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Courtyard by Marriott Vienna Schoenbrunn
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All reviewsschoenbrunn castlerooftop roommetro stationnice hotelcity centresummer palacefree wififlat screensofa bedwalking distancechristmas marketclose proximityminute walktea and coffee making facilitieslobby areacomfortable staycomfortable room
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244 - 249 of 804 reviews
Reviewed 26 June 2014

As stated in other reviews, this hotel is just across the street from Schonbrunn. Although not in the city center, it's right next to a U-Bahn station, so getting downtown was very easy. The front desk staff was an absolute delight. There is also a laundromat just two blocks down the street, and a grocery store only a block from the hotel. We picked up a few items for breakfast each morning because the hotel breakfast is a little bit expensive (when you have three children).

I would definitely recommend this hotel.

  • Stayed: June 2014, travelled with family
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Thank jungledan2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

This hotel is centrally located to the Palace and easy to metro downtown with low costs for subway on the honor system! Regulated AC units in rooms; breakfast too expensive; staff very helpful. Will choose other property next time!

Room Tip: Back of hotel quiet rooms. We got outside room facing the street and the AC didn't get cool no matter what we did to the termistat!
  • Stayed: June 2014, travelled as a couple
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1  Thank Rev Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014

This was my first ever trip to Vienna, so I was unsure where to stay...but this hotel was exactly right for me. It is a couple of stops out from the city centre on the metro, but on the plus side, you have the beautiful palace gardens to walk around every day.
The bar staff were particularly helpful and friendly...sadly the front desk staff seemed a bit clueless and slow.
The room was clean and well equipped. The breakfast was pretty good. The surrounding area is quiet and very safe.

  • Stayed: May 2014, travelled solo
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Thank wardlawlifecoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

The hotel is basic in every respect, but it's a great value if you are using Marriott points or certificates and only there to sleep. Located on the U-4 green line of the U-Bahn, the hotel is about 10-15 minutes from most of Old Vienna's 1st District. The green line is the most versatile, and you can walk to anywhere within the ring from it in 5-8 minutes, making transferring to the U-1 unnecessary. When you get off the U-4 U-Bahn, you will come up to an exit route between two high fences. This walkway dead ends at Schonbrunn Strasse, and you will be facing the Palace wall across the street. Turn left and walk down a hedged sidewalk. At the traffic light, the road jumps a bit to the left. You cross over to the next block on Schonbrunnstrasse at the traffic light. The hotel will be on your left half way down the block with visible signage.

The entrance to Schonbrunn Palace is only a three minute walk down the street. Schonbrunn's grounds are open longer than the palace, and be sure to try the three mazes as part of your visit. They are better than any others in Europe, and the largest is quite challenging. There are free concerts in the evening as well. There are English guided tours in lieu of an audio set, and the extra information and Q&A availability render this option superior for a couple more Euros. Definitely hike up to the Gloriette early to take photos before the crowds arrive via buses.

This Marriott does not have an executive lounge and will not honor free breakfast to Rewards members who qualify. That was annoying to say the least, and the desk clerk apologized for the franchisee. Marriott needs to fix this. However, one dining experience is sufficient in the hotel; the quality and selections are of McDonald's caliber (chicken nuggets, burgers, fries, etc.), so better to head out on the U-Bahn anywhere else. The Market in the lobby has some pricey beverages and sundries available; there is only ice in the market, so ask for a plastic bag if you need some. There is a SPAR market on the next block; go out the front door, turn left, make a right at the corner and another right at the next. SPAR will be on the left hand side and is a smaller outlet of the grocery with limited prepared foods. It opens between 7-7:30 am and closes pretty early in the evening around 6 or 7pm and is closed on Sundays and religious Holy Days, as are most stores in Vienna. It's quite sufficient to pick up bottled water, yogurts, fruit, etc. There is a small frig in the room. Old Town Vienna has great restaurants, ranging from Viennese schnitzels and Apfel Strudel to Pizzerias with authentic Italian cuisine. Bakeries serve coffee beverages, and the Viennese mélange is a great companion to any of the tempting pasteries. I was disappointed by the original Sacher Torte restaurant between Karlsplatz and Stephansdom; I've had many moister tortes elsewhere. The factory atmosphere turns out over 600 tortes to be served per day, and quality control must be lacking, as there are also a huge number of gift boxes of packaged tortes.

Room 610 was a corner "loft" accommodation and L-shaped with dormer windows. I was told it was my Gold Elite upgrade A huge plus was the huge blackout shades that enabled me to sleep without disturbance from the early sunrise or nighttime lights. The small flat panel screen that doubled as a monitor was WAY across the room on a desk ledge. It was impossible to see or hear from the bed on the far end of the room, making it less than comfortable to watch. The only English language news was CNN International, which replayed the same stories. The adjacent sofa faced the bathroom wall, hence it was impossible to view the TV except from the desk chair. Very poor design.

The bathroom was similarly dysfunctional. The door opened to block the toilet completely. Once shut, the room was rather compact. The large high tub would be difficult for short people to navigate. A retractable laundry cord was a nice feature. The water pressure was pretty weak, so showering took way longer than necessary. The sundries are of poor quality; bring your own. The towels were nice 100% cotton, but they were rationed two at a time.

The elevators were very slow, and your room key is only good for your floor. A key is required for electricity. Ask for two if you don't want your room to be stifling upon your return. One elevator was being repaired by what looked to be in-house maintenance personnel on my last morning. I would have avoided the elevators thereafter if I hadn't checked out.

WiFi in the rooms is free at the Gold Elite level, but it required logging in repeatedly after disconnects. When it worked, it was pretty fast.

The bed was pretty hard, but the white duvet and covers were cozy and comfortable. Stains on the wallpaper were a bit revolting.

All in all, the property is an OK place to rest your head when you're not looking for a place to actually spend time in the room or small sterile lobby. It had its quirks, but it was an average basic three star hotel in a high rent market.

Room Tip: Ask for the top floor away from elevators on the back side of the hotel for quiet.
  • Stayed: May 2014, travelled solo
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5  Thank DC_World_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardSchoenbrunn, Manager at Courtyard by Marriott Vienna Schoenbrunn, responded to this reviewResponded 3 June 2014

Dear guest,

We would like to thank you for staying at the Courtyard by Marriott Wien Schoenbrunn and also writting a review on Tripadviser.

Your valuable feedback helps us to steadily improve our service and to ensure the ongoing satisfaction of our future guests.

We are looking forward to welcoming you back soon.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

I normally abstain from writing bad reviews on travel and stay during holidays but the staff [front office] really insisted on making it a horrible experience. It all started with check-in@12:30pm. I handed over our reservation confirmation print-out [booked in advance from India] and I was told that I did not have a reservation. He then said that it appears to be a mistake that we made as online sites do all sorts of things... He then advised us to look at other hotels. This continued for about 15 minutes and then I asked him to check with my first name, and voila the reservation was there. At which point, he told us - hotel rules - no checkin till 2pm.
This would have been fine but another family walked in at the same time, and they were given the room immediately!!!!! We asked him about the discrimination and he was stumped... he then told us that they wanted a queen-bed and therefore their room was ready. Guess what we reserved for - a queen bed! Our ears turned red with what appeared to be plain discrimination.

I asked for a feedback form - he said he would email it to me in 5 minutes. It has been 4 days, and some reminders to the front desk, no sign of it.

I even dropped a hand written note for the hotel manager through the front desk and received no response.

The room is at best ok, we found the wash basin clogged but since we were spending just the night, decided it was a hassle to just speak to anyone on the front desk after a lovely day at the Schonbrunn Castle.

Room Tip: Choose higher floors, else you will face the wall. Rooms are simple.
  • Stayed: May 2014, travelled as a couple
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2  Thank Praveen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardSchoenbrunn, Manager at Courtyard by Marriott Vienna Schoenbrunn, responded to this reviewResponded 3 June 2014

Dear Mr. Praveen,

Thank you for your letter and your valuable comments.

First of all, we would like to thank you for staying at Courtyard by Marriott Wien Schoenbrunn and providing us your feedback.

We are coming back to you today, as our receptionist who provided the check-in on your arrival day had off the last 2 days and together with him and the Front Office Manager we had a meeting concerning your comments today.
As per your reservation we provided a standard room at 02.00 pm as per international procedure and standards. Unfortunately no standard category was available when you arrived at the hotel at noon. Concerning the other couple you mentioned, they booked the category “roof-top”, which was already available.
It is always our intention to provide the guestroom to our valued guests even before 02.00 pm if they are ready and available.

We would like to thank you again for taking your time to send us your impressions and much more we do hope to welcome you again at our hotel in the near future.

Best regards,

Louis Alesch | Executive Assistant Manager in Charge of Administration | Courtyard by Marriott Wien Schönbrunn

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