But for me, the killer was the management's implementation of some water-saving device on our second day. After a fairly loud school-group(yep) departed (perhaps having used more water than the management would like?), we returned to find the shower's water pressure akin to a multi-spout water fountain's. I am not making this up. The staff seemed as chagrined as we were by this new development; it wasn't their fault. Nor is our final opinion of their hostel probably much their fault, either.
The breakfast was included. It was fine, but had they charged, say, 3 Euros, we'd have chosen to skip it and head into Vienna--where even street vendors do baked goods and various linked-meats like nobody's business.
Speaking of heading into Vienna: Palace Hostel Schlossherberge is nowhere near the City Centre. Vienna's public transport is excellent and one can get a bus to/from the Hostel fairly easily from 6 AM til near midnight. But that bus gets you to the last stop on the U3 (or Orange) Subway line and then it's a 20 minute ride to the Centre. Definitely get a 2- or 3- day pass at a bus or train staion.
For the money, it's an adequate value. You can certainly do worse than staying here, but next time I'm in Vienna, I can't imagine I will.
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- Also Known As:
- Palace Hostel Schlossherberge Hotel Vienna