Unfortunately the service of quite nice apartment was very poor. We arrived in the morning with lots of bags in Vienna (stuff for many months with us). We took taxi in front of the Belvedere apartment were we had booked apartment. And we were planneed to leave our luggages there in the luggageroom, what they said they have. On internet you were not able to see how reseption is really open, but it was written that check out is until 10.30, so we thought that there will be someone after 9. But no! We called and they said someone will arrive at 14 when check in opens. Great, almost 4 hours two person with 6 bags in city.
Well at 2 o clock. There was no one to open the reseption. Someone knew that the one who was suppose to come was sick and some one else should arrvive in half an hour. Half past two we got our room. It was ok room. We also asked time for our check out for the next day (in our reservation in was written 10.30) they said it is 10.00. Then we asked how long we could keep luggage in luggageroom. they said until 17.30. Even reseption was suppose to be open until 18.00.
Day of check out I was alone to take the all our bags in luggageroom, witch was not existing. I needed to leave luggages there in reseption. Next to entrance. The I asked if I could have reseipt of how many bags I have left, the man in reception was just laughing to me. And he said I have to pick up the bags before 15.00. Hahaa. So two and half ours before they said before.
All this made big mess as we had another apartment we were moving for next three months. And had all ready agreed what time we go there to and it was not at 15.00.
Their behavior in everyway was not making us feel nice. Absolutely not worth of 100 euros for a night for two person. And if you want to have good service and are in tight schecule, never go there.
Area is nice. Good pizzeria just next, called Roma. Try the homemade tiramisu.
- Official Description (provided by the hotel):
- Belvedere Appartements are housed in a 19th century, Gründerzeit period building in the 3rd district of Vienna. The reception is located at Fasangasse 18. The apartments are located at Fasangasse 18, 17, and Steingasse 24. We are always happy to accommodate reasonable requests, so please let us know how we may be of service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Travel Republic (UK) and HotelsClick so you can book your Belvedere Appartements reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Belvedere Apartments Hotel Vienna